Thread: tikona wibro; the worst service & useless customer care

Very poor connectivity, high attitude customer care, no speed.... Full loss for money!

I had several communications with tikona & always i had to make calls. The customer care never honors the promise.
Worst customer care!

thank god i read this
i was thinking of buying a one but now i wont go for it

Hello,
I have used tikona for about 4 months. Trust me, im now regretting for that. It's the worst service i've ever seen. The BSNL department ispite of being a govt one, serves better than them. Apart from that, they ask you to pay them cheques by dropping at the atm cheque drop boxes. And when you do that, the next month in your bank statement you get the amount deducted and transferred to tikona, but the company claims that they havent recieved the cheques. For which they ask you to submit the bank account statement asking you the proof of the transaction.
"Now are you a customer or a As**ole??" this is what comes into my mind. I've paid the amount and now they ask me to prove myself that i've done it to the right person. After a month they call me and tell that they have updated my bill. This is the thing that happened with me. I made a request for disconnecting their service, for which they acted after a month charging me with the bill of an additional month of usage. Its a pain in the A** with these people.
Since then i've been using Beam. I don know if it's there in your local area. But its the killer plan among all the present ISP plans. I've been using it since 5 months, not a single call to the customer care since then. Worth spending 1000 bucks for a 10 MBPS connection. That is what i recommend for the people using tikona presently. Thanks for your patience to read this. I'l be a happy person if someone atleast reads and bothers about this.

Originally Posted by ashuakr

Very poor connectivity, high attitude customer care, no speed.... Full loss for money!

I had several communications with tikona & always i had to make calls. The customer care never honors the promise.
Worst customer care!

eam ,

This is regarding an error in my name in the Billing details .

• From the first bill , I have been reporting this problem .
• You have erroneously spelt my name as Aman Bhat . For the nth time I would like to get it to your notice that the name is ‘ Vaman ‘
• On every occasion I have been assured that this would be corrected and would reflect in the next bill . However nothing as such has happened .
• Please be formed that , this is causing a financial loss . Due to the wrong name entered I have been denied by employer the reimbursement of the expenses incurred .
• Furthermore I have been approached by Airtel , who are providing me a better tariff plan .
• I believe I have provided you enough opportunity to rectify the error , however you seem to be not correcting it at all and I no more have any patience .
• Apart from calling the customer and pushing them to pay the bill prior to the due date and sending system generated mails there has been no kind of communication from your end .
• The blogs on different forums have been shouting about the inhuman treatment and pathetic customer experience from your company . All these while I was skeptic about these comments , however now I regret for taking them seriously .

You guys have left me with no options apart from looking for alternate service providers .