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Well trained Customer care agents

  1. #1
    Junior Member
    Join Date
    Jul 2013

    Default Well trained Customer care agents

    I bought a new Sony Bravia few months ago, and wanted to use it for watching movies online. I'm using Tikona broadband. But I dint know how to connect my wifi router to the TV. So I called up the Tikona customer care for guidance on how to connect internet to my new smart TV. The customer care agent listened to me and my concern and started guiding me through the procedure to connect my TV with internet. I wasn't able to understand a few things but she patiently guided me through the process. At last, I was able to configure my internet wifi router with TV, thanks to her quick and patient instructions. It is good to see tikona customer service people to know about such technical things in detail. They are very well trained.

  2. #2
    Silver Member Tubelight's Avatar
    Join Date
    Jun 2013


    Good stuff, and it was a girl guiding, not bad at all....

  3. #3
    Junior Member
    Join Date
    Jun 2014


    All service providers need to train their staff members well, and I think one of the worst things is that customer agents hang up on you most of the time which is reall frustrating especially when you have been waiting for a long time to speak to someone.

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