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Tata Photon connectivity is the worst and their customer care is non-existent

  1. #1
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    Default Tata Photon connectivity is the worst and their customer care is non-existent

    I've been using or trying to use a Tata Photon Plus data card for the last 4 months. Initially the connection speed was ok. And then it dropped to levels of a dial up connection. And stays that way inspite of repeated complaints to TATA Indicom. They claim there is a lot of congestion in Dadar and the network is low. After a complaint is filed usually a rep calls checks with you gives u this standard answer and they claim that the problem has been solved. This seems to be the universal problem with Tata Photon. My experience with Vodafone for a 3G connection was even worse the dongle wouldn't even connect and they've been sending me bills for a dongle that I gave back and disconnected!

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    Quote Originally Posted by ravideas View Post
    I've been using or trying to use a Tata Photon Plus data card for the last 4 months. Initially the connection speed was ok. And then it dropped to levels of a dial up connection. And stays that way inspite of repeated complaints to TATA Indicom. They claim there is a lot of congestion in Dadar and the network is low. After a complaint is filed usually a rep calls checks with you gives u this standard answer and they claim that the problem has been solved. This seems to be the universal problem with Tata Photon. My experience with Vodafone for a 3G connection was even worse the dongle wouldn't even connect and they've been sending me bills for a dongle that I gave back and disconnected!
    Dear Mr. Ravi,

    Greetings from Tata Indicom!

    We sincerely apologize for the inconvenience caused to you.

    We request you to kindly provide us your Tata Photon connection details, e-mail id or your alternate contact number, which will assist us in doing the needful.

    We assure you that we are committed to resolving the issue to your satisfaction.

    Should you require any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232.

    Thanks and Regards,
    Customer Care,
    Tata Indicom.

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