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Help line is not toll free

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Old 15-12-2007, 10:24 PM   #1
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Angry Help line is not toll free

This is the thing which made me wonder and google to know is there a difference between help line and toll free.

These people are charging for the calls we make to customer care.. even if you need to recharge your account.
The worst thing is that they keep you in hold for more time or just ask you to wait for few seconds and keeps on ticking the bill.
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Old 14-06-2008, 01:28 PM   #2
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Post Tatasky Helpline is really poor service....

Toll free Number does not work and neither does their normal helpline number. Agreed you end up waiting for more than 5 minutes on hold. I don't really know if it is longer as I disconnect after 5 minutes
Any helpline that keeps a customer on hold for 5 minutes or more rates as poor service in my opinion. You don't even have a message to indicate that you are on hold.
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Old 14-06-2008, 01:41 PM   #3
 
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Try calling them at odd hours or early in the morning. I have never called their customer service myself so no idea about the waiting times but in my opinion the waiting times are normally higher during the evenings and during the day on weekends so just avoid those times.
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Old 22-06-2008, 04:41 PM   #4
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Maybe try getting help online from their website, you will probably have to register and and contact their customer service team through emails or submitting tickets. Its worth a try!
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Old 06-07-2008, 05:16 PM   #5
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Yes, this is the way these guys cheat their customers. they advertise as toll-free but instead they let the customers pay for the calls rather than free. And the worse part is that we need to wait in queue in line while calling for nearly around half an hour every time and imagine the call pulse that would be galloped in such cases!
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Old 01-09-2008, 07:08 AM   #6
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most of the helpline number are not toll free these days.. and now we really dont use landline as we use mobile phones.. and mobile phone providers are not offering free calls to any helpline apart from that railway enquiry.

if you have a landline then you can enjoy many toll free numbers to contact like 1800-****-**** type numbers
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Old 01-09-2008, 11:31 AM   #7
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Quote:
Originally Posted by smoothvibes View Post
most of the helpline number are not toll free these days.. and now we really dont use landline as we use mobile phones.. and mobile phone providers are not offering free calls to any helpline apart from that railway enquiry.

if you have a landline then you can enjoy many toll free numbers to contact like 1800-****-**** type numbers
Actually 95%+ toll free numbers are from BSNL/MTNL landlines only.
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Old 01-09-2008, 12:17 PM   #8
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Quote:
Originally Posted by smoothvibes View Post
apart from that railway enquiry.
What the railway enquiry toll free no. from mobile?

Is it 130 or something?
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Old 01-09-2008, 12:56 PM   #9
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It is 139 and it is not toll free
I have checked it from my tele bill
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Old 01-09-2008, 09:23 PM   #10
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its free from idea phones... just call can confirm with your cust care.
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