Thread: Tikona disconnect -

my name is suresh and taken the tikona connection(username 1104319861 )with
1300 rupees (for 3 months)and paid to sales executive and i have the original receipt.

suddenly i got the call from customer care and saying the my due is pending 966 rupees and they are saying i paid only 1000. how it was happened? how was there adhoc process?

no PROPER customer care and even they don't have customer database.they are asking me the agent name and number? fortunately i have original bill, if i don't have then ..??

i sent 10 email to customer care and then only they created the retention (DISCONNECT)(case..1-2035272333) and i verified today(16th dec 2011) and the case is showing that its closed on 15th dec. i don't know how was it happened? TODAY MORNING ALSO I SENT EMAIL FOR DISCONNECT. STILL I DIDN'T RECEIVE THE REPLY

You could have mentioned , when Tikona provided the service.
Date and month. Was it working to your satisfaction?
Are you on any Limited plan ?
Reports about Tikona are not good, and you may check whether
a member called tikona.services responds to your complaint here.
wait....
send an email, to avoid further payment claims from Tikona.
Ask for read receipt.
http://www.indiabroadband.net/tikona...tml#post350230 (Tikona Complaints- worst..never take their internet)

I paid amount 1300 on 28-Aug-2011
with 2mbps unlimited connection(upto 3gb 2mbps after 160kbps plan
400 rupees per month 400*3=1200+ 100 installation charges=1300
user id :1104319861
register phone number:9949942050 /9666642050.
register email id:suresh.chakravarthy@gmail.com
sales executive id:500014392.
agent name :srinivas.
application no :50000015357472

@surechak
This forum or its members can only give suggestions to you, what to do.
Not related to TIkona or any other ISP.
Please email to Tikona all the details along with your complaint or disconnection notice. ( to have a written record )

. User id:-
2. Registered contact number:-
Please feel free to contact us on 1-800 209 4276 to provide us any feedback regarding our service. Our Customer Care associate will be glad to assist you
Email Us :-- tikona.services@gmail.com

"Dear Tikona Team

I would like to appreciate your technical team for supporting me time and again.
Mr. Vishal, helped me to rectify my mistake, while at the same time educating me for the proper usage & doing first aid at the primary level so that I could not face the problem itself.
I wish your team & Vishal the very best of luck.

USER ID: 1104747052"