Thread: Tikona Review

Anyone who is living in Mumbai and is using Tikona broadband, can you please give your reviews on the performance, customer service and speed please. Because its a fairly new provider it would be good to get some feedback.

well i m using tikona broadband named wibro, but i m not satisfied with its services. they people took a week in installation (at my home). their some distribution module is called A.P. is just 10 to 15 mtrs away from my pc, but i m not getting their committed speed, and it is disconnecting automatically after sometimes say half an hour to 3-4 hours. i complained them several times but they say that their engg. is on the way for me, but unfortunately he has not reached till my review(complaining from a week). I'LL STICK TO MY EXISTING AIRTEL. tikona is false commitments only. my rating for tikona is zero or one star(i m kind hearted)

Originally Posted by Preeti_20

Anyone who is living in Mumbai and is using Tikona broadband, can you please give your reviews on the performance, customer service and speed please. Because its a fairly new provider it would be good to get some feedback.

who will take that Risk ?

I bought Tikona Wi-Bro connection around 2 weeks ago.
so far its working fine. No issues.
They are offering their service at a very competitive price range.
My earlier broadband service provider used to charge me at least 3 times more !!!

is connection stable and gives speeds as mentioned on plans ?

what speed you get at day time and night time ?

Surfing speed is alrite.
I am using 2 MBPS connection.

I downloaded Itunes from Apple.com
I got a speed of around 60-70 KB/s.

Then I downloaded IE 8 from Microsoft website.
Average speed was 150 KB/s. Occasionally it even went upto 200 KB/sec.

As u must be knowing, the download speed as such depends on many factors like how much work load server is having, line speed at server's end, server's location, network congestion and so on.

I have always observed very high downloading speed with Microsoft.com
It is a very good site for testing ur broadband connection's performance.

The speed of net is OK. I am using Circuit breaker plan. They do lot of cheating in billing. They count more upload and duration than we usually use.

can any one give its true speed for 2Mbps plan holders from speedtest.net with(no app using net another than website tab ) and its quality of router , service and customer care (if needed) ? my friend living in Pune wants to take connection from tikona available in thier area. so i needed ur help to make him choose right. He is willing Unlimted 1249Rs plan . And it is possible to use on 2 PCs / (1 PC +1 Laptop) by using our another router with wifi like Netgear / Belkin.... connected to router from them... ? Has anyone tried ? please post reply

I have the same question as 'andy_robinson' but i already own a netgear G router....do they provide an N router and can i use my present one as an access point as my house is pretty big and one N router is not sufficient...

THX in adv..

I am using tikona for over 3 months now. The speed is constantly 2MBPS even from speedtest.net
Tikona has their own speedtest site speedtest.tikona.in which also gives good result. The only check is that You should have a tikona access point on your building or a nearby building for good signal. Ensure that all the lights on the modem are constant GREEN. especially the aerial and thumbs up LEDs.

Amit

Originally Posted by andy_robinson

can any one give its true speed for 2Mbps plan holders from speedtest.net with(no app using net another than website tab ) and its quality of router , service and customer care (if needed) ? my friend living in Pune wants to take connection from tikona available in thier area. so i needed ur help to make him choose right. He is willing Unlimted 1249Rs plan . And it is possible to use on 2 PCs / (1 PC +1 Laptop) by using our another router with wifi like Netgear / Belkin.... connected to router from them... ? Has anyone tried ? please post reply

Can any one tell me tikona provide sevices in virar (west)

My suggestion Pls dont go for their services....it's sucks if ur avid net user.

The Service is very Bad in Thane Region. I have taken this provider after doing some research on the Internet but I m fully frustrated with their Customer Support. Their Sales guy will tell you he is coming and make you wait for hours without even giving a call and if you call him he will switch off his cell. I am talking of Mr Nayak ( Sales Guy in Thane Region). Also in most region they dont have Access Point in Thane due to which the Wireless Service is not possible. This they will not tell you in advance before installin the connection. The Signal Strength needs to be atleast 30% for Wireless to work

I had taken service on trial basis for a week.
The service is so repellent that I decided to cancel the very next day.

I was told by sales person that if I cancel within trial period I will not be charged of anything.
But its more than a month now and I have not received there response.
Inspite of frequent calls they are not willing to pickup there useless modem from my home.
Also I got a bill to pay for a day use.

Guys do not get into their bullshit service.

Take care. If you have spare money and if you are looking for someone to screwup.. Tikona is the one for you.

So I called them today morning...

The representative told I'll get a Demo by Tuesday.

All things said I called in on Sat. morning I expect the person to come by Monday morning or even Sunday! Hey business is business.

But anyway we'll see how it goes on Tuesday!

Good thing I called from my cell to their toll free number at 10.40am...I was hooked to the representative in less than a minute so that's a plus.

Things I wanna check when their demo comes....

Ping times for gaming. = If this is sky high to hell with their service don't want it. TriBand MTNL offers decent lag free exp. I know it's wireless but still they're advertising it as 4G & gaming is possible in 3G itself so 4G should be a.ok IMO!

Download speed in torrents & FTP sites & youtube speed.

Their tariff plan seems shaky...they seriously need a night unlimited plan ala TriBand i.e they need to offer 2Mbps 10-10 unlimited & in the day with a limit of 2GB speeds of 300 kbps. All this for under 900.

If they need to penetrate the market they need such a plan or I don't know why would anyone let go of TriBand!

I mean I've had issues with TriBand but it's gotten fixed mostly within 2 [working] days maximum. I've had line bust up & what not...the MTNL guys know how to take care of the customer I must say!

But it takes freaking ages to get a representative of MTNL online when u call them. That sucks big time.

Line disconnections during rains are a thing of past...2 years now no problems in monsoon.

Anyway forget TriBand will let y'all know how does it go with Tikona! I kinda fancy this name Tikona sounds like a secret treasure vault lol.

Cyas
Samir.

They just covered our Building today and have dropped brochures in everyone's house.

Plans are not at all exciting and I see people experience is not encouraging here. Also, I have BSNL at my place so I don't need it :P

I have also had a very bad experience with Tikona Customer Support. I called them thrice to schedule an appointment for a live demo and till date nobody has turned up. On top of that, one of their sales guy came to my house randomly as they have installed the access point in the building opposite to mine and told me that they cant offer demo and the guys in the call center are lying. There is no communication with people on the ground and the ones sitting in call center. I guess their marketing guys need to take a serious look at their strategy because it sucks big time..I hope they are listening.

Hey, I am using Tikona from around 3 months I have the UL1249 Plan that is 600 Kbps which is unlimited But see the speed i am getting
The speed is here ww w. speed test. net / result / 6 33224935.png Please remove the spaces

Originally Posted by Unregistered

So I called them today morning...


Ping times for gaming. = If this is sky high to hell with their service don't want it. TriBand MTNL offers decent lag free exp. I know it's wireless but still they're advertising it as 4G & gaming is possible in 3G itself so 4G should be a.ok IMO!

Any wireless provider will show increased ping rates. Even if you use a wifi router on your cable / wireline connection at home, you'll see increased ping, as well as frequent disconnections... A gamer never goes wireless.

Hi

I have emailed Tikona and there was no response from them. Can you tell me about its availability at Dahisar West. I was interested in 499 plan, which gives unlimited option. However, I want to confirm that is the download unlimited in that particlar option?

I live near Dahisar Bridge. I see tikona Wi-bro on 2 bars on my PC through my wi-fi card. Make of it what you will..

Hi

Was surfing net to get reviews of Tikona, came acrossa review where it is said

I was looking for a way to make my Tikona WiBro accessible on both my PC as well as my Laptop. As it happens, Tikona normally offers you a router/modem which will be connected to your PC via the usual Cat5 cable.
This router in itself is a wireless one, meaning you don't have any hassles of
wiring etc.

But if you need to use this on a laptop, they ask you to go for a add-on

TIKONA WI-BRO @ll_HOME/OFFICE SOLUTION (Add-On Pack)
Item Rs.
One Time Installation Charges - 300
Usage Charges/Month - 50

I didn't want to do that since I already had a Netgear router.
When I called up their technical support, they said that it is
"Impossible to use Netgear etc" and the only solution was to go for their
Home/Office Solution Pack.

As it turns out, they like every other ISP in India (Airtel,Tata,Sify)
do not like to support any router other than their own, due to whatever reasons.

is this true?

I, for one, don't know how they function.

If they use a simple MAC binding to allow only the PC to function from their modem, there seems to be no reason why a simple MAC clone on the wifi router won't allow you to use the internet for multiple clients.

Reliance Wi Max started off saying you can only use a single PC at a time. But that was only coz of they logged their internet sessions to the MAC of the ethernet port of the PC used to log in.


Anyone using tikona wi-bro care to test it out for us, please?

Im using tikona Wi-bro since last one month & not really happy with the network coverage. except the day of demo i never ever found sound network range in my house, if have to get connected then has to go to a specific corner of window,even some time for whole day no coverage of network. tried to contact representative never bother to come back to attend complaints,nor got any satisfactory explaination of the problem. if this is the way to satisfy customer then god knows how long tikona will servive in market.

I took their 600kbps unlimited connection and they installed their equipment on my terrace. BIG MISTAKE.

My issues
------------
1. I am on the floor directly below the terrace and i hardly get a signal. How is it supposed to work if i am on the ground floor??

2. I got an actual download speed of around 60 for a few minutes before the connection drops.

3. Their dialer software is annoying to no end. The damn thing doesn't work well even after they "updated" it with the latest version.

4. It doesn't work with my Apple Macbook. The lady repeatedly told me to click on "Control panel" even after i told her its not windows. I atleast expect customer support staff to know what an OS is even if they cant solve problems.

5. They lie. They promised to solve all my problems but a week later, all their staff disappeared. Their mobile phone numbers no longer exist. All the customer service people say is "My engineer will visit you tomorrow". Tomorrow never comes.

6. Their toll free number is almost useless and some of their staff know only Hindi. Now i'm from chennai and my hindi's not so bad. But this is not acceptable. Customer support staff need to know atleast some broken english.

After a LONG wait of nearly a month (with 5 or 6 days of usage due to problems), i called them up and asked them to disconnect my connection. Nobody has turned up so far. So i disconnected the power supply to the equipment on the terrace. Power was being drawn from my flat. Looks like they really don't care for anything at all.

Note: I'm not a newbie to ISP and router setups. I am currently running on my BSNL connection with a Broadband wifi router that i've setup. I know how these things work.

Good luck to all those trying Tikona.

these people are delibretely cheating their customers