I purchased Tata Photon + device last month on 27th of January. My plan is 5 GB @ 3.1 Mbps and after that unlimited @ 155 Kbps. It used to download @ 1 Mbps (advertised speed is 3.1 Mbps) till 13th February. I was happy because it was enough for my requirements.
However, from 14th Feb, I'm not able to browse websites during the peak hours, i.e., from 10 AM to 6 PM. After 6 PM it works normally but the speedtest.net results now show the download speed @ 0.5 Mbps. My usage has been less than 2.7 GB this month. Hence, I should still get the maximum speed.
The main issue is that the TATA Photon + connection doesn't work at all during the peak hours. It gets authenticated and connects alright, but I can't access any websites, including Tata Indicom's website.
I'm using Windows 7 on my Laptop. Wearing my troubleshooter hat, I tried to change the DNS settings of the connection to the Google's DNS 18.104.22.168 and 22.214.171.124. Windows pops up a message to redial the connection to make the changes take effect. When I reconnect, the DNS settings are refreshed to "Obtain DNS server address automatically."
Is there a way to change the DNS settings of Tata Photon + permanently? I will really appreciate it if any other steps are suggested to troubleshoot the issue.
P.S.: I raised a ticket with Tata Photon + customer care yesterday. The reference # is 254051739. One techie visited my home today during the peak hours. He did some troubleshooting which I guess my granny can do better than him. LOL.. Clueless after an hour, he said that it's a problem with my Laptop. Dang! I told him that if my Laptop is the culprit, the Internet should not work after 6 PM. Struggling with an answer, he said that he'll bring his own Laptop to check the connection tomorrow. However, I don't have much hope from him.