India Broadband Forum

Admin

I dont think a sales guy can do much in my case I have called the sales guy who came for my connection a few times but he can only do so much.

I guess will have to wait I am hoping some one will come to my plac tommorow.

smoothvibes

ok lets see what happens in my case now
i will speak to him if he can do anything in your case or not

Admin

I called tata wimax customer care again... same **** ... give us another 24 hours...

I spoke to a supervisor whose name is Prakash Kumar.. sounded like he was a Bengali..

He promised me some one will be here within 24 hours...

7 days gone and they now say if I get a disconnection I will not get any money atall as its a prepaid connection.

Ratan Tata I wish that you rot in hell for making me wait so much and I guess this singur **** you are going through is a kind of tit for tat which god is making you go through for making people like me suffer for no reason.

All the money you made looting customer is gonna go with the wind..

Tata wimax sucks.

DO NOT EVER GET TATA WIMAX.

smoothvibes

admin do we have any contact point for tata where we can go to voice our complaint.. i mean not over the phone but physically we can go, like in case of reliance we have reliance works just like that

Admin

I have tried my best... sent mails to nodal officer and appelette authority aswell and still no results.

Tata wimax has their corporate office in Okhla ind area.

The only way to deal with such companies is to stay away from them and make others aware of what they ar making you go through.. its a different story that in India every other company is like that and they dont give two ***** about their customers

Another day gone and no one turned up at my place I called tata wimax a few times today aswell but same reply 24 hours and all that crap which I hear every day.

Once you give them your money they forget about you...

smoothvibes

don't say this admin i already paid 3272 rupees to tata

where is this tata office in okhla, please give me complete address

Admin

I dont have it right now I can give it to you tommorow... will get it from customer care when I call again at 9am

I am sure tata wimax will work fine its just a case of bad alignment.. and their customer care is nonresponsive.

When they come to your place to install your connection make sure you try it a few times disconnect it and connect it again including 2-3 restarts on your computer aswell.
Dont forget to check if they have fitted the ariel properly on your terrace as thats what my issue is right now.

I am sure my connection will work fine as and when this alignment issue is sorted so dont worry... if things dont go well we both will go to a consumer court ... spend Rs100 each and make news as well in the process and get a huge compensation along with the money we paid.

I hope we dont have to do anyof this and our connection work fine...

I am going to use this tata connection on a seperate box and will run torrents 24/7 I will make 100% use of tata's bandwidth without putting it to rest for even a fraction of a second and it will all be international bandwidth... I will make sure they dont make any profits out of me after all this I am going through.

I also keep their customer service busy almost 2-3 hours every day which does cost them and the frustration I have I make sure I pass it on to tata wimax employees every day ... even the supervisors... You should hear the volume at which I shout and scream over the phone ... I am sure who ever is at the recieving end gets a headace after talking to me.. and I talk to atleast 5-6 of thier employees every day... and atleast 1 or 2 supervisors.

They all know me by name now Who ever comes to my place after all this to sort out the ariel will be treated like dirt.. I will make sure he gets the treatment of his life time for not attending my complaint in time... even though it might not be his fault but I can only pass the message on to those who I come in contact with...

smoothvibes

don't worry i am with you for this consumer court idea and if you get the address do let me know coz my office is in okhla only so can manage to shout face to face
even i think it should work good without any issues coz its independent connection and there is no other user or local network to show **** like network cable unplugged or something.

jojo123

Tata Indicom Broadband internet service and support is really bad – Don’t buy !

In past 3 months my net service worked for just 30 days. The mails sent to tata indicom customer care team were not responded to for week at a time. Their nodal officer is gutless freak who says that no matter if service was not there.. I will be charged.
Its in their policy – No Refund!

I have exchanged some 200 mails and the copy paste working is inhuman. The response I get from them is way off the mark. They have retards working in their team who have been assigned incentive to harass customers .

They don’t understand the word refund or disconnect! Their server shows me logged in even when their line is not connected!Isn’t that hilarious? I mean, if I can get net without their line, why the hell will I need to pay them?

Their engineers are great ! They have been ringing my door ball at 6:30 in the evening!
I don’t know what they do the whole day ! They close the service calls at their end and tata indicom seems to be helpless. I keep filing complaints and they either ignore them or close the calls without even checking up!

As a customer you will be required to coordinate between the customer service and engineer yourself, and damn , you won’t get paid for it either .
I was denied refund or disconnection! My fault – I asked the damn service to be removed as it was not working for 2 weeks and there was no response from their team !

Just imagine – Tata indicom charging all its customers on daily basis , even when they do not provide services . Isn’t it shocking! A policy that states that there will be no refund! Even when there is no service?
They play around to show usage on customer account to justify the charges! Damn, my system was not even switched on for a whole week!

After wasting many a hours sending mails and trying to show them some reason , I have finally stopped . I just want you to avoid such a service company and place your hard earned money elsewhere ! With Tata indicom you will only suffer nd get cheated . Tata indicom is a fraud company . Avoid it at all cost !

If you want to know more views – You can find endless list if you just type tata indicom service on google .
All said and done – I just want to warn you – Please don’t go for tata indicom internet broadband services. It’s pathetic.

Regards,
Yours Sincerely!

taurius1

This is apalling!
This happened a lot with me too.
Always submit a written letter to the effect. That way, you have the copy as proof that you made the request. There is no way they can get out of delaying it by more than one bill cycle.

Same story here. It took me two months to get reliance to finally give in to my demand of a refund. Oh and you should ask for a refund. DO DO DO DO DO take this up in the consumer court. It would be better to have some copy of all the correnpondence indicating improper practices on their behalf. Three months seems like just too much time without any progress. Atleast reliance seemed to show some progress through their internal redtape once a week.


I can only pray for you. Just don't get too worked up about it. They're not worth it.

smoothvibes

if your they are not resolving your problem by sending mails better if you speak to a manager (manager not supervisor) over there and talk in a very polite manner. Tell them the problem you are facing and i am really not aware of this no refund policy of TATA, in real terms no company can get this policy approved from TRAI as according to guidelines we can claim service providers to refund for the time when it was not working due to any fault at Service provider's end.
Network Outage of few hours is exception but in case of fault you can get the refund.

satyaakam

What about filing a comlaint with Consumer Online Resources & Empowerment Centre , after all Govt is spending Tax payers money on Jogo Grahak Jago!!!!

cheers
Satya

Admin

Another day is passing by no tata wimax engineer to be seen and same old dialogue from tata wimax again... please give us another 24 hours.

Tata wimax is such a curse.

Tata wimax sucks. Big time.

Gali gali mein shor hai Ratan Tata chor hai.

Give me my money back you thieves.

taurius1

Lol you're becoming delirious.

I suggest you threaten legal action. One way or another, it works.

It took all of 1 week for my friend to get a new motherboard from intel when he filed a complaint in the consumer court. This, after 5 months of stalling on intel's behalf.

Best of luck.

smoothvibes

admin i am in for this Dharna Pardarshan

Admin

Called up tata wimax customer service again and got the same reply... give us another 24 hours please..


Ratan tata I wish you and all your companies including all your subsidaries go bankrupt... And I would like to see you lining up at some sarkari daftar to get a Rs1lakh loan to get your business started ... I would like to see some frustration on your face.

Tata wimax sucks... Its a complete waste of time and I would like to advise every one here not to get a tata wimax connection ever even if you are getting it for free.

I am going to submit my complaint in a consumer court soon.


Tata's are all thieves. I will also switch to some other DTH service and shooo tata word away fom my life for ever.

This word Tata now sounds like an abuse to me.

Yes Tata wimax sucks.

taurius1

You'll be surprised how things change after that.

Admin

Another day gone I didint call them today ... Kind of given up on this now. No response from tata wimax side and the connection is still dead.

Tata wimax is not recomended ... better to be without an internet connection then to go for tata wimax.

Tata wimax sucks.

taurius1

It kind of amounts to the same thing, yes?

Admin

You are right