India Broadband

jagan123 · 15-12-2007, 10:24 PM

This is the thing which made me wonder and google to know is there a difference between help line and toll free.

These people are charging for the calls we make to customer care.. even if you need to recharge your account.
The worst thing is that they keep you in hold for more time or just ask you to wait for few seconds and keeps on ticking the bill.

silverado · 14-06-2008, 01:28 PM

Toll free Number does not work and neither does their normal helpline number. Agreed you end up waiting for more than 5 minutes on hold. I don't really know if it is longer as I disconnect after 5 minutes
Any helpline that keeps a customer on hold for 5 minutes or more rates as poor service in my opinion. You don't even have a message to indicate that you are on hold.

Admin · 14-06-2008, 01:41 PM

Try calling them at odd hours or early in the morning. I have never called their customer service myself so no idea about the waiting times but in my opinion the waiting times are normally higher during the evenings and during the day on weekends so just avoid those times.

Preeti_20 · 22-06-2008, 04:41 PM

Maybe try getting help online from their website, you will probably have to register and and contact their customer service team through emails or submitting tickets. Its worth a try!

xwhyz · 06-07-2008, 05:16 PM

Yes, this is the way these guys cheat their customers. they advertise as toll-free but instead they let the customers pay for the calls rather than free. And the worse part is that we need to wait in queue in line while calling for nearly around half an hour every time and imagine the call pulse that would be galloped in such cases!

smoothvibes · 01-09-2008, 07:08 AM

most of the helpline number are not toll free these days.. and now we really dont use landline as we use mobile phones.. and mobile phone providers are not offering free calls to any helpline apart from that railway enquiry.

if you have a landline then you can enjoy many toll free numbers to contact like 1800-****-**** type numbers

just4kix · 01-09-2008, 11:31 AM

Quote:

Originally Posted by smoothvibes

most of the helpline number are not toll free these days.. and now we really dont use landline as we use mobile phones.. and mobile phone providers are not offering free calls to any helpline apart from that railway enquiry.

if you have a landline then you can enjoy many toll free numbers to contact like 1800-****-**** type numbers

Actually 95%+ toll free numbers are from BSNL/MTNL landlines only.

Manish · 01-09-2008, 12:17 PM

Quote:

Originally Posted by smoothvibes

apart from that railway enquiry.

What the railway enquiry toll free no. from mobile?

Is it 130 or something?

gardencityboy · 01-09-2008, 12:56 PM

It is 139 and it is not toll free
I have checked it from my tele bill

smoothvibes · 01-09-2008, 09:23 PM

its free from idea phones... just call can confirm with your cust care.

15-12-2007, 10:24 PM	#1
jagan123 Junior Member Join Date: Dec 2007 Age: 20 Posts: 11 Rep Power: 0	Help line is not toll free This is the thing which made me wonder and google to know is there a difference between help line and toll free. These people are charging for the calls we make to customer care.. even if you need to recharge your account. The worst thing is that they keep you in hold for more time or just ask you to wait for few seconds and keeps on ticking the bill.

14-06-2008, 01:28 PM	#2
silverado Junior Member Join Date: Jun 2008 Posts: 2 Rep Power: 0	Tatasky Helpline is really poor service.... Toll free Number does not work and neither does their normal helpline number. Agreed you end up waiting for more than 5 minutes on hold. I don't really know if it is longer as I disconnect after 5 minutes Any helpline that keeps a customer on hold for 5 minutes or more rates as poor service in my opinion. You don't even have a message to indicate that you are on hold.

14-06-2008, 01:41 PM	#3
Admin Join Date: Jan 2006 Location: New Delhi Age: 31 Posts: 3,337 Rep Power: 10	Try calling them at odd hours or early in the morning. I have never called their customer service myself so no idea about the waiting times but in my opinion the waiting times are normally higher during the evenings and during the day on weekends so just avoid those times. __________________ Reliance data card \| Reliance broadband \| Airtel broadband \| Wimax

01-09-2008, 07:08 AM	#6
smoothvibes Pingu Mod Join Date: Jul 2008 Location: New Delhi/ London Posts: 3,849 Rep Power: 4	most of the helpline number are not toll free these days.. and now we really dont use landline as we use mobile phones.. and mobile phone providers are not offering free calls to any helpline apart from that railway enquiry. if you have a landline then you can enjoy many toll free numbers to contact like 1800-**-** type numbers __________________ ϯ Peace... May God Bless All The Victims Of 26-Nov-08.

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India Broadband

Help line is not toll free

Help line is not toll free

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22-06-2008, 04:41 PM	#4
Preeti_20 Platinum Member Join Date: Mar 2008 Location: Delhi Posts: 1,532 Rep Power: 2	Maybe try getting help online from their website, you will probably have to register and and contact their customer service team through emails or submitting tickets. Its worth a try!

06-07-2008, 05:16 PM	#5
xwhyz Gold Member Join Date: Dec 2007 Posts: 690 Rep Power: 1	Yes, this is the way these guys cheat their customers. they advertise as toll-free but instead they let the customers pay for the calls rather than free. And the worse part is that we need to wait in queue in line while calling for nearly around half an hour every time and imagine the call pulse that would be galloped in such cases!

01-09-2008, 12:56 PM	#9
gardencityboy Gold Member Join Date: Mar 2008 Location: Bangalore Posts: 552 Rep Power: 1	It is 139 and it is not toll free I have checked it from my tele bill

01-09-2008, 09:23 PM	#10
smoothvibes Pingu Mod Join Date: Jul 2008 Location: New Delhi/ London Posts: 3,849 Rep Power: 4	its free from idea phones... just call can confirm with your cust care.

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