Thread: Tikona Broadband Sucks! Do Not Buy

This is another complaint that I am putting up in the last couple of months. I have been facing connection issues with Tikona broadband every night. I get 'no network access'. If it does get connected by chance, the speed is as low that I cannot surf the web also. This has been happening since the past 3-4 nights. I called the night before but was on hold for almost 20 minutes and then hung up since could not speak to customer care. Yesterday, I spoke to customer care executive and registered a complaint with Mr. Sujay, number mentioned below. He tracked my MAC Address and agreed that the problem was with their modem receiving signal. There was supposed to be an engineer visit today morning. I got no call, and there was no visit. I called Tikona again and they said engineer will come in the evening and replace the modem. I did not get any call again. I called the 3rd time and the Mr. Sanjay from customer care said that engineer cannot come today, and will only come tomorrow.

I have a lot of important work pending which I already wasted the last few days on. Today again there is no internet connection. I am mentioning here, straight forward, that I WILL NOT PAY MY BILL FOR THE MONTH OF SEPTEMBER-OCTOBER until I am given a waiver for the days that my net has not been working. These days will be counted from Saturday, 24th September till my net does not start working. It has already been 4 days now.

I will not suggest anyone to go for Tikona Broadband. Every ISP has problems I have seen, but Tikona has the highest in number.

Name: Praneet Tulshyan
User ID: 1102082567
Complaint No.: 1-1967700661
Mobile: 9029404390

I wish I would have read this before purchasing a plan from Tikona.
I enquired for the plan, and next day I got 10 different calls from 10 vendors for installation and I really got impressed for quick responses.
I took the plan from Jitender 8860518090, 9671601414. He assured me that the connection will be done on next day. He forwarded my application and I got the ID. However, my mobile number was entered incorrectly, so I asked Jitender to change it, in the mean time I replied to customer care to change it.
Twist in the Story: Once the money was paid, neither Jitender nor customer care reverted!
I escalated the call to Head of Customer care, Mr Sunil Nair, but to my surprise he didn't even bothered to look into the issue.
And Jitender stopped picking up my call.
After calling helpline I got to know they are also good for nothing.
So I am still waiting for God to help me in installing the Broadband.

"Fraudband" is the name suits to Tikona.

Originally Posted by marty

I wish I would have read this before purchasing a plan from Tikona.
I enquired for the plan, and next day I got 10 different calls from 10 vendors for installation and I really got impressed for quick responses.
I took the plan from Jitender 8860518090, 9671601414. He assured me that the connection will be done on next day. He forwarded my application and I got the ID. However, my mobile number was entered incorrectly, so I asked Jitender to change it, in the mean time I replied to customer care to change it.
Twist in the Story: Once the money was paid, neither Jitender nor customer care reverted!
I escalated the call to Head of Customer care, Mr Sunil Nair, but to my surprise he didn't even bothered to look into the issue.
And Jitender stopped picking up my call.
After calling helpline I got to know they are also good for nothing.
So I am still waiting for God to help me in installing the Broadband.

"Fraudband" is the name suits to Tikona.

Writing the customer care an email is the last option you have. In my case now they don't even respond by mail also. Its been over 2 months since I gave a request for relocation and about a month since I disconnected Tikona service. Still once in 3 days a new executive will call and ask me to pay the bill, completely unaware of the issues and mails that have been upto. There executives have already collected modem from my address but still once in a while ill get a call that they want to come and collect the modem. They generated an extra bill after disconnection request was given and accepted (before billing date). Now I have shifted to bangalore and they can hardly do anything. Their product is good no doubt, speed and connection wise, but their service is pathetic.