When I ordered for a Tikona connection, the representative said that a person from tikona will come to my home and give me a demo of speed and connectivity of tikona connection at my place. A guy (Rajesh) came the very next day with his equipment and demonstrated the speed and connectivity of Tikona broadband which was precise according to the plan I was thinking of subscribing to.. He told me that I will get good connection as the transmitter of the connection was on the very next building to mine. He also said that if any problem arises, I can call him and he will drop by to try and solve it. After using the connection for around two weeks, I started having issues with the speed. I called Rajesh, he promised to visit my home within an hour. When he came he checked every thing and said that everything was fine and went on to check the transmitter on my neighboring building. He fixed whatever the problem was with the transmitter and solved my issue. It is because of dedicated people like Rajesh, who work towards customer satisfaction Tikona can challenge the broadband giants like reliance or airtel. Tikona should hire more people like Rajesh and appreciate him for his dedicated work.