Don't use Tikona, Worst broadband i ever used

Hi,
There after sales service is worst in the world i guess, here is brief what we faced with tikona's broadband
We fed up of tikona’s slow internet connection so finally we called your customer care services on 14th September 2012, one customer care guy said that there is some problem in our access point, we will resolve your problem in 24 hours, since 2 day’s already passed and nobody shown up so I called again on 16th September 2012 and again the same reply that there is problem in our access point we will resolve it within 24 hours, on 17th September 2012 one guys from your tech support team called me and asked me that is there any need to come there , I said yes our internet connection is very slow please check, he said I will come in the evening but in the evening nobody came up. Again on 20th September I called again and your customer guys give a shocking news that your request is already closed, I am amazed to know that without resolving the problem how can someone closes my request , then I told your customer car guy that our problem is didn’t resolved yet so please resolve it. 22 September 2012 internet is completely went off the I called again then one of your customer guy said that there is some problem With lan and we will send our support person to resolve the matter and from that day 22nd sep to this day 24th sep I called 6-8 times sometimes they hung up our phones. Still nobody came to our house to resolve the matter.

The above post seems little bit odd, actually i sent this as a mail to their CEO and customer care head, after sending mail i got series of call from tikona customer care and they are asking to keep connection and also they said that they this is very high priority first time i said no i don't want your connection then again some guy called and told me that sir today i am coming to your house to resolve the problem but the funny thing is that again they did the same thing , they called me that we are coming to your house at 7 pm and nobody actually showed up. If any one lives in bangalore and want to a tikona connection please don't take it because if you got any problem regarding connectivity or any other problem they are not going to resolve it , they don't have a customer care office in bangalore how can they provide a good service.

Originally Posted by tikona_tdn

Hi
we are grateful that your service request was brought to our attention and we appreciate your
perseverance in settling this matter order to assist you better, we request you to provide the
following information:

1. User ID:-
or
2. Registered contact number:-

please feel free to contact us on 1-800 209 4276 to provide us any feedback regarding our service.
Our customer care associate will be glad to assist you

email us:-- tikona . Services @ gmail . Com

regards
tikona services

userid:= 1105437411

Immediately remove this connection.....worst service....
complaint date 14-September-2012 waited till 26- September-2012.
no tech support guy's came to our house to resolve the problem, finally we fed up This Tikona and have taken a new connection from some other service provider

Feedback :- My suggestions to all Bangalore peoples don't take this connection, because 90% of your time got wasted in calling the customer care which is in Mumbai.

Originally Posted by tikona_tdn

Dear customer,
we thank you for your mail.

We have saved your details in our database, and forwarded them along with your grievance to the concerned department. At tikona services, we try our utmost to keep our customers satisfied. After all you are the reason and the very purpose of our existence.

Please be patient and help us serve you better.

Thank you,
tikona services

Copy-Paste.....What you can expect from this tikona.

realy Tikona broadbrand services are bull ****. i opened a website time2jobs.com and mybigfashion.com on there 512 kbp/s connection and site took around 15-25 seconds.
Never go with them.