Thread: Tikona Complaints- worst..never take their internet

I had to stop the Tikona internet service because of their pathetic customer care support and service unavailability. ( Even if their net is not available, they will charge you for the entire month..also, their customer care people will listen to you but will not take any action...veryyyyyyy horrible service..I have experienced it guys..).

Finally , I disconnected the internet.

Worst thing is, they kept on sending me bills even after disconnection.

Every month they send bill with additional fine . Their customer care people even call and ask for the payment. When I told them that I have already disconnected the internet, why should I pay , they tell me that my line is still not terminated from their side. I asked them to terminate it, but no use.

They don't reply to mails. But I have a proof now (the mails that I have sent to them).

So, if you are facing the same problem, send mails to them so that you have legal proof.

"We are grateful that your service request was brought to our attention and we appreciate your perseverance in settling this matter.In order to assist you better, we request you to provide the following information:
1. User id:-
2. Registered contact number:-
Please feel free to contact us on 1-800 209 4276 to provide us any feedback regarding our service. Our Customer Care associate will be glad to assist you

Email Us :-- tikona.services@gmail.com


Regards
Tikona Services"

Originally Posted by tikona.services

"We are grateful that your service request was brought to our attention and we appreciate your perseverance in settling this matter.In order to assist you better, we request you to provide the following information:
1. User id:-
2. Registered contact number:-
Please feel free to contact us on 1-800 209 4276 to provide us any feedback regarding our service. Our Customer Care associate will be glad to assist you

Email Us :-- tikona.services@gmail.com


Regards
Tikona Services"

TIKONA IS BIG JOKER..

I called on the 1-800 209 4276 at least 4 times..

I mailed their nodal officers thrice..

And now they are "pretending" to help on this forum.. GUys, Beware.. trust me and other people who used their service.. you are inviting headache.. You will loose your hard earned money.... These guys are fooling people.

I switched to MTNL triband.. and I have no damn single complaint since last 3 months.. It's perfect.

Originally Posted by closeguy2011

I had to stop the Tikona internet service because of their pathetic customer care support and service unavailability. ( Even if their net is not available, they will charge you for the entire month..also, their customer care people will listen to you but will not take any action...veryyyyyyy horrible service..I have experienced it guys..).

Finally , I disconnected the internet.

Worst thing is, they kept on sending me bills even after disconnection.

Every month they send bill with additional fine . Their customer care people even call and ask for the payment. When I told them that I have already disconnected the internet, why should I pay , they tell me that my line is still not terminated from their side. I asked them to terminate it, but no use.

They don't reply to mails. But I have a proof now (the mails that I have sent to them).

So, if you are facing the same problem, send mails to them so that you have legal proof.

same here is the situation, TIKONA People will entertain you till your installation after that no one will listen to your complaints. choose anything but never TIKONA
:- Satish (User: 1104794300)

Hi

We are grateful that your service request was brought to our attention and we appreciate your perseverance in settling this matter.In order to assist you better, we request you to provide the following information:
1. User id:-
2. Registered contact number:-
Please feel free to contact us on 1-800 209 4276 to provide us any feedback regarding our service. Our Customer Care associate will be glad to assist you


Email Us :-- tikona.services@gmail.com


Regards
Tikona Services

Originally Posted by abhi.sri23

same here is the situation, TIKONA People will entertain you till your installation after that no one will listen to your complaints. choose anything but never TIKONA
:- Satish (User: 1104794300)

thanks for reply and thanks to India Broadband Forum

at least someone has replied.
the problem of device installed on top of my house has been resolved by tikona engineer on 13 dec 2011.
For the whole day it works fine but from the evening of 13 dec 2011 after 7:00pm a symbol of limited connectivity again started and till 00:00 hrs it doesn't works. from 16 nov 2011 i am facing the same problem that connectivity goes to "o" from evening to whole night and again started working for whole day, this is the daily schedule of Tikona network. I called so many times to tikona customer care but still suffering from limited connectivity during evening and night.

below is the details of my connection:
name: Satish
user: 1104794300
reg. ph:9015575897

may be writing here will be able to resolve my problems

Hi

Thank you for your mail,We have noted the details and the issue has been forwarded to the concerned department and would try to resolve this in 24- 48 business hours.


Regards
Tikona Services

Originally Posted by abhi.sri23

thanks for reply and thanks to India Broadband Forum

at least someone has replied.
the problem of device installed on top of my house has been resolved by tikona engineer on 13 dec 2011.
For the whole day it works fine but from the evening of 13 dec 2011 after 7:00pm a symbol of limited connectivity again started and till 00:00 hrs it doesn't works. from 16 nov 2011 i am facing the same problem that connectivity goes to "o" from evening to whole night and again started working for whole day, this is the daily schedule of Tikona network. I called so many times to tikona customer care but still suffering from limited connectivity during evening and night.

below is the details of my connection:
name: Satish
user: 1104794300
reg. ph:9015575897

may be writing here will be able to resolve my problems