India Broadband Forum

smoothvibes · 09-22-08, 03:59 AM

Quote:

Tata wimax is not recomended ... better to be without an internet connection then to go for tata wimax.

admin remember i say the same thing for sify fraudband

just4kix · 09-22-08, 12:21 PM

Is there any latest update yoday, admin?

Admin · 09-22-08, 11:18 PM

LOL I will give them a call after lunch as I would need a lot of energy for this call... no one turned up yet and the connection is still dead.

I have given up all hopes and I think they will take their own sweet time ...
------------------------------

17:20 22nd September 2008

Yahooooooooooo After so many days of arm twisting tata wimax guys are finally here...

I managed to click a few pictures of the installation they did earlier of the ariel upstairs... I will upload them later for every one later and also the new ones

Tata wimax still sucks ... The turned up here after a few hundred phone calls.

The guys who are here are having a go at the ariel.

Will let you know how it goes

-------------

Update : 20:25 22nd sep 2008

The guys who came to resolve the faulty installation had to change the location of the ariel and also had to change the ariel itself as it was faulty..

My connection is now working after so many days of disconnection.

I called up customer service asking them to extend my validity by the number of days the connection was down... blunt reply that the unit was changed as it was faulty and after installation its customers fault not theirs.

After saying all this the asshole at tata wimax end hangged up the call...

I am trying again... wont stop calling till I get 11 days validity put back into my account.

Tata wimax is such a waste of time.

--------------

22:00

After working for about two hours the connection died again.

I called the guy who came here and he said hewould come back tommorow morning...

Tata wimax sucks

smoothvibes · 09-22-08, 11:33 PM

that's really sad admin

i was xpcting someone from tata today but no one turned up and when i called up tata cust care on 011 60607070 tata associate informed me that it may take some more days to get fixed.

I Agree... Tata Wimax Sucks

Admin · 09-22-08, 11:43 PM

If your money has not gone out of your bank I suggest you stop your cheque

smoothvibes · 09-23-08, 02:33 AM

they have already taken out money from my bank. its more than three thousand rupees

when i checked online status of my request it's shows this..

Dear: Aditya Rana

The Installation of Tata Indicom Broadband connection is in Progress

now i am not sure where tata is installing my Wimax as i can not see them on my property

Admin · 09-23-08, 04:52 AM

Hopefully yours wont cause you any trouble like my connection is doing ... .. .

smoothvibes · 09-23-08, 04:55 AM

but where is my wimax getting installed

Admin · 09-23-08, 04:05 PM

My connection is working now and as per the tata wimax guy there was some issue with the base station.
Lets see how long this connection works for.

just4kix · 09-23-08, 05:06 PM

At last. Hope for the best. But there is no doubt that there is total disregard for the end customer.

smoothvibes · 09-24-08, 02:35 AM

Today I got a call from Tata Wimax Team they said the engineer is coming tommorow to install my Wimax

Admin · 09-24-08, 04:06 AM

Make sure you test it properly before they leave.

When it is connected log out using their tataindicombroadband.com site and then turn off the modem wait for 5 mins... Restart pc and turn power on for the modem and connect it yourself and see if it connectes or not...

Only let them go when you are 500% satisfied as getting them back at your home is not an option ....

I am browsing on tata wimax connection and its working fine for now... tried downloading using torrents and I am getting 60KB/sec + speed on utorrent.

Its the customer service that is just too crap.

By the way they refused to extend my accounts validity by the number of days my connection was down

I will have to make some more phone calls I guess...

smoothvibes · 09-24-08, 04:21 AM

why they are not providing refund for the day's when you was unable to connect and it was not your issue as the setup was faulty. What is the explanation behind this act of not providing refund

Admin · 09-24-08, 11:55 AM

They say if the equipment goes faulty its customers problem not theirs...

I guess Ratan tata is saving up for his bad days ahead .... Why loot my little hard earned money

By the way I left torrents running over night and there was no disconnection... Didnt get logged out either unlike sify... If this connection continues to behave like this it would be great

just4kix · 09-24-08, 11:58 AM

Some good feedback for a change.

Admin · 09-24-08, 12:05 PM

LOL After all that shouting and screaming over the phone

I am sure that in their call center they have put a notice saying who ever takes Parminder's call is allowed to go home for the rest of the day to get their stress levels down ... Ive been passing on all the frustration to tata wimax employees... Why just keep my money... take the stress as well which comes with the package.

There is more to come as they are refusing to extend my account validity. I will keep calling untill I get results...

I need my 11 days validity put back into my account.

smoothvibes · 09-25-08, 01:24 AM

Today I got a call from Tata Wimax at 11am to confirm installation time and Venue (question tata executive asked me was: sir ye connection aapkae ghar par lagega kya and my reply was, nahi nahi ye to mainae apnae padosi kae liyae liyae hai jaao uskae ghar lagaa aao.) FIrst they called me 2 days late and after that asked such a great question

After that 2 Tata Service Techies appeared at my place and asked for all the basic things like where is your terrace (my reply: just you down you will find it somewhere near by my silver bike) It took them 2 hours to install Wimax outdoor CPE there on a pole (please check pic of outdoor CPE)

Just to install such a small thing on pole it took them about 2 hours after that i checked it to make sure everything is on place <satisfied>

then came to my room where the i got my computer, I swear the very first question sify engineer asked me "sir ismae network connections kahaan hai"

while in shocked i said plz type ncpa.cpl in run box

again took them about 2 hours to register my login name on vsnl.net and to start up my connection.

Finally this Tata Wimax Started working with best signal strength wich is 62/62 and the great thing Tata Tower is just about 200mtr away from my Outdoor CPE so getting full signal here, its like signal tower kae neechae surfing (i remember once admin said this which is true in my case)
Tommorow will update a pic of tata tower which is visible from my home

Till now i am getting constant speed which is above 256 kbps on 256UL plan and transfer rate on utorrent is between 35-40kbps without and disconnection or logoff due to time out.
Till now its not giving any problems

Admin · 09-26-08, 06:44 AM

Good to hear that your experience was not as troublesome as mine

My connection is working fine as well and they have put back only 8 days validity into my account but th downtime was 11 days... I will let Ratan keep that much ... may be he can buy himself a cup of coffee... dont worry Ratan you can keep the change aswell

My connection is ok and I am getting about 85-90% of the promised speed which is still ok

smoothvibes · 09-26-08, 07:36 AM

same here but need to reboot this **** after evey 24 hours or so.. i started torrent download before leaving for work at 40kbps transfer rate and when i came back it was at downloading at a great speed of 2kbps (transfer rate). Did power cycle and got the speed back again

Admin · 09-26-08, 08:26 AM

I have not rebooted the modem ever since the tata wimax guy left ... I do get logged out after say 10-12 hours or so not too sure havent kept track and just have to log back in... It would be great if there was some auto login thing

My speed doesnt drop and stays above 55KB/sec at all times on torrents... I have about 15 of them running so get the max speed.
Upload speed goes above 45KB/sec some times but stays at 35-40 most of the time.

09-22-08, 11:18 PM	#43
Admin Join Date: Jan 2006 Location: New Delhi Age: 32 Posts: 4,699 Rep Power: 12	LOL I will give them a call after lunch as I would need a lot of energy for this call... no one turned up yet and the connection is still dead. I have given up all hopes and I think they will take their own sweet time ... ------------------------------ 17:20 22nd September 2008 Yahooooooooooo After so many days of arm twisting tata wimax guys are finally here... I managed to click a few pictures of the installation they did earlier of the ariel upstairs... I will upload them later for every one later and also the new ones Tata wimax still sucks ... The turned up here after a few hundred phone calls. The guys who are here are having a go at the ariel. Will let you know how it goes ------------- Update : 20:25 22nd sep 2008 The guys who came to resolve the faulty installation had to change the location of the ariel and also had to change the ariel itself as it was faulty.. My connection is now working after so many days of disconnection. I called up customer service asking them to extend my validity by the number of days the connection was down... blunt reply that the unit was changed as it was faulty and after installation its customers fault not theirs. After saying all this the asshole at tata wimax end hangged up the call... I am trying again... wont stop calling till I get 11 days validity put back into my account. Tata wimax is such a waste of time. -------------- 22:00 After working for about two hours the connection died again. I called the guy who came here and he said hewould come back tommorow morning... Tata wimax sucks Last edited by Admin; 09-22-08 at 11:18 PM. Reason: Automerged Doublepost

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09-22-08, 12:21 PM	#42
just4kix Platinum Member Join Date: Dec 2007 Location: Pune Posts: 8,899 Blog Entries: 6 Rep Power: 19	Is there any latest update yoday, admin?

09-22-08, 11:33 PM	#44
smoothvibes Aditya Join Date: Jul 2008 Location: New Delhi/ London Posts: 4,914 Rep Power: 11	that's really sad admin i was xpcting someone from tata today but no one turned up and when i called up tata cust care on 011 60607070 tata associate informed me that it may take some more days to get fixed. I Agree... Tata Wimax Sucks

09-22-08, 11:43 PM	#45
Admin Join Date: Jan 2006 Location: New Delhi Age: 32 Posts: 4,699 Rep Power: 12	If your money has not gone out of your bank I suggest you stop your cheque

09-23-08, 02:33 AM	#46
smoothvibes Aditya Join Date: Jul 2008 Location: New Delhi/ London Posts: 4,914 Rep Power: 11	they have already taken out money from my bank. its more than three thousand rupees when i checked online status of my request it's shows this.. Dear: Aditya Rana The Installation of Tata Indicom Broadband connection is in Progress now i am not sure where tata is installing my Wimax as i can not see them on my property

09-23-08, 04:52 AM	#47
Admin Join Date: Jan 2006 Location: New Delhi Age: 32 Posts: 4,699 Rep Power: 12	Hopefully yours wont cause you any trouble like my connection is doing ... .. .

09-23-08, 04:55 AM	#48
smoothvibes Aditya Join Date: Jul 2008 Location: New Delhi/ London Posts: 4,914 Rep Power: 11	but where is my wimax getting installed

09-23-08, 04:05 PM	#49
Admin Join Date: Jan 2006 Location: New Delhi Age: 32 Posts: 4,699 Rep Power: 12	My connection is working now and as per the tata wimax guy there was some issue with the base station. Lets see how long this connection works for.

09-23-08, 05:06 PM	#50
just4kix Platinum Member Join Date: Dec 2007 Location: Pune Posts: 8,899 Blog Entries: 6 Rep Power: 19	At last. Hope for the best. But there is no doubt that there is total disregard for the end customer.

09-24-08, 02:35 AM	#51
smoothvibes Aditya Join Date: Jul 2008 Location: New Delhi/ London Posts: 4,914 Rep Power: 11	Today I got a call from Tata Wimax Team they said the engineer is coming tommorow to install my Wimax

09-24-08, 04:06 AM	#52
Admin Join Date: Jan 2006 Location: New Delhi Age: 32 Posts: 4,699 Rep Power: 12	Make sure you test it properly before they leave. When it is connected log out using their tataindicombroadband.com site and then turn off the modem wait for 5 mins... Restart pc and turn power on for the modem and connect it yourself and see if it connectes or not... Only let them go when you are 500% satisfied as getting them back at your home is not an option .... I am browsing on tata wimax connection and its working fine for now... tried downloading using torrents and I am getting 60KB/sec + speed on utorrent. Its the customer service that is just too crap. By the way they refused to extend my accounts validity by the number of days my connection was down I will have to make some more phone calls I guess...

09-24-08, 04:21 AM	#53
smoothvibes Aditya Join Date: Jul 2008 Location: New Delhi/ London Posts: 4,914 Rep Power: 11	why they are not providing refund for the day's when you was unable to connect and it was not your issue as the setup was faulty. What is the explanation behind this act of not providing refund

09-24-08, 11:55 AM	#54
Admin Join Date: Jan 2006 Location: New Delhi Age: 32 Posts: 4,699 Rep Power: 12	They say if the equipment goes faulty its customers problem not theirs... I guess Ratan tata is saving up for his bad days ahead .... Why loot my little hard earned money By the way I left torrents running over night and there was no disconnection... Didnt get logged out either unlike sify... If this connection continues to behave like this it would be great

09-24-08, 11:58 AM	#55
just4kix Platinum Member Join Date: Dec 2007 Location: Pune Posts: 8,899 Blog Entries: 6 Rep Power: 19	Some good feedback for a change.

09-24-08, 12:05 PM	#56
Admin Join Date: Jan 2006 Location: New Delhi Age: 32 Posts: 4,699 Rep Power: 12	LOL After all that shouting and screaming over the phone I am sure that in their call center they have put a notice saying who ever takes Parminder's call is allowed to go home for the rest of the day to get their stress levels down ... Ive been passing on all the frustration to tata wimax employees... Why just keep my money... take the stress as well which comes with the package. There is more to come as they are refusing to extend my account validity. I will keep calling untill I get results... I need my 11 days validity put back into my account.

09-25-08, 01:24 AM	#57
smoothvibes Aditya Join Date: Jul 2008 Location: New Delhi/ London Posts: 4,914 Rep Power: 11	Today I got a call from Tata Wimax at 11am to confirm installation time and Venue (question tata executive asked me was: sir ye connection aapkae ghar par lagega kya and my reply was, nahi nahi ye to mainae apnae padosi kae liyae liyae hai jaao uskae ghar lagaa aao.) FIrst they called me 2 days late and after that asked such a great question After that 2 Tata Service Techies appeared at my place and asked for all the basic things like where is your terrace (my reply: just you down you will find it somewhere near by my silver bike) It took them 2 hours to install Wimax outdoor CPE there on a pole (please check pic of outdoor CPE) Just to install such a small thing on pole it took them about 2 hours after that i checked it to make sure everything is on place <satisfied> then came to my room where the i got my computer, I swear the very first question sify engineer asked me "sir ismae network connections kahaan hai" while in shocked i said plz type ncpa.cpl in run box again took them about 2 hours to register my login name on vsnl.net and to start up my connection. Finally this Tata Wimax Started working with best signal strength wich is 62/62 and the great thing Tata Tower is just about 200mtr away from my Outdoor CPE so getting full signal here, its like signal tower kae neechae surfing (i remember once admin said this which is true in my case) Tommorow will update a pic of tata tower which is visible from my home Till now i am getting constant speed which is above 256 kbps on 256UL plan and transfer rate on utorrent is between 35-40kbps without and disconnection or logoff due to time out. Till now its not giving any problems

09-26-08, 06:44 AM	#58
Admin Join Date: Jan 2006 Location: New Delhi Age: 32 Posts: 4,699 Rep Power: 12	Good to hear that your experience was not as troublesome as mine My connection is working fine as well and they have put back only 8 days validity into my account but th downtime was 11 days... I will let Ratan keep that much ... may be he can buy himself a cup of coffee... dont worry Ratan you can keep the change aswell My connection is ok and I am getting about 85-90% of the promised speed which is still ok

09-26-08, 07:36 AM	#59
smoothvibes Aditya Join Date: Jul 2008 Location: New Delhi/ London Posts: 4,914 Rep Power: 11	same here but need to reboot this **** after evey 24 hours or so.. i started torrent download before leaving for work at 40kbps transfer rate and when i came back it was at downloading at a great speed of 2kbps (transfer rate). Did power cycle and got the speed back again

09-26-08, 08:26 AM	#60
Admin Join Date: Jan 2006 Location: New Delhi Age: 32 Posts: 4,699 Rep Power: 12	I have not rebooted the modem ever since the tata wimax guy left ... I do get logged out after say 10-12 hours or so not too sure havent kept track and just have to log back in... It would be great if there was some auto login thing My speed doesnt drop and stays above 55KB/sec at all times on torrents... I have about 15 of them running so get the max speed. Upload speed goes above 45KB/sec some times but stays at 35-40 most of the time.