Hello,
My Tata Photon Plus Number: 9219624438
I bought Tata Photon Whiz in September, 2009 and on March, 2011 I upgraded this same number into Tata Photon Plus. I had plan of 950 Unlimited. It means till 5 GB (Download and Upload) I will get speed of 3.1 Mbps (Which by of course I never get). I get speed around 100-110 kbps (kilo bits per seconds) till 5 GB. After this my speed changes into 155 kbps. In this way I got 144 kbps or 18 kBps (kilo Bytes per seconds). It’s fine until December, 2011. I pay Rs 800/- per month for this plan.
Now, from January, 2012 they reduce my speed from 155 kbps to 30-40 kbps after 10 GB data uses. They are saying me that you exceed 10 GB data so that we deduct your speed just wait for this month and you will get your speed back. This is what customer care telling me.
Now, I went to Tata Photon Store and explain them my problem. In return they said there has no such plan and there is no way we can put capping after 155 kbps. So, if there is no capping then why I’m getting lesser speed. I was determine to close the connection but then sales girl said we are filing your complain let technician visit your home and fix the problem. I agreed.
Next, technician visit my home and advised to change the device. I burned Rs 50/- petrol and visit their technical office and bring new device. After activation I am getting 20-30 kbps speed. I called the technician and he forwards my call to his senior and he explains me that you will get 30 kbps speed because you already use 13 GB data. How came they change their plan like this? It is completely insane and I would say it is against their policy to change the plan in middle. Even if you change the plan then admit I can definitely close this.
My billing cycle is 21th of month and 10th is last date of payment. I’m getting this problem since 3, January, 2012. I already paid my bill of this month. But for closing this connection I need to pay 800/- again which I don’t think needs to pay by now because of this forgery. Even I need to pay then I use net for 12 days yet and stop using it now.
My request is if anyone has advice to file this case of forgery against Tata Photon, please tell me.
Regards,
Photoner