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Never go 4 TATA Photon + - Worst Customer Service

  1. #1
    Junior Member
    Join Date
    Apr 2011
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    1

    Default Never go 4 TATA Photon + - Worst Customer Service

    Hello All,
    On March 1st week, I enquired a guy who is sitting outside my office for this Tata Photon + reg plans and package. He told me I have corporate benefits where I get discounts and device cost less than getting outside outlets. So I gave him 1500 bugs to get the device, he asked me a residential proof, I got a letter frm my hr and gave him the necessary details. He told it wil get activated in 24 hrs, but tht didn happen, so I called him n askd abt the activation, he told it wil get activated by tomoro...thn I again I waited till nxt day but still nt activated. He keep disconnecting my calls, thn on 4th day a call from Tata photon saying that a welcome call, thn they activated it. Also they told me thy wud cme 4 verification. meanwhile I recevd 10 welcome calls stating my plans, I patiently attended every call. Aftr a week they send me a bill stating they billed for 2 days, as per the billing cycle.I paid that too....later on i waas nt able to connect to internet, I called customer care..they told me they barred my service..I ask y..they told me ur address verification is not done...bt I told, none of thm came to my hme for verification...n hw can u diconnect my service without my prior concern. they apologised and told tht they wud send a person latest by tomoro...i waited..bt tht guy didn turn up..I again called cust care..this time I approces nodel officer..they told they wud def..wil send the guys for verification...then a guy cme to my hme 4 verification..askng my address proof...I told him i already submitted the proofs...he told me thts different dept..u need to submit again...i spoke to the cust care again n told him I already submitted..so y shud I submit again. He told its alright u need nt submit to him...u sign those docs n give to him. Thn my conection was activated, the next day ..they again barred my service.. I called cust care and they told me tht I didnt attend welcome call..so they barred my service(hw silly it is)..i told him..i hav attended 10 welcome calls n even tht day morning i attended a call..I was so irate..he told Ill activate my service...its activated...the next day..again my service is barred..with all the hope ..i called cust care...they told me this time..my address verification is negative...my goodness...a guy cme to my house and did all verification...nw they say its negative???(its totally crap)..i spoke to the nodal officers...n they told me it wil get rectified by nxt day.....this was last friday evening(apr 1st 2011) still now I havent received a call frm anyone...n my service is nt activated.....i totally went out of control...i lost my patience...pissed off with their service...n the reason they gimme for barring the service.....ITS TOTAL CRAP...u won have peaceful life....if u get their device. I donno abt others...bt its my practical exp..im new to blr...so i donna any lawyers to sue Tata photon....

  2. #2
    Junior Member
    Join Date
    Jun 2010
    Posts
    98

    Default

    Quote Originally Posted by cruze View Post
    Hello All,
    On March 1st week, I enquired a guy who is sitting outside my office for this Tata Photon + reg plans and package. He told me I have corporate benefits where I get discounts and device cost less than getting outside outlets. So I gave him 1500 bugs to get the device, he asked me a residential proof, I got a letter frm my hr and gave him the necessary details. He told it wil get activated in 24 hrs, but tht didn happen, so I called him n askd abt the activation, he told it wil get activated by tomoro...thn I again I waited till nxt day but still nt activated. He keep disconnecting my calls, thn on 4th day a call from Tata photon saying that a welcome call, thn they activated it. Also they told me thy wud cme 4 verification. meanwhile I recevd 10 welcome calls stating my plans, I patiently attended every call. Aftr a week they send me a bill stating they billed for 2 days, as per the billing cycle.I paid that too....later on i waas nt able to connect to internet, I called customer care..they told me they barred my service..I ask y..they told me ur address verification is not done...bt I told, none of thm came to my hme for verification...n hw can u diconnect my service without my prior concern. they apologised and told tht they wud send a person latest by tomoro...i waited..bt tht guy didn turn up..I again called cust care..this time I approces nodel officer..they told they wud def..wil send the guys for verification...then a guy cme to my hme 4 verification..askng my address proof...I told him i already submitted the proofs...he told me thts different dept..u need to submit again...i spoke to the cust care again n told him I already submitted..so y shud I submit again. He told its alright u need nt submit to him...u sign those docs n give to him. Thn my conection was activated, the next day ..they again barred my service.. I called cust care and they told me tht I didnt attend welcome call..so they barred my service(hw silly it is)..i told him..i hav attended 10 welcome calls n even tht day morning i attended a call..I was so irate..he told Ill activate my service...its activated...the next day..again my service is barred..with all the hope ..i called cust care...they told me this time..my address verification is negative...my goodness...a guy cme to my house and did all verification...nw they say its negative???(its totally crap)..i spoke to the nodal officers...n they told me it wil get rectified by nxt day.....this was last friday evening(apr 1st 2011) still now I havent received a call frm anyone...n my service is nt activated.....i totally went out of control...i lost my patience...pissed off with their service...n the reason they gimme for barring the service.....ITS TOTAL CRAP...u won have peaceful life....if u get their device. I donno abt others...bt its my practical exp..im new to blr...so i donna any lawyers to sue Tata photon....


    Dear Customer,

    Greetings from Tata Indicom!

    We sincerely apologize for the inconvenience caused to you.

    We request you to kindly provide us your Tata Photon connection details, your e-mail Id or your alternate contact number, which will assist us in doing the needful.

    We assure you that we are committed to resolving the issue to your satisfaction.

    Should you require any further assistance please mail us at Customer.care@tatatel.co.in.

    Thanks and Regards,
    Customer Care,
    Tata Indicom.

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