Thread: Tikona broadband internet connection -

My ID is 1102200887 , I have been requesting to discontinue service from 20th oct. Everytime I call customer care I get new service number and they ask me to drop a mail, for which I get no reply
(when I give reference of this ID to customer care executive they say we DID not get email)

I have told customer care executive 100's of time that I am moving out of city , please send someone to collect device. When I proposed that I will personally submit it he replied we don't have office in PUNE so you cannot submit it personal y .

Everytime customer care executive says 48 hours your request will be honour.

I am tired of calling customer care and moving out of city after 2 days. Hopes that this post will help me.

I have been using tikona service for more than 1 years without any problem, not sure why they are giving me BIG PAIN at the END.

Last request ID is
1-2012642508 (which says I have requested discontinue request on 7-nov where are I started request on 22nd )

In this world of competition, unnecessarily giving pain to customer (happy ones) is not a good thing.

We are grateful that your service request was brought to our attention and we appreciate your perseverance in settling this matter.In order to assist you better, we request you to provide the following information:
1. User id:-
2. Registered contact number:-
Please feel free to contact us on 1-800 209 4276 to provide us any feedback regarding our service. Our Customer Care associate will be glad to assist you

Email Us :-- tikona.services@gmail.com


Regards
Tikona Services

Originally Posted by pgothi

My ID is 1102200887 , I have been requesting to discontinue service from 20th oct. Everytime I call customer care I get new service number and they ask me to drop a mail, for which I get no reply
(when I give reference of this ID to customer care executive they say we DID not get email)

I have told customer care executive 100's of time that I am moving out of city , please send someone to collect device. When I proposed that I will personally submit it he replied we don't have office in PUNE so you cannot submit it personal y .

Everytime customer care executive says 48 hours your request will be honour.

I am tired of calling customer care and moving out of city after 2 days. Hopes that this post will help me.

I have been using tikona service for more than 1 years without any problem, not sure why they are giving me BIG PAIN at the END.

Last request ID is
1-2012642508 (which says I have requested discontinue request on 7-nov where are I started request on 22nd )

In this world of competition, unnecessarily giving pain to customer (happy ones) is not a good thing.

Details:

Registered mobile no 9960298331
Requested id given by customer care executive.
1-2012642508

USER NAME: Service ID 1102200887
Customer Account Number 113512388
Billing Account Number 113483739


Regards,
Prashant

Hi

Thank you for your mail,We have noted the details and the issue has been forwarded to the concerned department and would try to resolve this in 24- 48 business hours.


Regards
Tikona Services

Originally Posted by pgothi

Details:

Registered mobile no 9960298331
Requested id given by customer care executive.
1-2012642508

USER NAME: Service ID 1102200887
Customer Account Number 113512388
Billing Account Number 113483739


Regards,
Prashant

We are grateful that your service request was brought to our attention and we appreciate your perseverance in settling this matter. Our Billing team has gone through the details and as per there update account is terminated you will be receiving one final bill with prorata charge, kindly pay the bill to settle the account
Please feel free to contact us on 1-800 209 4276 to provide us any feedback regarding our service our Customer Care associate will be glad to assist you."


Regards
Tikona Services

Originally Posted by pgothi

Details:

Registered mobile no 9960298331
Requested id given by customer care executive.
1-2012642508

USER NAME: Service ID 1102200887
Customer Account Number 113512388
Billing Account Number 113483739


Regards,
Prashant

I have paid the last bill

Amount 685.7

Note I am not using connection for more than 1 month now, Bill is getting generated, I gave up calling customer care care.
Not a single reply to my 3 mail requests to discontinue service.

I have moved from PUNE, I hope this reply will take care of thing.