India Broadband

racing6

Hi fellas,, I got Tata Sky Connection few months back and i can say its the best..

When i planning to buy few months back i was confused if to buy dist tv or tata sky..

here is my experience..

1)

When i called up tatasky for enquires i was satisfied. The phone numbers were correctly mentioned in ads. I got the information i wanted at first shot. I got to know the nearest dealer and address with Phone numbers.

but

in dist tv, i got the number from my friend who has dish tv at his house. when i tried the numbers given, it never used to connected. couples of times it got connected and the fellow at the other side said its not dish tv!! I tried other numbers given in ads. It took me almost a week to get to talk to a dish tv fellow. Most of the Phone numbers are wrong..

2)

I decided to buy tata sky.. I went to dealer at night 8.30. I paid the amount and the system was registered with my contact details. As soon i came out the shop i got a call from tata sky ppl asking me when they should send technicians to my house for setting up the antenna. This was very fast. They came the next day at sharp 11 Am as booked..

3)

Tata Sky technicians are very professional.. They come with all the tools.. drilling machine, quality checker, angle measuring tools etc.. Their work was so professional. I didnt want the tv cable going thru windows bcoz windows cant be closed later. So they made a small neat hole thru the wall and got the wire into the house. The work was neatly done.

But in dish tv, for my friend they sent a fellow on cycle with a chisel and hammer for making hole to fit the antenna.. He was making hole on top of roof on trial n error method.. What the Hell!. He took the cable into the house thru the window as he had no other option.

4)

finally.. in tata sky as soon as the antenna was setup, the technicians calls up tata sky and tell them to activate the connection. within few mintues it was activcated and i was getting all the channels..

but in dist tv, the system is activated after 24 hours..

5)

Recharging options are very easy in tata sky, just buy the card, call toll free number and enter the pin n its done. In their database your telephone no is assigned to your system id so it will automatically detect ur system id thru ur phone no and ur account is charged.. simple..

Even though tata sky have less channles than dish tv, i would suggest tata sky. Tata sky service is 1000 times better than dish tv..

I have all channels tht i want watch in tata sky so its not a problem..

dhanveer

i live in bangalore same service was provided to me as urs
tata sky rocks

KMKM

Hello,

My friend who has tata sky had the same experiences. He was one of the first to order it in our city and the quality is way better than normal cable crap.

Also, Dish TV isnt much popular here. Tata sky is touching the heights.

KMKM!!

agent

Quality here in delhi is same as cable TV as cable operators here in Delhi give very good service and also we get all channels on 2 TV on my house for just Rs 250. And we never had to pay Rs.4000 initially.

nansurabhi

I would love to have a tata sky connection because it will give me all the channels which i view So it is very easy for me to view in a very high Quality

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Cranking

I would not say that they are any near the word professional. I had TATA Sky earlier before going in for Dish TV and i did faced some problem with my connection and when i called up they promised to send me a technician who would look to my problem... i didn;t got any one from there side to check my problem for 1 months and then i disconnect there service.

MoneyMind

TATA may be good for the services they are offering but the big dfference comes when you get to there customer care which is not that much responsive. They really need to look into this thing otherwise they are a great company.

Error

Yes, they are good. I had been using them for some time and they are really very much good in terms of service providing. I had never ever faced any problem till now so i can't say about there customer care service .. but from all other things they are good.

just4kix

The competition is just two players - so it is not worth saying that 'this guy' is the best. I have been dealing with DishTV over a year and half and I have dealt with them about 10 times. Most of my queries were regarding billing (six of them). This proves that service was quite up to the mark.

I write the following experiences:

a) When the call is routed to CSE, the phone is usually picked up within a minute.
b) Most (99%) of my queries are answered with proper answers
c) Staff is very courteous (if not highly trained in English - but I don't care about language)
d) Only one technical issue took 2 days; others were sorted out within 4 hours
e) The issue that took 2 days was that I have 2 connections and they were recorded as individual connections and not multi-TV @ same home.

My main sore points:

a) Bills and demands are never sent by hardcopy or email. They depend upon you finding it out.
b) Billing details on Web site are difficult to understand.
c) I have been promised e-bills; but I have never received them
d) New channels such as NDTV-Imagine are still not on DishTV

What I fear with TataSky is that they amassed too many customers in very short time and they could go the ICICI way where ICICI bank is the worst when it comes to customer service.

The point I am making is that - there are only 2 players and both are at par. If one was extremely attrocious then it would have been accurate to say that the other guy is the best. I am extremely happy with DishTV and they are slightly cheaper also.

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Broadband

TATA is good but itis not a new thing they there customers are still facing problem with the billing. I had used thre TATA indicom and i also faced a lot of problem with there billing thing.