Thread: unsatisfied reply on TIKONA complaint

Hello…
I would like to draw your kind attention towards my problems while using the TIKONA BROADBAND.
My proble is that no one from TIKONA is satisfactory responding to resolve my problem.
I didn't completed 1 month from Installation if TIKONA BROADBAND and continuously facing very slow speed/ no connectivity kind of problem.
So many times I called to Tikona customer care and each time they say someone will definitely come today to resolve my problems but the result is that from 7 Dec2011 to 12 Dec 2011 I am regularly calling to customer support but no one came to me to resolve the problems. On 11 Dec 2011 I received the call from TIKONA and the person from tikona said “we will surely visit today to resolve the problem” but till now nobody came to me. Each time whenever I called to 18002094276 they are saying that “we have put your complaint on high priority, and will sort out by today”. I don't know many days it will take TIKONA to complete "1 Day". If this is the way of attending your high priority complaints, then I am unable to imagine what you people are doing with your normal complaints. From 8 dec 2011 I am accessing “0” internet connection.
Kindly tell me whether you (TIKONA) people are interested in resolving my problem or I will get TIKONA disconnected.

Totally unsatisfied customer:-
Satish
User: 1104794300

Originally Posted by abhi.sri23

Hello…
I would like to draw your kind attention towards my problems while using the TIKONA BROADBAND.

Hi Satish, Which plan you have subscribed from Tikona?

.....549
plan gives me a speed of 2mbps upto 6GB but still I did not uses 4GB.

Hi


Thank you for your mail,We have noted the details and the issue has been forwarded to the concerned department and would try to resolve this in 24- 48 business hours.


Regards
Tikona Services

Originally Posted by abhi.sri23

Hello…
I would like to draw your kind attention towards my problems while using the TIKONA BROADBAND.
My proble is that no one from TIKONA is satisfactory responding to resolve my problem.
I didn't completed 1 month from Installation if TIKONA BROADBAND and continuously facing very slow speed/ no connectivity kind of problem.
So many times I called to Tikona customer care and each time they say someone will definitely come today to resolve my problems but the result is that from 7 Dec2011 to 12 Dec 2011 I am regularly calling to customer support but no one came to me to resolve the problems. On 11 Dec 2011 I received the call from TIKONA and the person from tikona said “we will surely visit today to resolve the problem” but till now nobody came to me. Each time whenever I called to 18002094276 they are saying that “we have put your complaint on high priority, and will sort out by today”. I don't know many days it will take TIKONA to complete "1 Day". If this is the way of attending your high priority complaints, then I am unable to imagine what you people are doing with your normal complaints. From 8 dec 2011 I am accessing “0” internet connection.
Kindly tell me whether you (TIKONA) people are interested in resolving my problem or I will get TIKONA disconnected.

Totally unsatisfied customer:-
Satish
User: 1104794300

Hi,

I was able to use the WIFI services with his own router but suddenly was unable to do so. When checked with the technical team he was told that WIFI is chargeable. Customer was irate as said that its his own router then why shud he pay the charges. Also he infm that the sales exec had given him commitment that the wifi will not be charged.

Resolution: Nilesh has tried to take the technical team online but was unable to do so. Hence, he had escalated the matter to them. Also kept proper follow-up & called the cust back as promised to him. Customer is now able to login through his own Router.

Thanks. Thanks a lot. I really appreciate it.

Originally Posted by abhi.sri23

Hello…
I would like to draw your kind attention towards my problems while using the TIKONA BROADBAND.
My proble is that no one from TIKONA is satisfactory responding to resolve my problem.
I didn't completed 1 month from Installation if TIKONA BROADBAND and continuously facing very slow speed/ no connectivity kind of problem.
So many times I called to Tikona customer care and each time they say someone will definitely come today to resolve my problems but the result is that from 7 Dec2011 to 12 Dec 2011 I am regularly calling to customer support but no one came to me to resolve the problems. On 11 Dec 2011 I received the call from TIKONA and the person from tikona said “we will surely visit today to resolve the problem” but till now nobody came to me. Each time whenever I called to 18002094276 they are saying that “we have put your complaint on high priority, and will sort out by today”. I don't know many days it will take TIKONA to complete "1 Day". If this is the way of attending your high priority complaints, then I am unable to imagine what you people are doing with your normal complaints. From 8 dec 2011 I am accessing “0” internet connection.
Kindly tell me whether you (TIKONA) people are interested in resolving my problem or I will get TIKONA disconnected.

Totally unsatisfied customer:-
Satish
User: 1104794300

sab bakwas hai, m going to get it disconnected

"Dear Tikona Team

I would like to appreciate your technical team for supporting me time and again.
Mr. Vishal, helped me to rectify my mistake, while at the same time educating me for the proper usage & doing first aid at the primary level so that I could not face the problem itself.
I wish your team & Vishal the very best of luck.

USER ID: 1104747052"

Originally Posted by Nilesh_Todarmal0

"Dear Tikona Team

I would like to appreciate your technical team for supporting me time and again.
Mr. Vishal, helped me to rectify my mistake, while at the same time educating me for the proper usage & doing first aid at the primary level so that I could not face the problem itself.
I wish your team & Vishal the very best of luck.

USER ID: 1104747052"

dear,
wish u al d bst with TIKONA, very soon u will get to know why i have written this.

regds
satish

I subscribed to you tikona connection on 17\03\2012
and have also paid Rs 1000 Extra as a charge for the STATIC IP along with the installation charges
Please Ativate my STATIC IP As soon as possible as It is Urgently required for Live CCTC Footage and Security issues .
I have already mailed to your customer but they are very casual and never reply and the same is the problem with your customer helpline




Details Of Connection:
Name-Chhedilal Gupta
Address of Installation-16, Near Tram Depot , Shyambazar, Galiff Street, Bagbazar, Kolkata - 700003
registered Mobile-9831057306
User Id-1106007800

Originally Posted by Chhedilal Gupta

I subscribed to you tikona connection on 17\03\2012
and have also paid Rs 1000 Extra as a charge for the STATIC IP along with the installation charges
Please Ativate my STATIC IP As soon as possible as It is Urgently required for Live CCTC Footage and Security issues .
I have already mailed to your customer but they are very casual and never reply and the same is the problem with your customer helpline




Details Of Connection:
Name-Chhedilal Gupta
Address of Installation-16, Near Tram Depot , Shyambazar, Galiff Street, Bagbazar, Kolkata - 700003
registered Mobile-9831057306
User Id-1106007800

try to get ur money back instead of getting installation, these people are very attentive untill u paid aft that they will become casual.
regds
Satish