India Broadband Forum

GDCS

Hello

Let us share Tikona Wi Bro experience in this thread


I recently shifted from Tata wimax to Tikona Wi bro and am getting good speed

Am using 600kbps unlimited at 799rs

nishant_nms

I have also subscribed in the same plan... I am from pune... I am getting speeds less that 250kbps... BAD ISP

dennie

I took their 600kbps unlimited connection and they installed their equipment on my terrace. BIG MISTAKE.

My issues
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1. I am on the floor directly below the terrace and i hardly get a signal. How is it supposed to work if i am on the ground floor??

2. I got an actual download speed of around 60 for a few minutes before the connection drops.

3. Their dialer software is annoying to no end. The damn thing doesn't work well even after they "updated" it with the latest version.

4. It doesn't work with my Apple Macbook. The lady repeatedly told me to click on "Control panel" even after i told her its not windows. I atleast expect customer support staff to know what an OS is even if they cant solve problems.

5. They lie. They promised to solve all my problems but a week later, all their staff disappeared. Their mobile phone numbers no longer exist. All the customer service people say is "My engineer will visit you tomorrow". Tomorrow never comes.

6. Their toll free number is almost useless and some of their staff know only Hindi. Now i'm from chennai and my hindi's not so bad. But this is not acceptable. Customer support staff need to know atleast some broken english.

After a LONG wait of nearly a month (with 5 or 6 days of usage due to problems), i called them up and asked them to disconnect my connection. Nobody has turned up so far. So i disconnected the power supply to the equipment on the terrace. Power was being drawn from my flat. Looks like they really don't care for anything at all.

Note: I'm not a newbie to ISP and router setups. I am currently running on my BSNL connection with a Broadband wifi router that i've setup. I know how these things work.

Good luck to all those trying Tikona.