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Who says tata's service is better? Conversation between me and tata sky only replyed by automated msg
From:
helptataskycom | Add to Address Book | This is spam
To: paras_pansarrediffmailcom
Subject: Auto Response: Service Request Reference Number: 1-1955046560
Date: Sun, 03 Aug 2008 12 :39 :21 IST
Note: To help protect your privacy, images from this message have been blocked. View images | What is this?
Dear subscriber,
Thank you for writing in to Tata Sky.
This is an automated response acknowledging receipt of your e-mail. The service request reference number for your e- mail is 1-1955046560.
We will respond to you within the next 48 hours. For any further clarifications, please quote the reference number / subscriber ID.
In the meantime, if you need any further assistance please feel free to call us on the Tata Sky helpline:
From MTNL/BSNL lines : 1860 425 6633
West : 020 66006633
East /South : 040 66006633
North : 0172 6600663
Manage your Tata Sky account online by logging on to My Tata Sky on wwwtataskycom . By registering on My Tata Sky you can:
Recharge your Tata Sky account online through your credit card/ net banking account. You can even pay your subscription fee for an entire year if you wish!
Order a movie on Showcase
Print your monthly statements
Watch more channels by upgrading your Base Pack or adding an Add On Pack
Stay informed on exclusive offers and promotions for Tata Sky subscribers!
So register and manage your Tata Sky account with just a click!
Warm regards,
Tata Sky Customer Care
[THREAD ID: 1-WBZFMO]
-----Original Message-----
From: paras_pansarrediffmailcom
Sent: 03 /08 / 2008 12 :38 :40 PM
To: helptataskycom
Subject: Id no. 1018496131 suggestion if u like...
Hello,
i have bought your tata sky product on 29 of july 2008. I am very satisfied with installation and result of tata sky. You provide us very good service and neat result. But every product has their some disadvantages of their own which can be removed by some debats.
1 . Currently you are provide us channel v, m tv, mh1 . I refer for some more music channels like 9 xm, zee music,b4u, etc. I think at list two more music channel should be added.
2 .As i am from gujrat i want some more regional channel like tv9 news in gujrati. Which is very popular at this time in our state.
3.Your showcase facility is very good but i disappointed to say that you give a empty showcase to customers. You should give us more option. Hardly you put a worth movie in this section.
4. Your site tataskycom is never working for login to your customers.
5. Its good that you give a right to customers to change their package and addon packages by RMN. But you dont give us right to remove packages by RMN. If you give this facility to customers it will remove a burden to cc and we can save money when we remove packages.
6 . You should give us a toll- free no. For cc. Its strange that that we pay 15 rs. For ten sports and when we want to remove it, we have do a std which cost us average 10 to 15 rs. (if we lucky cc will join us in 5 to 7 minits so,)thats why i suggest opt. 5th in this email.
7 . When we call cc it generally takes 5 to 7(if we lucky) minits of hold than we can talk cc ex. which is not affordable.
You can see that every point i suggest (expact opt.2) is not personal. If you adopt this suggestions it will great help to your customers and also to company of tata sky to increase their customers numbers.
Thank for the great service of yours i enjoy it very much. If you adopt this suggestions it will more enjoyable expireance....
Mr. Paras Pansariya.
From:
helptataskycom | Add to Address Book | This is spam
To: paras_pansarrediffmailcom
Subject: Auto Response: Service Request Reference Number: 1-1968597890
Date: Tue, 05 Aug 2008 13 :06 :22 IST
Note: To help protect your privacy, images from this message have been blocked. View images | What is this?
Dear subscriber,
Thank you for writing in to Tata Sky.
This is an automated response acknowledging receipt of your e-mail. The service request reference number for your e- mail is 1-1968597890.
We will respond to you within the next 48 hours. For any further clarifications, please quote the reference number / subscriber ID.
In the meantime, if you need any further assistance please feel free to call us on the Tata Sky helpline:
From MTNL/BSNL lines : 1860 425 6633
West : 020 66006633
East /South : 040 66006633
North : 0172 6600663
Manage your Tata Sky account online by logging on to My Tata Sky on wwwtataskycom . By registering on My Tata Sky you can:
Recharge your Tata Sky account online through your credit card/ net banking account. You can even pay your subscription fee for an entire year if you wish!
Order a movie on Showcase
Print your monthly statements
Watch more channels by upgrading your Base Pack or adding an Add On Pack
Stay informed on exclusive offers and promotions for Tata Sky subscribers!
So register and manage your Tata Sky account with just a click!
Warm regards,
Tata Sky Customer Care
[THREAD ID: 1 -WK1VXB]
-----Original Message-----
From: paras_pansarrediffmailcom
Sent: 05 /08 / 2008 01 :05 :37 PM
To: helptataskycom
Subject: Fwd: Auto Response: Service Request Reference Number: 1-1955046560
Hello again,
the 48 hours has been gone in earth. Hope your tatasky office is on earth not on mars. There is no reply from you in 48 hours.
One more thing i want complain about u is that you treating village coustmer as they r not part of india. Is it right?
I saw many contest which u give it to us. All the contest have condition that if u r living in metro like bombay chennai etc... (Like frendz and family contest). I want to ask u one thing. are metro resident coustmers paying you in dollar? That why you give all facilty to them? Not to villagers like us. Why the double standards?
That give me massage that i should not prefer your product to any of my frendz and family bcoz u think villagers are not part of tata sky.
Do something about this.
Note: Forwarded message attached
-- Original Message --
From: helptataskycom
To: paras_pansarrediffmailcom
Subject: Auto Response: Service Request Reference Number: 1- 1955046560
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