Thread: Height of Frsutration with Photon

Now finally after struggling with customer care of TATA photon , I have understood how it works ...
1.) try calling customer care center ...they will keep transferring your call to different 'concerned' departments....
2.) some executive will attend the call at last ...and will give some vague and crap solution as they have experts in their technical departments who think all Photon users are stupid and consider themselves techno nerds,,,
3.) Solution will not work and then since some of the users like me dont have any tata indicom phone so all customer care call are chargeable to me ( 1800 toll free number ...try that some time after wasting your time for 10 minutes in choosing different options when at last you choose the final option of talking to customer care executive then the phone disconnects.. .) ...

4.) So at last you start writing emails to the people ....next day you will receive call and customer care executive promises you that problem will be solved...
5.) you will receive an email with the complain number and the resolution date ...
6.) Next day you will again receive an email that the resolution will be provided on a later date ....
7.) next day you will receive an email that the resolution has been provided and the complain is closed .... Now u start wondering where the resolution was provided ...people like me start doubting their memory ....( but trust me resolution is not provided ..bcoz this has happened with me couple of times now ...)...

8.) so frustrated you again write an email ,,..again steps from step 4 to step 7 with the new complain number......

HOW IT WORKS :
since the customer care executive have to close the complain in their computer system within the fixed time may be 2 days ....so as the complain is not solved ...he will close the complain mentioning that the complain has been resolved ....if the customer again calls then a new complain number is generated ....so this way ...for the same problem 20 different complaints will exist in their system and at the end of the year customer care executive will get good increment because as per the system he solved 20 different complains ....


PLZ EXPLAIN ME WHAT HAS HAPPENED TO MY 'N" NUMBER OF COMPLAINTS FOR DISCREPANCY IN MY BILLING .... DO NOT UNNECESSARY CALL ME AND ASK FOR SCREEN SHOTS AGAIN AND AGAIN ....READ THE MAIL CHAIN .....YOU WILL UNDERSTAND THE PROBLEM IF YOU ARE AT LEAST PAANCHVI PASS ....

Abhi dekhna TATA INDICOM use ka msg aa jaayega ..dear customer ...sorry for this and that ...please send mail to customer care ... bhai itni mails to bhej di ...itni baar baat kar li phone par ..aur kitna karoon......humko hi rai dete raho ..khud mat sudhro....


Dear Moderator :
I am not sure if this is against the rules to post in hindi ...but please allow this once as now I am too much frustrated with these people

Originally Posted by rajeshkhatwa

Now finally after struggling with customer care of TATA photon , I have understood how it works ...
1.) try calling customer care center ...they will keep transferring your call to different 'concerned' departments....
2.) some executive will attend the call at last ...and will give some vague and crap solution as they have experts in their technical departments who think all Photon users are stupid and consider themselves techno nerds,,,
3.) Solution will not work and then since some of the users like me dont have any tata indicom phone so all customer care call are chargeable to me ( 1800 toll free number ...try that some time after wasting your time for 10 minutes in choosing different options when at last you choose the final option of talking to customer care executive then the phone disconnects.. .) ...

4.) So at last you start writing emails to the people ....next day you will receive call and customer care executive promises you that problem will be solved...
5.) you will receive an email with the complain number and the resolution date ...
6.) Next day you will again receive an email that the resolution will be provided on a later date ....
7.) next day you will receive an email that the resolution has been provided and the complain is closed .... Now u start wondering where the resolution was provided ...people like me start doubting their memory ....( but trust me resolution is not provided ..bcoz this has happened with me couple of times now ...)...

8.) so frustrated you again write an email ,,..again steps from step 4 to step 7 with the new complain number......

HOW IT WORKS :
since the customer care executive have to close the complain in their computer system within the fixed time may be 2 days ....so as the complain is not solved ...he will close the complain mentioning that the complain has been resolved ....if the customer again calls then a new complain number is generated ....so this way ...for the same problem 20 different complaints will exist in their system and at the end of the year customer care executive will get good increment because as per the system he solved 20 different complains ....


PLZ EXPLAIN ME WHAT HAS HAPPENED TO MY 'N" NUMBER OF COMPLAINTS FOR DISCREPANCY IN MY BILLING .... DO NOT UNNECESSARY CALL ME AND ASK FOR SCREEN SHOTS AGAIN AND AGAIN ....READ THE MAIL CHAIN .....YOU WILL UNDERSTAND THE PROBLEM IF YOU ARE AT LEAST PAANCHVI PASS ....

Abhi dekhna TATA INDICOM use ka msg aa jaayega ..dear customer ...sorry for this and that ...please send mail to customer care ... bhai itni mails to bhej di ...itni baar baat kar li phone par ..aur kitna karoon......humko hi rai dete raho ..khud mat sudhro....


Dear Moderator :
I am not sure if this is against the rules to post in hindi ...but please allow this once as now I am too much frustrated with these people

Dear Mr.Rajesh,

Greetings from Tata Indicom!

We sincerely apologize for the inconvenience caused to you.

We request you to kindly provide us your Tata photon plus connection details, your e-mail Id or your alternate contact number, which will assist us in doing the needful.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in .

Thanks and Regards,
Customer Care,
Tata Indicom.

Originally Posted by Tata Indicom

Dear Mr.Rajesh,

Greetings from Tata Indicom!

We sincerely apologize for the inconvenience caused to you.

We request you to kindly provide us your Tata photon plus connection details, your e-mail Id or your alternate contact number, which will assist us in doing the needful.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in .

Thanks and Regards,
Customer Care,
Tata Indicom.

Dear Tata Indicom!

Greetings from Ninad,

May I know what you will do if Rajesh provide you details like contact number email ID or photon number ?

I also photon customer and have raised complaint against at many forums. Also have raised lots of complaint to customer service but I am not getting solution. I used tata photon + 950 5gb plan and I am getting download speed of 4-20kbps even I am in Nasik city.


Regards,
Ninad

Originally Posted by rajeshkhatwa

Now finally after struggling with customer care of TATA photon , I have understood how it works ...
1.) try calling customer care center ...they will keep transferring your call to different 'concerned' departments....
2.) some executive will attend the call at last ...and will give some vague and crap solution as they have experts in their technical departments who think all Photon users are stupid and consider themselves techno nerds,,,
3.) Solution will not work and then since some of the users like me dont have any tata indicom phone so all customer care call are chargeable to me ( 1800 toll free number ...try that some time after wasting your time for 10 minutes in choosing different options when at last you choose the final option of talking to customer care executive then the phone disconnects.. .) ...

4.) So at last you start writing emails to the people ....next day you will receive call and customer care executive promises you that problem will be solved...
5.) you will receive an email with the complain number and the resolution date ...
6.) Next day you will again receive an email that the resolution will be provided on a later date ....
7.) next day you will receive an email that the resolution has been provided and the complain is closed .... Now u start wondering where the resolution was provided ...people like me start doubting their memory ....( but trust me resolution is not provided ..bcoz this has happened with me couple of times now ...)...

8.) so frustrated you again write an email ,,..again steps from step 4 to step 7 with the new complain number......

HOW IT WORKS :
since the customer care executive have to close the complain in their computer system within the fixed time may be 2 days ....so as the complain is not solved ...he will close the complain mentioning that the complain has been resolved ....if the customer again calls then a new complain number is generated ....so this way ...for the same problem 20 different complaints will exist in their system and at the end of the year customer care executive will get good increment because as per the system he solved 20 different complains ....


PLZ EXPLAIN ME WHAT HAS HAPPENED TO MY 'N" NUMBER OF COMPLAINTS FOR DISCREPANCY IN MY BILLING .... DO NOT UNNECESSARY CALL ME AND ASK FOR SCREEN SHOTS AGAIN AND AGAIN ....READ THE MAIL CHAIN .....YOU WILL UNDERSTAND THE PROBLEM IF YOU ARE AT LEAST PAANCHVI PASS ....

Abhi dekhna TATA INDICOM use ka msg aa jaayega ..dear customer ...sorry for this and that ...please send mail to customer care ... bhai itni mails to bhej di ...itni baar baat kar li phone par ..aur kitna karoon......humko hi rai dete raho ..khud mat sudhro....


Dear Moderator :
I am not sure if this is against the rules to post in hindi ...but please allow this once as now I am too much frustrated with these people

I AM 100% agree with you. TATA PHOTON + is use less. They don't have technical support team all the tech are ass. They are completely hopeless.
They even don't know what is dns servers.
If we face downtime and ask them why the server went down they will say servers are supposed to go down.

Regards,
Ninad

Originally Posted by ninad

Dear Tata Indicom!

Greetings from Ninad,

May I know what you will do if Rajesh provide you details like contact number email ID or photon number ?

its their personal matter i guess. you should wait and watch..

dont ask personally while they are quoting..

Originally Posted by mickey

its their personal matter i guess. you should wait and watch..

dont ask personally while they are quoting..

There is nothing personal matter. Everyone know they are not going to do resolve the issue so I cross questioned. I have been asked for such details around 4-5 times on various forum I did provide them and problem is still not resolved .

Just check the following

indiabroadbanddotnet tata-indicom-photon 35612-height-frsutration-photon.htm

It's really funny , and you will know how serious they are.

Regards,
Ninad.

Originally Posted by ninad

There is nothing personal matter. Everyone know they are not going to do resolve the issue so I cross questioned. I have been asked for such details around 4-5 times on various forum I did provide them and problem is still not resolved .

thanks Ninad for the link. i checked it.

but i have to ask something.

when any company's personnels ( i have seen Reliance's , Tata here) says "Goodmorning dear user, i am so much happy to help you", we all know its the copy paste with the exception of different names they change in their quotes and it has no real meaning and sense in it, but isnt it the actual responsibility of the consumer to take such a co. to court for complete neglegence??
if some people do this way the cos. will start behaving well.. customers must recieve everything for which they pay, human errors are something but i see the "great dialogue" written everyday somewhere.. dont know what comes in their minds for posting that...

to the point: i am personally sorry if my comment hurts you.. but now you would be understanding for what i replied like that.. let the Tata guys feel some embarrassment and change their mindset towards the consumer.

thanks

If we could sue like they sue in the US, these guys will do better

Originally Posted by mickey

thanks Ninad for the link. i checked it.

but i have to ask something.

when any company's personnels ( i have seen Reliance's , Tata here) says "Goodmorning dear user, i am so much happy to help you", we all know its the copy paste with the exception of different names they change in their quotes and it has no real meaning and sense in it, but isnt it the actual responsibility of the consumer to take such a co. to court for complete neglegence??
if some people do this way the cos. will start behaving well.. customers must recieve everything for which they pay, human errors are something but i see the "great dialogue" written everyday somewhere.. dont know what comes in their minds for posting that...

to the point: i am personally sorry if my comment hurts you.. but now you would be understanding for what i replied like that.. let the Tata guys feel some embarrassment and change their mindset towards the consumer.

thanks

Dear Customer,

Greetings from Tata Indicom!

We sincerely apologize for the inconvenience caused to you.

We request you to kindly provide us your Tata Photon connection details, your e-mail Id or your alternate contact number, which will assist us in doing the needful.

We assure you that we are committed to resolving the issue to your satisfaction.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232 (10 am to 6 pm from Monday to Saturday).

Thanks and Regards,
Customer Care,
Tata Indicom.

Originally Posted by nippuankush

If we could sue like they sue in the US, these guys will do better

Sure you can sue them, just take them to Consumer Court. You don't even have to hire a lawyer, and case doesn't take too long to resolve. Just make sure you follow the right procedure of escalating, and have all the proofs ready to support your case.

You can file case through CERC ( Consumer Education and Research Center ), Ahmedabad. They will take all the care.

I had filled a mobile phone instrument case through them against Philips and won with compensation and received amount also.

Pl refer this site CERC

Thx