Thread: Poor customer service department

Hi,

I am using Tikona broadband since 3 months and now experiencing their pathetic customer service.

I have opted for Rs. 449 plan, so my billing should be Rs. 449 + 10.3% service tax, which comes to Rs. 495.25 and I was getting Rs. 25 as E-bill discount, so the bill should be Rs. 470.25.

Instead of Rs. 470 i have received bill of Rs. 501.54 where they have included taxes as Rs. 88.76 (Shown two different service tax figures Rs. 45.09 and Rs. 43.67). When i received the bill i immediately contacted their customer care department and they called me for the issue after 6-7 days and admitted their mistake as well.

So I asked him to send me a mail reflecting my actual amount payable but he mailed me for Rs. 501 and closed the complaint without my concern. after that i have written several mails to them indicating same problem but no one is contacting back, but as I have not paid the bill for the month as they are unable to resolve the issue their recovery department is calling me twice in a day and they are also unable to solve the issue.

Please guide me what should I do for their pathetic customer services and sort out the issue. I am bored of repeating the same issue to their many executives.

Regards,

Apurva Shah

I got his refund cheque but claims that it is wrong.
Resolution: Convinced customer that the refund provided to him is correct and explained him the complete procedure.
Thanks. Thanks a lot. I appreciate your Service.

Originally Posted by shahav

Hi,

I am using Tikona broadband since 3 months and now experiencing their pathetic customer service.

I have opted for Rs. 449 plan, so my billing should be Rs. 449 + 10.3% service tax, which comes to Rs. 495.25 and I was getting Rs. 25 as E-bill discount, so the bill should be Rs. 470.25.

Instead of Rs. 470 i have received bill of Rs. 501.54 where they have included taxes as Rs. 88.76 (Shown two different service tax figures Rs. 45.09 and Rs. 43.67). When i received the bill i immediately contacted their customer care department and they called me for the issue after 6-7 days and admitted their mistake as well.

So I asked him to send me a mail reflecting my actual amount payable but he mailed me for Rs. 501 and closed the complaint without my concern. after that i have written several mails to them indicating same problem but no one is contacting back, but as I have not paid the bill for the month as they are unable to resolve the issue their recovery department is calling me twice in a day and they are also unable to solve the issue.

Please guide me what should I do for their pathetic customer services and sort out the issue. I am bored of repeating the same issue to their many executives.

Regards,

Apurva Shah