View Poll Results: What do you think is the best ISP in India?

Voters
6. You may not vote on this poll
  • MTNL

    2 33.33%
  • Airtel

    3 50.00%
  • Sify

    0 0%
  • Tata

    1 16.67%
Results 1 to 7 of 7

Tata Wimax- Pathetic Service

  1. #1
    Junior Member
    Join Date
    Jun 2010
    Posts
    4

    Default Tata Wimax- Pathetic Service

    Hi,

    This is a general review for any prospective Tata Indicom customers.

    I have been a Tata Indicom customer for the past 1.5 years, and am shocked that I have put up with their PATHETIC service.

    Their service is so bad that I have had around 30 days of downtime in the past 1.5 years that I have subscribed to Tata Indicom.

    My last experience has completely made me detest Tata Indicom, I had a broken ethernet plug which needed to be fixed. The only thing that was required was a person to come and change the mouth of the ethernet (which literally takes around 1 minute). This problem has not been resolved as of now (I dont have internet for the past 6 days now).

    I have filed four complaints with them which goes unheard:
    12444272
    12449810
    12453900
    12455996

    Their customer care service is totally apathetic about the problem and have a HORRIBLE customer feedback to see if my problem had been resolved.

    Their customer care has gone ahead to actually HARASS me. They put me on LONG HOLDS or even HANG UP on me when I try to contact them.

    Other things one must remember about Tata Indicom is that they are much more expensive than its competitors, still they are providing AWFUL service. Why is there downtime at all? THere should never be any downtime by an ISP, but still Tata Indicom has stupendous downtimes. GROSS.

    I am currently paying Rs. 1000 for 384kbps MTNL is offering a MUCH BETTER service for Rs 599 for 512kbps or 1mbps for Rs 999.
    That means TATA is 3 times as expensive as MTNL. Still can not satisfy its customers.

    Any new customers please DO NOT GO FOR TATA INDICOM, go for MTNL or Airtel. Atleast they don't treat their customers like dogs.

  2. #2
    Junior Member
    Join Date
    Jun 2010
    Posts
    98

    Thumbs up

    Quote Originally Posted by sidtoaf View Post
    Hi,

    This is a general review for any prospective Tata Indicom customers.

    I have been a Tata Indicom customer for the past 1.5 years, and am shocked that I have put up with their PATHETIC service.

    Their service is so bad that I have had around 30 days of downtime in the past 1.5 years that I have subscribed to Tata Indicom.

    My last experience has completely made me detest Tata Indicom, I had a broken ethernet plug which needed to be fixed. The only thing that was required was a person to come and change the mouth of the ethernet (which literally takes around 1 minute). This problem has not been resolved as of now (I dont have internet for the past 6 days now).

    I have filed four complaints with them which goes unheard:
    12444272
    12449810
    12453900
    12455996

    Their customer care service is totally apathetic about the problem and have a HORRIBLE customer feedback to see if my problem had been resolved.

    Their customer care has gone ahead to actually HARASS me. They put me on LONG HOLDS or even HANG UP on me when I try to contact them.

    Other things one must remember about Tata Indicom is that they are much more expensive than its competitors, still they are providing AWFUL service. Why is there downtime at all? THere should never be any downtime by an ISP, but still Tata Indicom has stupendous downtimes. GROSS.

    I am currently paying Rs. 1000 for 384kbps MTNL is offering a MUCH BETTER service for Rs 599 for 512kbps or 1mbps for Rs 999.
    That means TATA is 3 times as expensive as MTNL. Still can not satisfy its customers.

    Any new customers please DO NOT GO FOR TATA INDICOM, go for MTNL or Airtel. Atleast they don't treat their customers like dogs.

    Dear Customer

    Greetings from Tata Indicom!

    We sincerely apologize for the inconvenience caused to you.

    We would like to inform you that your complaint has been put before the concerned department. We have accorded it top priority and are expressly working towards resolving it at the earliest. We should revert to you shortly, request you to kindly bear with us in the interim.

    Should you require any further assistance please mail us at Customer.care@tatatel.co.in.

    Thanks and Regards
    Customer Care
    Tata Indicom.

  3. #3
    Junior Member
    Join Date
    Jun 2010
    Posts
    4

    Default Self Punishment

    Now they are punishing me for posting stuff about them, I don't know why but they have debited around Rs 500 from account in a span of 2 days (internet costs me Rs. 30 a day).

    They say they have no idea where it went.

    And they still keep on disconnecting the call whenever I call them up.

    HATE THEM.

  4. #4
    Bronze Member
    Join Date
    Feb 2008
    Posts
    285

    Default

    sue them dude and @customercare what kind of people are u a bunch of COWARDS afraid about bad publicity if u cant provide good service dont expect good posts

  5. #5
    Junior Member
    Join Date
    Jun 2010
    Posts
    98

    Thumbs up

    Quote Originally Posted by sidtoaf View Post
    Now they are punishing me for posting stuff about them, I don't know why but they have debited around Rs 500 from account in a span of 2 days (internet costs me Rs. 30 a day).

    They say they have no idea where it went.

    And they still keep on disconnecting the call whenever I call them up.

    HATE THEM.
    Dear Customer

    Greetings from Tata Indicom! We regret for the delay in responding to you.

    We would like to inform you that we have confirmed from concerned team that the issue has been now resolved.

    Should you require any further assistance please mail us at Customer.care@tatatel.co.in.

    Thanks and Regards
    Customer Care
    Tata Indicom.

  6. #6
    Bronze Member
    Join Date
    Jun 2010
    Posts
    103

    Default

    Quote Originally Posted by Customercare View Post
    Dear Customer

    Greetings from Tata Indicom! We regret for the delay in responding to you.

    We would like to inform you that we have confirmed from concerned team that the issue has been now resolved.

    Should you require any further assistance please mail us at Customer.care@tatatel.co.in.

    Thanks and Regards
    Customer Care
    Tata Indicom.
    Has this been resolved @sidtoaf.. ?? I had a long interactions with these stupid tata care cowards..almost 30 emails !! coz if it has not been resolved..this customer care guy will be in trouble..

    PS: I hate this line "Greetings from Tata Indicom! We regret for the delay in responding to you."

  7. #7
    Admin's Avatar
    Join Date
    Jan 2006
    Posts
    8,500

    Default

    Did you get your Rs500 back? Please let us know what is going on.

Similar Threads

  1. TATA WiMax - Good connection bogged down by pooor service policy.
    By helboy in forum Tata Indicom broadband
    Replies: 2
    Last Post: 31st March 2011, 12:07 PM
  2. Tata Wimax - The Worst Service Experience!!
    By Unregistered in forum Tata Indicom broadband
    Replies: 1
    Last Post: 20th October 2009, 11:16 AM
  3. TATA wimax GOOD CUSTOMER SERVICE
    By iiivivekoberoiiii in forum Tata Indicom broadband
    Replies: 2
    Last Post: 16th June 2009, 12:58 AM
  4. Replies: 2
    Last Post: 15th June 2009, 08:37 AM
  5. Pathetic Service
    By India Broadband in forum Hathway
    Replies: 0
    Last Post: 21st July 2006, 05:10 PM