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  • 1 Post By bharti.15a

Tikona broadband....worst experience ever

  1. #1
    Junior Member
    Join Date
    Apr 2012
    Posts
    2

    Angry Tikona broadband....worst experience ever

    USER ID: 1106135532

    tikona people are really fraud...sheer cheaters..
    the guy who did booking was after my life to get money and he himself installed the braodband...
    though i told him not to install device on neighbour'sbuilding then too he did that and i asked why u r not installing on my building...he replied no signal is there on ur building....
    my connection worked only on the night it was installed and after that there is no network access...
    after complainingtotech. dept they sent some dumb engineer and he told connection is not feasible and i was told when such thing happens they will return my money...
    i have been calling them for past 15 days twice thrice may b four times daily...they are unable to address my issue....
    never go for tikona....they are fraud
    hipintu likes this.

  2. #2
    tikona.services
    Guest

    Default

    Hi


    We thank you for your mail.


    We have saved your details in our database, and forwarded them along with your grievance to the concerned Department. At Tikona Services, we try our utmost to keep you― our customers― satisfied. After all you are the reason and the very purpose of our existence. However, we realize that it is not possible for a brand to stay true to every customer’s expectations. But as we said, we will do our utmost.

    Please be patient and help us serve you better.

    Thank You,

    Tikona Services

  3. #3
    Junior Member
    Join Date
    Apr 2012
    Posts
    2

    Default

    Quote Originally Posted by tikona.services View Post
    Hi


    We thank you for your mail.


    We have saved your details in our database, and forwarded them along with your grievance to the concerned Department. At Tikona Services, we try our utmost to keep you― our customers― satisfied. After all you are the reason and the very purpose of our existence. However, we realize that it is not possible for a brand to stay true to every customerís expectations. But as we said, we will do our utmost.

    Please be patient and help us serve you better.

    Thank You,

    Tikona Services
    i have been calling customer care many times daily and asking people to schedule a call for me from diconnection department.
    everytime they tell we have scheduled a call back for u...but everytime the promise is fake..
    my issue is not yet resolved..and what does it mean u cannot live upto customer'sexpectation....u should atleast be honest in providing services u promise...
    i havent used the connection at all...only it worked for one day...i want my refund...

  4. #4
    Junior Member
    Join Date
    Apr 2012
    Posts
    1

    Default

    Yes I can say it as one of the worst Broadband connection in globe. As becoz i have taken a new connection from last 10 days with aplan of 2 mbps. But from the day 1 itself I never got a speed of 2 mbps. Even from last 2 days I am getting a speed of 200-300 kbps. Regarding this I have called customer care many times. Everytime they are saying ur issue will be resolved very soon, but result is the same. So I would prefer to say all the guys over here not to take this Tikona connection.

  5. #5
    tikona.services
    Guest

    Default

    Dear Customer,

    we have recieved your complaint and your service request is under process. We request you to please wait for 7 working working days for us to resolve the issue. We regret the inconvenience caused to you.


    Regards
    Tikona Services

  6. #6
    Junior Member
    Join Date
    Apr 2012
    Posts
    1

    Default

    Same here it is the worst connection my user id is 1106179212. Even if you save my detail nothing will happen as I am not going to continue the services with tikona. Pathetic connection don't even go if you get it for free.

  7. #7
    tikona.services
    Guest

    Default

    "We are grateful that your service request was brought to our attention and we appreciate your perseverance in settling this matter. Our team has gone through the details, and as per their update, TT:- 1-2268263945 was raised from your side for technical issue our technical team was taking follow up on your complaint on 21 April 2012 our Technical executive had a word with you for restoration of services and as discussed with you by our Executive waiver will be passed.
    User Id:- 1106135532 and Name:- BHARTI KODWANI
    Please feel free to contact us on 1-800 209 4276 to provide us any feedback regarding our service our Customer Care associate will be glad to assist you”
    Quote Originally Posted by bharti.15a View Post
    i have been calling customer care many times daily and asking people to schedule a call for me from diconnection department.
    everytime they tell we have scheduled a call back for u...but everytime the promise is fake..
    my issue is not yet resolved..and what does it mean u cannot live upto customer'sexpectation....u should atleast be honest in providing services u promise...
    i havent used the connection at all...only it worked for one day...i want my refund...

  8. #8
    Junior Member
    Join Date
    May 2012
    Posts
    2

    Default

    "Hello
    My User ID is 1106098776; I would like to personally appreciate the technical support provided by Tikona executive MR.Vishal Deshmukh. From yesterday I was not able to login and if I get login in then my net was working slow. Sometimes I was not able to get signal to my device. But after getting step by step guidance from TIKONA executive I was happy that my issue got resolved permanently.
    Regards
    SREEKANTH REDDY”

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