Thread: worst broadband services offered by tata broadband

Hi,
I m a customer of tata broadband, and my id is ( sanjayarora79 at the rate vsnl dot net).
I am complaining from last about 15 to 20 days?? My money was deducted from my account balance of Rs 2000 twice. When i call in customer care center about this that even i have account balance 1500 , and i have not made a request for any service then how can u deduct Rs 2000 from my account. They have no answer of my questions .Then i have placed a mail to their seniors from which one of email id was (srinath . n at the rate tatacommunications dot com ) and many more mail ids .............. after that my net connection start working ,,,,,,,, but after 3 or 4 days they gaian deducted 2000rs from my account ...Same reason. when i asked customer care i got the same answers wait wait waittttttttttttttttttttttttttttttt there is a backend issue they will solve ....

but due this my broadband connection is not working from many days .... they are still giving excuses tecnical people says backend problem.. backend team says techincal will handle this issue ... and in this my work is suffering




As i am prepaid customer of the tata broadband ......still i am facing this problem

Please if any body suggest me what should i doo

either i should diconnect connection and compain in the online consumer forumss.....

Sanjay Arora

Originally Posted by Sanjayarora

Hi,
I m a customer of tata broadband, and my id is ( sanjayarora79 at the rate vsnl dot net).
I am complaining from last about 15 to 20 days?? My money was deducted from my account balance of Rs 2000 twice. When i call in customer care center about this that even i have account balance 1500 , and i have not made a request for any service then how can u deduct Rs 2000 from my account. They have no answer of my questions .Then i have placed a mail to their seniors from which one of email id was (srinath . n at the rate tatacommunications dot com ) and many more mail ids .............. after that my net connection start working ,,,,,,,, but after 3 or 4 days they gaian deducted 2000rs from my account ...Same reason. when i asked customer care i got the same answers wait wait waittttttttttttttttttttttttttttttt there is a backend issue they will solve ....

but due this my broadband connection is not working from many days .... they are still giving excuses tecnical people says backend problem.. backend team says techincal will handle this issue ... and in this my work is suffering




As i am prepaid customer of the tata broadband ......still i am facing this problem

Please if any body suggest me what should i doo

either i should diconnect connection and compain in the online consumer forumss.....

Sanjay Arora

advise your banker to stop further drawl of money by TATAs
write a letter through internet on their site otherwise, indicating ref numbers given to you by call centre.
meet local tata guys and deliver a letter and take acknowledgment to improve the service that you are suffering for xx days , seeking refund of money, indicating them that, otherwise you would go to consumer court.


acknowledgment is a must

indicate there in all details of their taking money from your bank account. and the other relevant info, and make i a perfect case

Before taking up a ISP I decided to have a look at the broadband forums to find the various ISP in Pune :32:

I took up the TATA Indicom ( wired ) broadband services in Pune. Now it seems all the stories are coming true to me..

I paid hard cash so that they wouldn't need to clear the money through cheque.. The guy from tata broadband who collected the registration forms told me they require 5 days to install the Cable line.

Even after 25 days they have not yet installed the broadband. I paid them Installation ( 1000 Rs) + Deposit ( 1000 Rs ) + 1 months advance payment 1000 Rs + 12.5 servie Tax ( 250 Rs to the Blood and sweat sucking Govt from which Of course there is nothing that I or we can expect ) . The total amount came to 3250 Rs ..

I called the service guy many a times.every time he would say that an engineer is being sent say around 3:30 PM .. then from 3:30 PM I would find his cell phone off till the next day ..

The month is about to be over for which I have already paid the advance payment..So it seems that my 1000 Rs advance payment has already gone down the dirty TATA drain as I have to still go into Cybercafe for internet

I am planning to cut off the broadband connection as soon as it is installed. My money and time both are lost.. if YOU wouldn't like to waste your time and send money down the dirty drain don't never ever install TATA BROADBAND. :ban:


Characteristics of the TATA Broadband services

1.) If the TATA guys comes and tries to get cheque / money from you in a hurriedly ( hasty ) manner agreeing to everything you say then he is planning to screw you up your ass at any cost. :single ****:


2.) He would tell you that he would install the Cable on the 5 day then he means that install it on the 25th day or thereafter.. Some smarty tata guy would tell they would install the next day or as soon as possible .. all these means the same.

3.) You would ring him on his cell phone . he would readily pick up the phone addressing you as Sir or Madam and would tell you that he is sending the guy at 4:30 PM .. It means that you would find his cell phone from that time till infinity

4.) every time you would ask about the status of your connection. They will make excuses that they have lot many connections to install. :6:

5.) You might not get the Service or the broadband .. but these beggars will send the bill on time, that is for sure :drool:

I wouldn't say that you shouldn't go for TATA Broadband..but these are the characteristics that would help you figure out more early