India Broadband Forum

11-06-09, 01:30 PM

I had recently started using tikona,but services of this ISP is pathethic,i don't know if any other user are facing such issues,wifi does't work even if there is proper signal on their router,there is very frequent disconnection which hardly makes any sense to login & logout every now & then.PLS DON'T GO FOR THEIR SERVICES IF UR LOOKING FOR GOOD SERVICES....THIS ISSUE I'M FACING IN Navi-mumbai..i don't know about other part of mumbai...........

11-06-09, 04:37 PM

my sincere advice, pl. don't take tikona. They really harass you. The services are bad, it hardly worked for one or two days, technical team visited, they could not do anything, then super technical team, they call it ATS visited, nothing was done and they visited more than 10 time but could not connect. Finally I have to say NO to them and ask them to disconnect. To my surprise after few days I received a monthly bill which is showing that the services are still continuing and i have to pay some Rs 779./-.

I thought they have to return my Rs 500/- which they took at the time of installation, but this is loot, I have not used their services instead of returning my money they are asking for more.

Shameless people, I don't think they can sustain for long in this business. Their technical team as well as customer services are bad.

Question here is not only money, but you feel cheated also.

11-07-09, 05:07 PM

Dear Sir,
I am stationed in Nalasopara (W). Will I be able to use your Broadband facilities? If so kindly let me know as to what I should do to obtain your services. If the facilities are not available immediately kindly let me know if you have any plans to provide it and if so when.

11-08-09, 03:32 PM

Quote:

Originally Posted by Unregistered

my sincere advice, pl. don't take tikona. They really harass you. The services are bad, it hardly worked for one or two days, technical team visited, they could not do anything, then super technical team, they call it ATS visited, nothing was done and they visited more than 10 time but could not connect. Finally I have to say NO to them and ask them to disconnect. To my surprise after few days I received a monthly bill which is showing that the services are still continuing and i have to pay some Rs 779./-.

I thought they have to return my Rs 500/- which they took at the time of installation, but this is loot, I have not used their services instead of returning my money they are asking for more.

Shameless people, I don't think they can sustain for long in this business. Their technical team as well as customer services are bad.

Question here is not only money, but you feel cheated also.

in my area tikona is working fine. i think its good service which i am getting. whenever i asked for engg visit for any prblem i get good response from their service team. i am using since 2 month and only twice my net was disconnected due to some antenna prblm(they call it as access point) but after 2 days it worked fine. before tikona i was using local net i was not happy with service.
i think tikona is new company in mumbai and their initial phase of working is good.

crashnburn_in · 11-10-09, 04:25 PM

Quote:

Originally Posted by Unregistered

in my area tikona is working fine. i think its good service which i am getting. whenever i asked for engg visit for any prblem i get good response from their service team. i am using since 2 month and only twice my net was disconnected due to some antenna prblm(they call it as access point) but after 2 days it worked fine. before tikona i was using local net i was not happy with service.
i think tikona is new company in mumbai and their initial phase of working is good.

Its funny that you do not even bother to mention what area you are present in. I think you are a Tikona person bullshitting us.

11-14-09, 09:25 PM

Quote:

Originally Posted by crashnburn_in

Its funny that you do not even bother to mention what area you are present in. I think you are a Tikona person bullshitting us.

Kanjurmarg (EAST) Area in 300 meters range of antenna around Ankur Hospital has very good connectivity.

Sonu · 11-15-09, 03:24 AM

So I called them today morning...

The representative told I'll get a Demo by Tuesday.

All things said I called in on Sat. morning I expect the person to come by Monday morning or even Sunday! Hey business is business.

But anyway we'll see how it goes on Tuesday!

Good thing I called from my cell to their toll free number at 10.40am...I was hooked to the representative in less than a minute so that's a plus.

Things I wanna check when their demo comes....

Ping times for gaming. = If this is sky high to hell with their service don't want it. TriBand MTNL offers decent lag free exp. I know it's wireless but still they're advertising it as 4G & gaming is possible in 3G itself so 4G should be a.ok IMO!

Download speed in torrents & FTP sites & youtube speed.

Their tariff plan seems shaky...they seriously need a night unlimited plan ala TriBand i.e they need to offer 2Mbps 10-10 unlimited & in the day with a limit of 2GB speeds of 300 kbps. All this for under 900.

If they need to penetrate the market they need such a plan or I don't know why would anyone let go of TriBand!

I mean I've had issues with TriBand but it's gotten fixed mostly within 2 [working] days maximum. I've had line bust up & what not...the MTNL guys know how to take care of the customer I must say!

But it takes freaking ages to get a representative of MTNL online when u call them. That sucks big time.

Line disconnections during rains are a thing of past...2 years now no problems in monsoon.

Anyway forget TriBand will let y'all know how does it go with Tikona! I kinda fancy this name Tikona sounds like a secret treasure vault lol.

11-06-09, 01:30 PM	#21
Unregistered Guest Posts: n/a	not good service in navi-mumbai I had recently started using tikona,but services of this ISP is pathethic,i don't know if any other user are facing such issues,wifi does't work even if there is proper signal on their router,there is very frequent disconnection which hardly makes any sense to login & logout every now & then.PLS DON'T GO FOR THEIR SERVICES IF UR LOOKING FOR GOOD SERVICES....THIS ISSUE I'M FACING IN Navi-mumbai..i don't know about other part of mumbai...........

11-06-09, 04:37 PM	#22
Unregistered Guest Posts: n/a	Tikona ko kona me rakhna, use mat karna my sincere advice, pl. don't take tikona. They really harass you. The services are bad, it hardly worked for one or two days, technical team visited, they could not do anything, then super technical team, they call it ATS visited, nothing was done and they visited more than 10 time but could not connect. Finally I have to say NO to them and ask them to disconnect. To my surprise after few days I received a monthly bill which is showing that the services are still continuing and i have to pay some Rs 779./-. I thought they have to return my Rs 500/- which they took at the time of installation, but this is loot, I have not used their services instead of returning my money they are asking for more. Shameless people, I don't think they can sustain for long in this business. Their technical team as well as customer services are bad. Question here is not only money, but you feel cheated also.

11-07-09, 05:07 PM	#23
Unregistered SN Sharma Guest Posts: n/a	Tikona Broadband availability Dear Sir, I am stationed in Nalasopara (W). Will I be able to use your Broadband facilities? If so kindly let me know as to what I should do to obtain your services. If the facilities are not available immediately kindly let me know if you have any plans to provide it and if so when.

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11-15-09, 03:24 AM	#27
Sonu Junior Member Join Date: Nov 2009 Location: MumBHAI Posts: 6 Rep Power: 1	So I called them today morning... The representative told I'll get a Demo by Tuesday. All things said I called in on Sat. morning I expect the person to come by Monday morning or even Sunday! Hey business is business. But anyway we'll see how it goes on Tuesday! Good thing I called from my cell to their toll free number at 10.40am...I was hooked to the representative in less than a minute so that's a plus. Things I wanna check when their demo comes.... Ping times for gaming. = If this is sky high to hell with their service don't want it. TriBand MTNL offers decent lag free exp. I know it's wireless but still they're advertising it as 4G & gaming is possible in 3G itself so 4G should be a.ok IMO! Download speed in torrents & FTP sites & youtube speed. Their tariff plan seems shaky...they seriously need a night unlimited plan ala TriBand i.e they need to offer 2Mbps 10-10 unlimited & in the day with a limit of 2GB speeds of 300 kbps. All this for under 900. If they need to penetrate the market they need such a plan or I don't know why would anyone let go of TriBand! I mean I've had issues with TriBand but it's gotten fixed mostly within 2 [working] days maximum. I've had line bust up & what not...the MTNL guys know how to take care of the customer I must say! But it takes freaking ages to get a representative of MTNL online when u call them. That sucks big time. Line disconnections during rains are a thing of past...2 years now no problems in monsoon. Anyway forget TriBand will let y'all know how does it go with Tikona! I kinda fancy this name Tikona sounds like a secret treasure vault lol.