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Tikona has worst connection and pathetic service

  1. #1
    Junior Member
    Join Date
    Jul 2013
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    6

    Default Tikona has worst connection and pathetic service

    I just want to share my worst experience with Tikona so that people looking for BB are aware not to choose tikona.

    I have registered for 2mbps plan but i'm getting in 300-900kbps range.

    Everytime i call technical support, they said they will resolve in 24 hours which is never done. Half a dozen times when i expressed i want to speak to senior person they said they will arrange call back which also never happened. Also they simply refuse to send any technician to resolve.

    I have been calling daily for more than 10 days without any positive response.

  2. #2
    Silver Member Tubelight's Avatar
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    Jun 2013
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    448

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    Try calling at different times of the day and ask to speak to someone senior, take a note of their name and tell them that if your problem is not resolved you will take the matter further. Is it a postpaid or prepaid connection you have?

  3. #3
    Junior Member
    Join Date
    Jul 2013
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    Default

    Tried this at different times and spoke to few seniors, but same pathetic response.

    This is prepaid connection.

  4. #4
    Junior Member
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    Jul 2013
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    76

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    We pay for services and never get what we are given or told, and after complaining nothing happens like we are some morons........very typical of companies especially Tikona. Well the only option seems is to switch isp's.

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