Thread: Does atleast any ONE employee work in tikona ? WORSTT ever expericence in pune !!!

hi,

i took time to write this thread reason being, i want to aware ppl in pune how worst tikona service is.

I was using tikona for about 5 months now, bearing all the **** like low speed, constant disconnections etc, was still running on it as i dont have airtel connection in my area i live.

My internet gone down on 13th sep 2011, i raised a request to CC same day, he promiced me that tech will visit me same day and will resolve the issue.. 3 days passed, NO ONE called/visited. I called CC again, as usual he promices same thing but with assurance. 3 more days pass.. i been calling them every single day. (6 days so far). i sent an email to nodal officer maharastra. i get a reply with same news "our tech will call u as soon as possible." 10 days passed. i already called CC 13 times, raised email request 3 times. NOTHING HAS BEEN DONE SO FAR !!!!

i asked them to cancel my connection and sed i wont give one single rupee.. No responce so far. Its already been 15 days i dont have internet.

This is the worst internet provider i ever seen. Dont even try to take it. !!!

Wilson P

We are grateful that your service request was brought to our attention and we appreciate your perseverance in settling this matter.In order to assist you better, we request you to provide the following information:
1. User id:-
2. Registered contact number:- Please feel free to contact us on 1-800 209 4276 to provide us any feedback regarding our service. Our Customer Care associate will be glad to assist you

Email Us :-- tikona.services@gmail.com

thank you for the reply -
PFB my tikona connection details...

User name : 1103360211
registered mob no: 9665304947

Hi

Thank you for taking out time to mail us the details, We regret the inconvenience caused, we will try to get the issues resolved as soon as possible.


Regards
Tikona Services.

Originally Posted by tikona.services

Hi

Thank you for taking out time to mail us the details, We regret the inconvenience caused, we will try to get the issues resolved as soon as possible.


Regards
Tikona Services.

"Rata Rataya Jabab Rattu Tota(parrot) jaisa"

Hi,



Sending the request number to the deaf ears yet again. This is seriously the worst service i have ever seen.



Also to mention Mr. Maruti - +919167979849, who is designated engineer to work in Aundh pune area had called me and promised to fix the internet conenction but fail to visit even after 4 complete days. Although i been calling him every day. Im not sure if ANY engineer works as designated in tikona. Good luck with these worthless hiring !!!



Name: Wilson Palkuri

Account number 1103360211

Request raised via phone - 1-1984282327

Thanks,
Wilson

Hi Mr.Wilson

Thank you for your mail,We have noted the details and the issue has been forwarded to the concerned department and would try to resolve this in 24- 48 business hours.

Regards
Tikona Services

Do you even realise what you talking about ? 24-48 hours ? It is been 45 damn days... I will go till the end with this... Will do every possible effort to shut down the most #$!$!'d up internet service provider.

You will continue to get such mails (sometimes automated). I have somehow never trusted these private operators.

BSNL is full of babus and useless people. But by far, their service promised what they state. Their main problems are:

- unauthorized diggings damaging their underground cables
- unresponsive customer care (unless you know someone, etc. etc.)
- untrained persons

On the last point, the technicians simply do not understand PPPoE. On a few occassions, when I had problems at home, the technician would insist on changing my PPPoE configuration to Bridge. He would say that my config is problem before being proven false over and over again.

We are grateful that your service request was brought to our attention and we appreciate your perseverance in settling this matter. Our Technical team has gone through the details and as per there update according to the TT:- 1-2024264236 engg visisted at your place and speed issue is resolved, we have check the session there is usage of 780 MB in two days, hence there is no speed issue accourding to team.Please feel free to contact us on 1-800 209 4276 to provide us any f eedback regarding our service our Customer Care associate will be glad to assist you.

Regards
Tikona Services

Originally Posted by hiall2185

thank you for the reply -
PFB my tikona connection details...

User name : 1103360211
registered mob no: 9665304947

Hi..


I am agree with all the complaints against TIKONA. I m using Tikona for nearly 6 months and I am not happy with my broadband speed, but plan charges are less that is why I am still using TIKONA. There are some problem with speed but I think this Tikona has more problem then other service provider. I called Toll free number 1-800-209-4276 to raised complaint, I came across one new options from Tikona i.e press 1 for technical support (I was accepting that this will not work) I followed the instruction to my surprise call was connected to Engineer, issue was resolved as there was some alignment issue, I was changing the position of CPE and the technical guy was guiding me that this is proper position as the device was catching maximum speed. Till know Net is working fine, hope this will continue. I am thankful for your assistance

Originally Posted by hiall2185

Do you even realise what you talking about ? 24-48 hours ? It is been 45 damn days... I will go till the end with this... Will do every possible effort to shut down the most #$!$!'d up internet service provider.

TRue yaar

these guys wont even bother to send service engg to our home or not even respond to us properly. But, one thing they do perfectly is collecting the bill. Even if u delay once they will call you 10-15 times a day. Even after u disconnect and stop using it they will keep generating bills for as long as they wish.

Tikona rocks and it will keep sucking our blo0od. The only solution to this is "EVERYONE SHOULD STOP USING THIS SERVICE' we are paying our hard-earned money and not some white papers or xerox copies. if we are paying so much money, why should we compromise for anything?

There is not even a single satisfied customer in every place they said they provide service. You cant trust and use them. especially for online payments. donno when it will get disconnected. one of my friend once while paying money, this got disconnected and he lost all the money. so if something is not worth our money why should we tolerate?

WAKE UP GUYS

Say "NO" to tikona, the best sucking service.

New users: plz dont buy the torture. if u still want to give a try, then it is up to U.

All the best and God Bless all

TRue yaar

these guys wont even bother to send service engg to our home or not even respond to us properly. But, one thing they do perfectly is collecting the bill. Even if u delay once they will call you 10-15 times a day. Even after u disconnect and stop using it they will keep generating bills for as long as they wish.

Tikona rocks and it will keep sucking our blo0od. The only solution to this is "EVERYONE SHOULD STOP USING THIS SERVICE' we are paying our hard-earned money and not some white papers or xerox copies. if we are paying so much money, why should we compromise for anything?

There is not even a single satisfied customer in every place they said they provide service. You cant trust and use them. especially for online payments. donno when it will get disconnected. one of my friend once while paying money, this got disconnected and he lost all the money. so if something is not worth our money why should we tolerate?

WAKE UP GUYS

Say "NO" to tikona, the best sucking service.

New users: plz dont buy the torture. if u still want to give a try, then it is up to U.

All the best and God Bless all