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A Problem A Day Never Ending Saga Of Problems Of Tikona

  1. #1
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    Default A Problem A Day Never Ending Saga Of Problems Of Tikona

    From The December of 2014 to this day that i am writing an email, I have been facing terrible internet speeds, I am under a 4MBPS plan, the speeds at which i currently browse is 240KBPS to 1.8 MBPS and sometimes if i am lucky the speeds for a about 15-30 minutes can go upto 2.1-2.5 MBPS Those 15 minutes is when i am actually happy about me paying 2000INR for the 4MBPs connection.

    I have been calling tikona customer care(technical support) every day, This is ofcourse a routine part of my life, as i brush my teeth, take bath and call tikona customer care(technical support) and the like, its become a routine part of my life, because ofcourse my internet speeds are around 1MBPS and that is painful, because of the money i spend on this connection and the work that gets paused when it does not work at all.

    I have spoken to many of your wonderful so called tech support of tikona, who tell me on a regular basis everyday that there are problems like i mention below(ofcourse everyday has a different issue).

    Problem 1) Packet Data Loss Issue (which will be resolved in 8-24 hours)
    Problem 2) Latency Issue (which will be resolved in 8-24 hours)
    Problem 3) Some network problem (ofcourse they dont tell us what it is, because its supposedly too technical, Which i can understand, because i might know these things, While i do insist that they tell me what the problem is, so i can be educated about it, They tell me its a latency issue- by my understanding this means there is a irregular amount of delay in time during the data transfer, which causes bad speeds and data loss, sometime the time at which each packet data is received or sent to my device can range between 8 to 64 milliseconds) But again i am not to understand these things, and i can agree with the tikona customer care representatives that many of the customer would not be informed of such details.

    While that being said, I ask them when this problem might be resolved, They tell me it will be done withing 8-24 hours and it will be done as a priority, they assure me, which ofcourse has not happened in the last 3 weeks.

    Problem 4) They tell me that the antenna in my locality (GM tower) has some issues and that will be resolved within 8-24 hours.

    While i get a different such problem everyday i call the very helpful, informative and actually problem solving team of tikona customer care, somehow none of the problems were ever resolved. I continue to suffer terrible network speeds and my routine continues, while my work which is dependent on the usage of internet suffers (which ofcourse this is not your problem, But i am sure that it is your problem to solve my internet issues and provide with a good service for which i am paying)

    ------------------------------------------------

    Miscellaneous issues (I have termed it this way, and the following is the explanation as to why).

    1) If its a rainy day, there could be slow internet speeds (told by some of your representatives).

    2) If its a friday evening, saturday, sunday & a holiday, i will have to bear with the slow internet speeds because of too much usage in the area, While i dont understand how it is my problem that the network has load and you cannot provide sufficient speeds to paying customers, who are paying for that specific plan(irrespective of sundays, holidays, friday evening, Saturdays, rainy days).

    -------------------------------------------------------------

    I am an understanding customer, if i am told on a particular day there are certain issues with the network, or the anetnna, or if its a rainy day and there is a lot of load on the network locally with too many connections causing slow speeds, But Its hard to sustain my anguish and loss of money (because i am not getting speeds i am paying for), But its hard for me to understand when a "A New Day & New Problem" Is what i have to go through every day.

    -------------------------------------------------------------------

    The Customer care(technical support), the wonderful, well trained individuals that they are, they don't somehow seem to create tickets for me, nor follow them up, nor do they intimate me when they are being closed, While i call them and they tell me that there is a problem(of the ones i have mentioned above), They seem to write it down in their note/ticket (or what ever you call them), that i have called up to know how can i close my sessions.

    I almost forgot: I have also been told that if i am using 2 sessions, the network will have issues, Which is quite amusing to me, because i have been told that i am provided with 2 simultaneous logins with my plan and while i am facing these issues i do log out of one session, and do a speed test and call up tikona customer care who tell me to restart my POE box/modem (again a routine work for me) and after which they tell me its a problem (one of above mentioned problems). After which the wait continues and i suffer.

    ---------------------------------------------------------------

    I also requested that an engineer be sent here to see if its a problem with my rooftop device or my POE box, while i was told, neither (for a month, to all teh numerous calls i made) and it was one of the problem's i mentioned above ("a problem a day" scenario). They just refuse blatently to send an engineer to have a look at the problem and give me a permanent solution.

    I really would love to use the tikona internet's plan of 4MBPS that i am paying for every month regularly, while i am gracefully notified with payment reminders via calls atleast 2-3 times a day and a couple of messages per day as well, While i have been patient with such reminders, i dont understand, why my patience is taken so lightly when i am sufferring with speed issues(almost making it unsable) and i just end up wasting my money.

    If Anyone from tikona here would like to respond back and provide a permanent solution, i will be grateful(although i dont why i should be), Because I pay you provide service Or you provide services for which i pay & we both do judiciously is i think i a better more professional, dont you think, oh I am sorry, did i say professional and tikona in the same sentance, my bad.

    Yes i have also posted in the tikona forum and i have sent emails to their customer care to get no response, So this is why i am posting it every boradband forum, hopinh either i get a response from one of teh tikona people or so i can atleast educate other customers to stay as much away as possible from tikona.

    I wish to keep everyone here in the forums updated on the status of the issues i face with tikona & if they respond back with more than mentioning a new problem each day i call them.

  2. #2
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    Default A Problem A Day Never Ending Saga Of Problems Of Tikona

    Dear Subscriber,

    Greetings from Tikona.

    Please be assured that your concern listed Jan 29, 2015 has been noted and our team is working on addressing the same.

    Regards,
    Tikona Care
    Last edited by Admin; 29th March 2015 at 05:49 PM.

  3. #3
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    Hello Tikona Care,

    Jan 29th you say this has been taken into notice(whil i have been suffering with bad speeds from almost 2 weeks+ now, anyways i am thankful you have taken some attention to this), i have been getting calls daily from a new person from tikona, because i have been calling and informing at the same time that the internet is still terrible and my money is still basically wasted for the 4MBPS, while i am getting 1.5 to 2 MBPS with once in a while (like today when i got a call from tikona and did a speedtest i got 3.5 MBPS & then i was told as usual they are monitering something & its again back to the 1.5 to 2 MBPS speeds). So here is my question of the monthly that i pay 2000 INR for 4 MBPS, when will i get to use the 4 MBPS (i use it for work at home & this is basically hurting my income, It is very very hurtful), How long will this be monitered, when will it be solved..

    I intend to post this all over the internet on all forums where people discuss cusumer related services like broadband & any broadband forums and inform them of the status and inform every user of the entire status of this issue until it is permanently solved, since i am a very old tikona customer & people need to know how long this has been dragged and how it has been handled by tikona, considering i am a every day caller to tikona customer care with internet issues.

    I also need to inform the readers that, my post with the same title and same content, i posted on the http://forum.tikona.in & now its been removed, i cannot find it any longer (surprise) & tikona customer care is responding here. Well anyhow they are responding somewhere.

  4. #4
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    You should have been a member here a long time back (before you jumped into Tikona). I remember using Tikona when it started in Noida sometime back in 2010. The problem started with day 1. I have not returned their equipments and discontined their connection in another 2 months (although to process the disconnection request, it took another 4 months!). You can have much reliable connections from our BSNL/MTNL!! Althouught the downside with BSNL is that their tech support is 'old age generation' who goes clueles when you ask about latency or port forwarding. .

    Tikona, on the other hand is filled with chai walas and pan walas from UP and Bihar. Tikona should be crowned as the Worlds worst internet service provider.

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    Default A Problem A Day Never Ending Saga Of Problems Of Tikona

    Dear Mr. Parasa,

    Greetings from Tikona.

    With regards to your concern, we confirm your issue has been resolved. We are monitoring your account since last couple of days and confirm your Tikona services are working fine.

    For any further issues/queries, you can contact us on our toll free number 1-800-209-4276 .

    Regards,
    Tikona Care
    Last edited by Admin; 10th April 2015 at 01:22 PM.

  6. #6
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    Dear Tikona, Stop Trying to save your reputation here, but please do it the easier way and "SOLVE THE PROBLEM & PROVIDE US 3 YEARS OLD CUSTOMERS WITH A FULLY WORKING INTERNET CONNECTION".

    Dear Users of indiabroadband.net, This is an update to the "A Problem A Day Never Ending Saga Of Problems Of Tikona".

    As you can see i got a reply fromthe tikona team here citing that they confirm the issue has been resolved. Yes an engineer was sent to my place to resolve the issue, which helped yes but for 2 weeks(14) days precisely. I lodged another complaint and 2 tickets were opened, one on the FEB-25th-2015. For which i was told that there is an issue with my rooftop device and that will be remotely resolved, if not an engineer will be sent. Post which i continued calling every single day until today (i made 2 calls today 17th March 2015).

    Every single day i call them, i am told that i will be sent the details of the engineer who will be visiting my place and resolving the issue permanently, What is surprising is every day i call them, they tell me, it will be resolved within 24 hours, I have been extremely patient with a completely reckless and careless company.

    After all the calling i did from the 25th of FEB, one fine day on the 11th march, i am told that the ticket that is open does not mention an engineer visit but a rooftop issue or something on those lines that can be resolved remotely, so i ask them what they have been doing everyday since the 25th of FEB, while i have been calling everyday, almost begging them at one point to please resolve my internet issues, They open another ticket for en engineer visit (apart from the existing one that was opened on 25th FEB). I continue calling them everyday and only to be told the default response of "it is escalated to the advanced team and will be considered high priority and my problem will be resolved within 24 hours". This is the response, i have been recieving everyday since the 25th FEB until the 17th March.

    Now, I have already been sent the Bill of 2000 INR, Yes that is what i pay for this connection for a 4MBPS and 125GB, While i have been reciving speeds of 250 KBPS to 1.5 MBPS.

    Now they have given me a waiver to keep me happy, for the previous ticket that they resolved after one month, the december 2014 to jan 2015 tikona problem saga, which is the first thing i mentioned in this thread & to which tikona has replied twice as you can check, They did give me extra usage space of 75GB(making it a total of 200 GB including my allocated usage of 125GB for which i pay 2000 INR), Now whats amazing is, after they gave me this waiver to until now, i have been facing internet issues again, allowing me usage of around 80 GB. Now I am basically at loss for 2 months, because i just got waiver of usage space and i still pay 2000 INR for 250 KBPS -1.5 MBPS, while the 200 INR is for 4MBPS & 125 GB. Now i told them yesterday, i dont want a waiver of usage space, i want a deducation in my bill amount, for which they said, they will look over and get back to me via email as to how much discount i will recieve. I am still very sure, i will be ripped off more on top of loss of now a total of 3 months (Jan, Feb, March-until now), while, i have paid 4000 INR already and i will be paying 2000 INR more, I basically will have paid 6000 INR for 3 months of terrible internet speeds of 250KBPS to 1.5 MBPS, usage of less than 150GB(ofcourse because of bad, horrible, terrible, painful speeds).

    Another wonderful thing is i was also given the number of a engineer, and i was told this engineer will be visiting my place and solving my interne issue permanently, as usual, he never turned up, this was 10 days ago to this day. So i call up the engineer and he tells me he is on a holiday and another engineer will be sent, Now tikona the responsible and well informed company that they are, did not know about this and so i had to call up them up as i do everyday and inform them this engineer is on a holiday, so i was told that another engineer will be sent soon and the problem will be resolved, which now makes me wonder, i have been waiting for so many weeks now for an engineer, if there are any engineers working for tikona, because if they are, they would have sent one and not make me suffer with bad internet and rip me off by sending my more bills and sending me friendly payment reminders(ah they are so wonderful, especially when your internet is not working, yes this is sarcasm dear tikona, incase you dont understand this).

    NOTE TO TIKONA: If you do not solve this problem permenently and by the end of tomorrow, since, i am waiting again as usual, like i did from december 2014 to jan 2015, and now from FEB 2015 to march 2015 and provide me the right waiver for all the losses, i will have to continue posting this entire "saga of issues" from the december, on every forum on the internet, every blog possible and every consumer complaint board on the internet and educate every possible internet user i can reach and notify them about the terrible services you provide. You guys also need to consider that i am not a new user, i am a 3 years old tikona user and if this is how you treat me, its my responsibility to notify other consumers & new customers of of the terrible way you treat your customers.

    Indiabroadband Guys On A Lighter Note(Hard to find one, but we must to survive in a world where broadband services Rip us off).

    One fine day, i call tikona as usual (like i do every day, its part of my daily routine, which makes me wonder how irresponsible they can be). I ask them to check the open tickets and tell me when will they be solved and then i wait listening to their assurances of 24 hours and then i ask them to transfer the call to their seniors who tell the same damn thing and then i wait in despair. Now i ask this engineer what is the problem exactly, why is it this terrible, and he tells me: (Brace For Impact) The electricity in the air can cause fluctuations in the wimax which is why i am facing slow internet, it can also be because of high tension wires. Now i wanted to laugh and cry at the same time, that this is the quality of engineers they hire(if they are engineers) & cry at my plight, that i am a customer of this wonderful company.

    Today i call them again and i asked them to check the tickets and when will the engineer wil be sent, and this wonderful tech support guy tells me, there are no issues at all, Now i am confused and ask him what does he mean, he tells me, he has checked all the parameters and the connection is absolutely fine, the rooftop device is fine and the network is fine and i dont have a problem, Now i tell him so why my good man is my speed 1.5MBPS while i have a 4MBPS connection, he disconnects the call (Oh by the way, many times, i have been put on hold, while they check why the tickets are not resolved and just drop my call.)

    IndiaBroadband, I will keep updating you on the status again and by tomorrow this time, if my connection is not fixed permanently, i will also start posting this in multiple places and i will keep as many people as i can reach updated and informed about TIKONA.

    Regards.
    Admin likes this.

  7. #7
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    Dear Broadband users of india, Dear consumers who have have heard some nice reviews about tikona wish to use tikona services & dear existing users of tikona who are sufferring like i am.

    The Saga Continues.

    After months of everyday assurances to solve my speed issues and unable to do so, tiered and having lost every ounce of pateince I started trying to get in touch with area managers of the engineering departments & spoke to the spoke to the city managers & the my state head as well. (though i do not wish to drop names, designations & relations to tikona as of now, my endless patience continues to be tested).

    I have been told that my area has too many users and too many connections, which is causing an overlaod on the only antenna/tower in my locality, causing terrible slow speeds throughout the day, which range from 1.5mbps to 200 KBPS(mine being a 4 mbps connection, sometimes & this is only for a brief period of 15-30 minutes of bliss, i do get upto 2 mbps).

    I was assured that there will be another antenna/tower added to help solve this issue permanently.While i understand that tikona can continue to add more users and bill more users constantly, they just dont wish to provide them the optimum service.
    The important focus points of tikona pvt ltd are: Sales, Bill Payments, Bill Collections & as what i have read on many, many forums about the grievances of other users, to pay for lawyers to threaten collect payments when users, tiered & helpless stall payments to get their issue resolved first.

    Quality customer service, The actual service, internet speeds, consistent internet speeds are the last, the very last things of focus, Ofcourse while they can easily deny this, what is hard to deny is that they were unable to resolve the issue for the last 4 months, 5th month running now.

    I have also noticed another set of amazing things:

    1) I get calls from these supposedly advanced team people (quite now and then now, since i insist that i get a call back quite repeatedly now every time i call them, which is pretty much everyday). Who try to speak to me in a sophisticated manner to try and reassure me that they are the senior team & ask me to run a speed test & i do get amazingly: 3900+ KBPS Speeds but do not be relieved, This is only for the time period of the call plus an additional 20 to 40 minutes. Post which the speeds again drop to 230 kbps to 1.5 mbps.

    Now if you are wondering that the senior team was actually able to resolve this issue, dont be fooled by it, This is a beautiful method to convince you for the time being that internet is working and you just might close of the ticket/complaint which you have raised. Now for an experienced tikona victim like myself, This sudden speed increase is not convincing and i repeatedly explain the entire situation of how it works only for time being and how it wont work any longer later and i will continue to suffer with low speeds throughout the day & insist that they give me atleast 2 call backs to confirm the speed is still proper, whil ethey assure me of this, what does happen is, i get an automated call, asking me to click either 1 if the internet is working & 2 if its not working, so i naturally click 2, but here is the surprise, The number that is registered is 1 & my ticket is automatically closed. I then call back and ask them to check the open tickets just to be told the there are none, no open complaints.

    2) The speeds throughout the day:

    6am - 10am: I get 1mbps to 2mbps (average speed is 1.7MBPS)
    10am - 12pm: I get about 1mbps to 2mbps (average speed is 1.7 mbps)
    12pm - 3pm: I get about 300kbps to 1.5mbps (average speed is 200 to 700kbps)
    3pm - 6pm: I get about 200kbps to 1.5mbps (average speed is 500-700kbps)
    6pm - 9pm: I get about 500kbpsto 1.5mbps (average speed of 700kbps)
    9pm - 12am: I get about 1mbps to 2mbps (average speed of 1mbps)
    12am - 6am: I get the abouts of 2mbps (average speed of 2mbps)

    I have a 4 MBPS Connection, i have never got the average of 3 to 3.5 mbps in the last 4 months (except when i get calls from the senior & sophisticated advanced team of tikona, who ofcourse assure me that the issue is being now resolved for permanent effect, which they have been for 4 months).

    IMPORTANT INFORMATION TO EXISTING TIKONA CUSTOMERS.

    1) I have decided to start dropping names of every single person i have spoke to in the tikona customer support(i have been noting down their full names).
    2) I have decided to start dropping names and phone numbers of the area managers, city managers The state tech support head & the south india tech support head

    I am just waiting for the next 7 days starting today for the final & permanent solution from tikona If it does not happen, i will post the numbers of every single person of tikona who are supposedly responsible & people who are the heads of different departments in bangalore, karnataka, parts of south india.
    Numbers i have collected whom the customers/you can now call, since they are not responsible enough to resolve our issues, I suggest you call them everyday & leave them SMS's Like we are notified to pay bills with friendly payment reminders of 2 emails a day, 2 sms's a day & 2 calls a day, when the connection is not working, which is so very painful.


    I shall keep you updated, I will keep posting updates on the irresponsible, only sales & no service policy driven company of tikona.
    Regards.
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  8. #8
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    You are getting no way near 4mbps speed, is this a prepaid or postpaid connection? If it is postpaid then dont pay the bills and inform Tikona customer care of this, although they wont do much about it but at least on your side you would have informed them.
    Have you spoken to the nodel officer?

  9. #9
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    Quote Originally Posted by Pujit View Post
    You are getting no way near 4mbps speed, is this a prepaid or postpaid connection? If it is postpaid then dont pay the bills and inform Tikona customer care of this, although they wont do much about it but at least on your side you would have informed them.
    Have you spoken to the nodel officer?
    Hello, Yes absolutely, i am making my problem heard very loud and very clear almost every day for the last 4 months, to the customer care, Its now on my speed dial, i have called my loved ones & my clients way less than i have called tikona. I have even spoken to some of heads, whose names & numbers i will reveal here soon, in case this issue is not resolved permanently soon, so other tikona broadband customers suffering from the same lethargic service may call them up to and make their problem heard.

    I have been trying to get in touch with the nodal officer, but it has been very difficult, I am sending him a link to this forum via email, Lets see if that will help & if he responds with more than just a default response of "we are looking into this matter & it will be resolved soon".
    Admin likes this.

  10. #10
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    Quote Originally Posted by webmaven View Post
    Dear Broadband users of india, Dear consumers who have have heard some nice reviews about tikona wish to use tikona services & dear existing users of tikona who are sufferring like i am.

    The Saga Continues.

    After months of everyday assurances to solve my speed issues and unable to do so, tiered and having lost every ounce of pateince I started trying to get in touch with area managers of the engineering departments & spoke to the spoke to the city managers & the my state head as well. (though i do not wish to drop names, designations & relations to tikona as of now, my endless patience continues to be tested).

    I have been told that my area has too many users and too many connections, which is causing an overlaod on the only antenna/tower in my locality, causing terrible slow speeds throughout the day, which range from 1.5mbps to 200 KBPS(mine being a 4 mbps connection, sometimes & this is only for a brief period of 15-30 minutes of bliss, i do get upto 2 mbps).

    I was assured that there will be another antenna/tower added to help solve this issue permanently.While i understand that tikona can continue to add more users and bill more users constantly, they just dont wish to provide them the optimum service.
    The important focus points of tikona pvt ltd are: Sales, Bill Payments, Bill Collections & as what i have read on many, many forums about the grievances of other users, to pay for lawyers to threaten collect payments when users, tiered & helpless stall payments to get their issue resolved first.

    Quality customer service, The actual service, internet speeds, consistent internet speeds are the last, the very last things of focus, Ofcourse while they can easily deny this, what is hard to deny is that they were unable to resolve the issue for the last 4 months, 5th month running now.

    I have also noticed another set of amazing things:

    1) I get calls from these supposedly advanced team people (quite now and then now, since i insist that i get a call back quite repeatedly now every time i call them, which is pretty much everyday). Who try to speak to me in a sophisticated manner to try and reassure me that they are the senior team & ask me to run a speed test & i do get amazingly: 3900+ KBPS Speeds but do not be relieved, This is only for the time period of the call plus an additional 20 to 40 minutes. Post which the speeds again drop to 230 kbps to 1.5 mbps.

    Now if you are wondering that the senior team was actually able to resolve this issue, dont be fooled by it, This is a beautiful method to convince you for the time being that internet is working and you just might close of the ticket/complaint which you have raised. Now for an experienced tikona victim like myself, This sudden speed increase is not convincing and i repeatedly explain the entire situation of how it works only for time being and how it wont work any longer later and i will continue to suffer with low speeds throughout the day & insist that they give me atleast 2 call backs to confirm the speed is still proper, whil ethey assure me of this, what does happen is, i get an automated call, asking me to click either 1 if the internet is working & 2 if its not working, so i naturally click 2, but here is the surprise, The number that is registered is 1 & my ticket is automatically closed. I then call back and ask them to check the open tickets just to be told the there are none, no open complaints.

    2) The speeds throughout the day:

    6am - 10am: I get 1mbps to 2mbps (average speed is 1.7MBPS)
    10am - 12pm: I get about 1mbps to 2mbps (average speed is 1.7 mbps)
    12pm - 3pm: I get about 300kbps to 1.5mbps (average speed is 200 to 700kbps)
    3pm - 6pm: I get about 200kbps to 1.5mbps (average speed is 500-700kbps)
    6pm - 9pm: I get about 500kbpsto 1.5mbps (average speed of 700kbps)
    9pm - 12am: I get about 1mbps to 2mbps (average speed of 1mbps)
    12am - 6am: I get the abouts of 2mbps (average speed of 2mbps)

    I have a 4 MBPS Connection, i have never got the average of 3 to 3.5 mbps in the last 4 months (except when i get calls from the senior & sophisticated advanced team of tikona, who ofcourse assure me that the issue is being now resolved for permanent effect, which they have been for 4 months).

    IMPORTANT INFORMATION TO EXISTING TIKONA CUSTOMERS.

    1) I have decided to start dropping names of every single person i have spoke to in the tikona customer support(i have been noting down their full names).
    2) I have decided to start dropping names and phone numbers of the area managers, city managers The state tech support head & the south india tech support head

    I am just waiting for the next 7 days starting today for the final & permanent solution from tikona If it does not happen, i will post the numbers of every single person of tikona who are supposedly responsible & people who are the heads of different departments in bangalore, karnataka, parts of south india.
    Numbers i have collected whom the customers/you can now call, since they are not responsible enough to resolve our issues, I suggest you call them everyday & leave them SMS's Like we are notified to pay bills with friendly payment reminders of 2 emails a day, 2 sms's a day & 2 calls a day, when the connection is not working, which is so very painful.


    I shall keep you updated, I will keep posting updates on the irresponsible, only sales & no service policy driven company of tikona.
    Regards.
    Dear Subscriber,

    Greetings from Tikona.

    Please be assured that your concern listed Apr 2, 2015 has been noted and our team is working on addressing the same.

    Regards,
    Tikona Care

    - - - Updated - - -

    Quote Originally Posted by Pujit View Post
    You are getting no way near 4mbps speed, is this a prepaid or postpaid connection? If it is postpaid then dont pay the bills and inform Tikona customer care of this, although they wont do much about it but at least on your side you would have informed them.
    Have you spoken to the nodel officer?
    Dear Pujit,

    Greetings from Tikona.

    We have noted your post. In order to assist you further, we would require your contact or Tikona User ID details. We have assigned a reference number # TIKAP0185 to your case. Requesting you to mention the reference number in the subject line while sharing your details with us on tikonacare@tikona.in

    Regards,
    Tikona Care

  11. #11
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    @Tikona Care,

    You never read Pujit's post. He is not your customer. I dont know what you would like to resolve for him.

    If you have taken charge for resolving everything that goes on in this country then I would like you to resolve my parking problem. I have been having trouble finding a parking spot on my street. Mr Sharma has taken my spot for reasons that I do not understand. Please resolve it asap.

    Thanks

  12. #12
    I post when neccessary rishabh25's Avatar
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    Ha haa.

    This even happend with Sal. He replied to one of the Tikona thread and they noted his post as a complaint LOL.. These Tikona guys are dumb..
    Desire is the cause of suffering in Life.

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    Dear Tikona Care,

    Thank you so very whole heartedly for proving my point so very eloquently.

    With Warm Regards.
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    Quote Originally Posted by Pujit View Post
    You are getting no way near 4mbps speed, is this a prepaid or postpaid connection? If it is postpaid then dont pay the bills and inform Tikona customer care of this, although they wont do much about it but at least on your side you would have informed them.
    Have you spoken to the nodel officer?
    Dear Subscriber,

    This is a gentle reminder to follow-up on your concern listed on Apr 3, 2015. Requesting you to share details in order for us to assist/resolve your concern. Kindly share your details with us on tikonacare@tikona.in mentioning your assigned reference number TIKAP0185 in the subject line.

    Regards,
    Tikona Care

  15. #15
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    @Tikona Care

    I suggest you get a full medical checkup done asap. Please dont delay it. Pujit never said he was your customer and there is no complaint. What details are you after?

  16. #16
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    @Tikona Care

    You are actually makeing a bad situation even worse by writing useless posts. That member Pujit is not your customer. Read before you copy paste your posts.

  17. #17
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    Dear Users,

    Update, After all the calls, emails i wrote to j.nair the nodal officer for no response, i even sent him the link to this post, I did get calls back from their support team who fixed the speed issue for 2 days, I told them, please keep the complaint ticket open for this week so i can monitor it, i am facing speed issues again today, the whole day, I am going to check again for the next 24-36 hours and update you guys if it persists, if it does it basically means, they were trying to close ticket and get a positive response from me on this post & close the ticket as well, because they seem to respond quicker here on the forum than they do on the calls, else it would have not taken days/months to solve this issue after hundreds of useless calls. indiabroadband.net I am happy that this forum is important. Thank you indiabroadband for helping us post grievances on the terrible, rip off services and warn other users/visitors/members of this forum which are high in number, so ISP's be warned, provide services the right way for the money we pay & don't try to rip us off.

    Regards.

  18. #18
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    Expecting a 4mbps connection to cloak 4mbps round the clock would be a bit unrealistic on your part. Across the world it is considered acceptable if one gets a 80-85% of the promised speed. I understand that you want what you pay for but I just thought it would be worth mentioning what the industry norm is.

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    Hello Admin, absolutely agreed, Its quite unrealistic to expect the maximum speeds, completely understand that, 80% is fine, well 60% is fine, like i mentioned multiple times, for 3-4 months i was getting around 250kbps to 1mbps for a 4mbps connection, don't you think that this does not fall into these minimal expected speeds of 70-80% (to explain this to other users, i was actually compensated by tikona kudos to them for doing this multiple times through monetary compensation, that tells you that the service was quite below the line of terrible and thats saying a lot). Though monetary compensations was not what i was looking for but i was looking to get a decent bearable service of atleast 2 to 3 MBPS on average, else they would not bother to give you monetary compensations, they would just prefer usage compensation, giving you extra usage, its hilarious to have 200 GB to use when your speeds are around 800 KBPS. Well is 2mbp to 3mpbs(upto 3mbps speeds with atleat a minimum of 1mbps) that too much to ask when your connection is of 4 MBPS, had i not called them regularly , i would not have got this compensation either, the ISP's don't give a damn for monetary compensations, they prefer usage compensations since they don't ofcourse wish to lose money until ofcourse they have crossed the point of just bad service).

  20. #20
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    I am sorry I misread your earlier post. You do have a point and Tikona should do something about your complaint. I dont expect anything from the Tikona guy who posts copy paste replies here without reading what he is replying to.

    I have no idea what to suggest but I am hoping that someone from higher up will read this thread and do something about your problem.


    Can you please post a complaint number? I will send a few emails with the link to this thread.

  21. #21
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    This is why I use MTNL 3G. I am now using Rs5000 per year plan and I get 100GB. I use it on my mobile phone and use it with my computer using usb tethering. Works out very cheap. If an isp is not providing you with the service you are paying for and not doing anything about your complaints then switch to another one. MTNL is good for downloading.

  22. #22
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    It is a common problem with these kind of connections which offer such a large amount of data with some good yearly plans, the connection at most times is unpredictable, unless you live in a area where you receive excellent signal strengths and there are no chances of disruption.

  23. #23
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    Hello Admin, Thank you for your response, This is a new ticket i have had them open up today, after facing speeds of 230 KBPS to 1MBPS today, The internet worked for 5 days after the previous resolution the last week to today and the problem starts again,

    Ticket ID: 1-3450213066. Now there is also another ticket open, which is open to monitor the speeds after they provided a resolution which lasted for 5 days, I asked them to keep it open so that i can update them if there is an issue, since i don't trust that it is a permanent solution & works only after i call them or when they call be back style.

    Thank you for your interest and trying to help me out, i did reach out to the following people: Mr. Rajan (supposedly the head of the south india's technical department of tikona) & M.r Manish (the engineering department head of bangalore i suppose), Who finally managed to send the manager of the engineers here in bangalore, who came to my premises and told me that there are too many connections in the area and there is only one tower and they will have to put up an additional tower to solve the slow speeds of all the customers, this was a month ago, So i ask him why did the customer service department kept telling me that there is an issue with the tower, sometimes with their network, sometimes with my device for 4 whole months? He smiles and tells me that this will be solved soon once they are able to put up an antenna. So i also ask him who do they keep selling tikona connections without being able to provide the speeds(ofcourse i know the answer, its to make money while ripping of the users who have paid for installation, advance & for 3 months of painfully slow internet) & they are stuck now. So i wonder if they are making that amount of money while continuing the sales & getting so many connections that there is an overload for the past 4-5 months now & has slowed down the internet by leaps and bounds, Cant they just add another tower here? But again why should they bother to help the users, they are here to just rip us off.

    Now The weekend saga: This is brilliant, while the weekdays the speeds are bearable and when the connection works after multiple(like 20-30) calls & works for 2-5 days, On holidays, weekend, the speeds are at its best(sarcasm), We get speeds of around 300-800 KBPS with a now and then spike of 1mbps, This ofcourse is because of the overload.

    Now I have spoken to few more people, i will do continue mentioning names & telephone numbers over the next few days, weeks (thats how long it takes).

    @ TanmayaIts : Agreed, but as i work from home, i need broadband connections because of extensive FTP usage & server based work, Which is why i pay 2000 Per month for a 4mbps connection with 125GB usage, while i get around 1mbps and i end up using around 30-50 GB, This is the condition in the last 4 months, This bad service considering i have been a customer of tikona for 3 years now.

    @ Harrish: The tower is in the next block, I takes me 2 minutes to get there from where i live by walk. I know this is how it goes, we paying customers should just accept that bad internet is common in india, These service providers offer a lot and these connections will remain this way for ever, This country will not change, right??

    But here is my problem, This may apply to the governments since many of us have given up there saying, well these things happen, but if indian startups, indian companies continue to trouble their paying customers this way, rip off, cheat and get by & we paying customers just accept it saying, oh well this happens, The quality of tech/digital india is lost. This forum, indiabroadband.net & many many such forums exist mainly so that the paying customers keep complaining about the service providers All i see is this service is terrible, oh that one's bad too, The only praising i see is such well written, well put paragraphs that sound suspiciously like "social media backlash control" by these broadband providers, They sounds so very like their canned responses. Seriously, what is the problem in providing a quality service for the money you pay? I understand that there are issues, problems, but after reading hundreds of complaints on pretty much every other broadband provider, in so many forums, I am at loss of words here, People have already given up with government services, They just say oh well, that's how it works, its slow and they don't respond well, Now people have given up with the private firms too? This private firms that were once the startup's of india?

    Tikona you are a testament to successful indian startup's, Is this how you want to turn out too? Oh well, "terrible service is normal" company?? Can we get a response more than "we are looking into your issue" Because i raised an important issue of the towers in my area and if you are looking into this issue like you have been since december last year, Please don't bother replying here, You are only reducing your respect down a notch.

    Now to those wondering why am i putting up with tikona, Well i have been using them for 3 years now, These 5 months have been the worst, Now every time i ask other people in my area, they just tell me horror stories of other providers, More terrible than mine, Now it comes back to the same point, why don't they bother? There really needs to be a strict standard, rules for speeds(minimum & maximum) & Downtime percentage(allowed 1%-2% while most say we have 99.99% uptime and we are awesome, they are basically saying we have 50-50 chance that the internet connection will work throughout the year, take our connection at your own risk and let us rip off your money and cheat you and provide you a bad service, What say huh, Sign that document, you can use my pen )

    Thank you & This saga will continue I am sure, sadly there is a part of me that still hopes it does not.

  24. #24
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    Dear Mr. Parasa,

    Greetings from Tikona.

    We have noted your feedback and will share the same with our respective team.

    With regards to your concern, we are working towards a resolution. We will revert to you shortly.

    For any further issues/queries, you can contact us on our toll free number 1-800-209-4276.

    Regards,
    Tikona Care

    Admin note : Do not quote text without a good reason.
    Last edited by Admin; 23rd May 2015 at 12:06 PM.

  25. #25
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    @Tikona Care:

    HAHAHAHAHAHAHAHA (This is a painfully sad laughter, This is not mockery, but pure sarcasm):

    These default responses you guys give here to save your reputation is ridiculously silly & is actually not doing any good to your reputation, in fact its destroying it further.Let me explain why so you don't think, i am just another difficult customer, This thread has been active since 4 months now, the first post in this thread was on the 29th of jan, Problems with tikona started on the December of 2014 for me and many of my friends & neighbours in my area with tikona.

    5 months(since december ofcourse) your wonderful internet connection has worked 20% of the time(& that is not a random number). To tell you something beautiful, right now, while i post this, i am getting speeds of 800 KBPS, You are sorry for this inconvenience right? & you are still working on resolution right? HAHAHAHAHA (Painful laughter again, no sarcasm now or insult intended, though you should be insulted for providing such terrible services).

    I spoke to MR. Manish, The technical Engineering Head Here in Bangalore & Most Of Karnataka Supposedly as well, Waiting for resolution since the last 2 months & called him again today as well, since i lost hopes that your customer service representative's default/canned responses like:

    1) We understand your concern
    2) Please give us 24 hours (like what you have been saying since December 2014, as i have posted multiple times on this thread.)
    3) We have noted your feedback and will share the same with our respective team.
    4) With regards to your concern, we are working towards a resolution. We will revert to you shortly.

    By the way people at tikona the likes of MR. Nair, Mr. Rajan, Mr. Manish, Mr. Sandeep (supposedly the people higher up the food chain in tikona) & every other customer service executive, technical team, advanced technical team, seniors, superiors, engineers, engineering department heads, i have spoken to, who did not have the decency to resolve the issues of a 3 year old customer who has been facing issues along with presumably(though not only presumably in many, many cases, since i know many users of tikona with similar issues with this wonderful company) many, many more users in my area in bangalore since the last 5 months Have been telling me the same damn thing for months now, Don't you guys have the DECENCY, COMPETENCE to solve an issue for so many months?

    If you give me any reasons, any explanations, I don't think they hold any good anymore or mean anything but a desperate(almost as mine, HAHAHAHAHA- YES that was a SARCASM, Because i doubt that its as desperate as mine, sadly i have spell this out for you people) statement to try and save your reputation here, every user from my area & many more users from my area who has read this post has just dropped the thought of being your customer & the existing users have already switched because of this post.

    @Tikona, Would you like to continue giving more of these default responses or actually put an effort to solve this issue permanently?

  26. #26
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    Dear Mr. Parasa,

    Greetings from Tikona.

    With regards to your concern, we are working towards a resolution. We will revert to you shortly.


    For any further issues/queries, you can contact us on our toll free number 1-800-209-4276.
    Regards,
    Tikona Care

    Admin note : Do not quote text without a good reason.
    Last edited by Admin; 23rd May 2015 at 12:05 PM.

  27. #27
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    @Tikona, Nothing, Absolutely Nothing Yet, I have been calling tikona customer care everyday for the last few days to register for a waiver, obviously because your connection has not been working, looks like my number has been put under the pain in the butt customers list(those who just dont pay us for not giving them a good service) only to be told via automated message that i will be receiving a call back within 48 hours, nothing, i have received nothing.

    @Tikona your lie to your bones & your teeth off, You guys replied twice in this forum 1 week ago & then again 2 days ago, & i have not got a call from you people yet, nor a resolution, i am still facing issues, So you want my money and wont give me a waiver for being unable to use your connection and will no give me a good service? So Just cheat and steal my money?

    Oh by the way, When i call you guys(multiple, really multiple times, close to 13 times this week alone): The following is what happens:

    1) Expected wait time: Is Four Minutes (for almost 4 minutes)
    2) Expected wait time: Is Three Minutes (for almost 4 minutes)
    3) Expected wait time: Is Two Minutes (for almost 4 minutes)
    4) Expected wait time: Is One Minute (for almost 4 minutes)

    After waiting for 16 minutes, automated message says: You will receive a call back from so and so number within the next 48 hours (for the last 14 days). Nothing, Absolutely Nothing.
    These calls, i was trying to get a waiver but alas i am not able to speak to your people.
    Now You send me THE BILL & reminders & now you expect me to just give you 2000 Rupees? & not even try and request for waiver? Is this a scam you are running tikona?????

    - - - Updated - - -

    @ Tikona, By The Way: This link is hilarious, thank you, you helped me smile through this bad service and still pay us ordeal.


    - - - Updated - - -

    Quote Originally Posted by Tikona Care View Post
    Dear Mr. Parasa,

    Greetings from Tikona.

    With regards to your concern, we are working towards a resolution. We will revert to you shortly.




    For any further issues/queries, you can contact us on our toll free number 1-800-209-4276 or you can reach us at forum.tikona.in

    Regards,
    Tikona Care
    Last edited by Admin; 8th May 2015 at 11:17 AM.

  28. #28
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    @Tikona,

    I have requested for a waiver on the 25th of April, I call after waiting for 7 days today, to be informed that the waiver request was cancelled due to a technical error (ARE YOU JOKING? REALLY, IS THIS A JOKE, IS A PAYING CUSTOMER WHO IS SUFFERING WITH BAD SERVICE FROM YOU GUYS A JOKE TO YOU? I KNOW I AM, SINCE YOU GUYS HAVE NOT RECTIFIED THE ISSUE SINCE THE DECEMBER OF 2014). So there are no technical error when you harass your paying clients for days together with automated calls every single day and calls from your billing department to pay the bill, while i am waiting for a waiver. But there is a technical error when you are asked to give me a waiver on the bill for all the issues that i have been facing for the whole month (not to mention months, that is from the December of 2014).

    Now a new waiver request has been taken, This is the ticket ID: 1-3470803084
    Now i expect a waiver on my bill within the next 2 days, if my connection is disconnected before this time and
    If i don't get a proper waiver on my bill amount of the bill of march & not on the new bill that is generated, i will be raising this issue in the consumer court forum.

    Let me be very clear here, i need a proper waiver for all the bad connection i have been facing in the month of march, The bill that i am suppose to pay, but i am waiting for the waiver, I don't want a waiver on the next bill & let me explain why:

    If you provide a waiver of the last month's bill on the next month, i will be basically at loss, because i will demand another waiver next month again, (this is the consecutive month i have requested for a waiver) i am sure, since i have been facing issues since the December of 2014 as you can see in this forum & i will be paying a month's bill in full if i don't get a waiver for bad connection (which is basically cheating me).

    Now Very Very, Clearly, I Will Move To The ConsumerComplaints Forum & Consumer Court Forum, If I Don't Get A Proper Waiver On The Existing Pending Bill Number 1, Not The Bull Number 2 & If My Connection Is Disconnected Before I Get The Waiver.

    If You Have Any Decency, If You Guys Consider Yourselves To Be A Service Company, Tikona Guys, Please Respond Or Please Give Me A Response & A Waiver. I have Called Your Customer Support And I was Speaking To One Of Your Customer Executive For Nearly The 200th Time (Absolutely No Exaggeration) & I was Loud But Within The Boundaries Of Parliamentary Language Told That I Was Laughing Painfully & Was Suffering Because Of Tikona Guys, The Executive Took This A Little Personally Said They Were Providing A Service, I Don't Blame Him, He Works For A Company, That Does Not Care About Its Paying Customers & In Cases Like Those, It Can Be Stressful. Now My Questions Are You Providing A Service Or A Free Service? (Because I recollect Paying For Your Service For 3 Years).

    Regards.

    - - - Updated - - -

    Seriously Tikona? Really?

    This is the email I get after requesting for waiver, How am i expected to pay you guys 2000 Rupees?? For A Bad Internet connection with so many tickets opened & Closed & So many complaints on this forum


    """"""

    Dear Customer,



    Greetings from Tikona!



    We would like to thank you for choosing Tikona as your Internet Service provider and for your continued support in us and in our relationship.

    It’s a privilege to have you as a valued customer and a pleasure for us to provide you with the best of services.



    Details of your Tikona WI-Bro Service Account are - BAN – 118774495 & Service ID – 1107245000



    Your Tikona Wibro bill of Rs. 2009.93 is overdue. Consider this a final reminder for you to make this payment. Further delay in payment may lead to suspension of Services.



    We will ensure that we remain committed to providing you and all our customers with the best of service with flawless effort. And to ensure that, we request our customers to be prompt in their monthly payments.



    There are multiple easy and hassle free ways to pay your Tikona Secured Wireless broadband bill, choose the way that works best for you

    · Online Payment:
    Pay your bill online in 3 simple steps, Just Logon http://www.tikona.in/online-payment

    · Cash Payments: Pay your bills in cash at select retail outlets within your neighborhood, Click here to find the nearest retail outlet.

    · Drop boxes - Cheque/Demand Draft: We have more than 5000 drop boxes in convenient locations where you can drop your cheque or draft. Click here to find the nearest Drop box location

    · Home pick-up facility: Pay at your doorstep, you can now pay cash against vouchers or handover cheque / Demad draft.
    To avail this facility just write to us at customercare@tikona.in or call 1800 20 94276
    Note –

    o A nominal amount of Rs.20/- will be charged for this facility, which needs to be paid directly to the agent appointed for Home Collection.

    o We do-not provide receipts against Cheques

    o E-receipts issued in case of ordinary Cash Payment



    Please note: This is an auto generated mail, please do not reply to this mail. Feel free to call Tikona Customer Care on 1800 20 94276 or write to us at visit customercare@tikona.in in case of further assistance



    Please ignore if already paid



    Tikona Care


    Please do not print this email unless it is absolutely necessary.

    Warning : This message contains business confidential information . This message does not affect or modify any binding agreement nor state official policy of Tikona Digital Networks Pvt. Ltd. (“TDN” ) unless digitally signed by TDN’s authorised signatory. TDN does not accept any liability for any errors, loss, delayed delivery, tampering, corruption or presence of viruses in this message or any attachment.

    """"""""

    If you disconnect my connection before i get the waiver, i will a hundred percent post this on the consumer court forum & link it to this thread on www.indiabroadband.net
    Here is what that will do: Your Incompetency to serve a 3 year old customer & your terrible customer service will be exposed to a much larger crowd, I will also follow that up with posting this to every single broadband forum on the internet that discusses indian broadband forums & link that to this thread, That will expose your terrible treatment of your customers,

    One question: My waiver request had a technical issue and was automatically cancelled (as your customer executive tells me) But the system to send auto emails threatening to disconnect my connection & to extract money from customers works?

    Is That Not Unfair? If you dont think so tikona and continue to disconnect my connection before i get a waiver, I will talk to you on the consumer court forums.

    Regards,
    A 3 year old poorly treated tikona customer.

  29. #29
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    @tikona, I have been waiting for a waiver for your terrible service since the last week, not eve an update on that and i get call, 3 to 4 of them every day to pay the bill, do you guys, do you people have any sensible customer service apart from just demanding money and taking my money without giving me service?? Seriously anything at all, i call every day asking for a waiver, but no response, no call back, but to take bills you will call,.

    Tikona, Please have some self respect and give me a waiver instead of trying to steal my money with bad service.

  30. #30
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    Dear Mr. Parasa,

    Greetings from Tikona.

    With regards to your concern, our team member tried calling on your registered mobile number however there was no response.

    We request you to provide your alternate mobile number so that we help you with your concern and action accordingly.

    For any further issues/queries, you can contact us on our toll free number 1-800-209-4276.

    Regards,
    Tikona Care

    Admin note : Learn some forum manners. Do not quote the whole text without a good reason.
    Last edited by Admin; 23rd May 2015 at 12:04 PM.

  31. #31
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    @Tikona & @All Broadband Users :

    This is another amazing trick tikona guys do now, Give me 3 calls one after the other (with time gaps of 30 seconds - 1 minute) As soon as i pick the call, it drops & then they close the ticket and tell me we tried calling you.

    The Engineering team in Bangalore (Mr. Manish The department head, M.rRajan) have informed me that the tikona service is experiencing load and they "do not" have sufficient resources to add antennas in my area to balance the load, So i will have to wait for a month (for the last 2 months now).

    So they just call me and drop the calls, The ticket 1-3418027201 has been open for 2 weeks now, no response yet, no calls from their special super cool, highly trained problem solving, accent empowered, tier 2/superior technical team, No calls, nada, not one.

    The level of incompetency this company projects to the customers who have been using for years now is just appalling, I am currently experiencing 500-800 KBPS for the last 10 days on my 4 MBPS connection, I am losing my cool calling this absolutely useless team.

    @Tikona @ M.r Nair, If you guys have any, any at all, self respect as a company, If you have any basic sympathy atleast to your paying customers, Please do not rip us and cheat us into paying you bills and with your more than just annoying 3 calls per day "friendly reminders" while the connection is working at less than 20% its basic speeds.

    @tikona @Mr.Nair Seriously, 500kbps to 1.5 MBPS for a 4 MBPS connection is a joke, This is a 5 months saga now, Don't you have basic ETHICS as a service provider??
    Admin and nevinjohn like this.

  32. #32
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    I got my Tikona connection installed on 14 May .. worked fine for 5 days .. Since then its been a real pain .. I enrolled for a 2MBPS connection , but i get speeds ranging from 10KBPS to max 500KBPS .. Lost count for the number of times i lodged complaint with tikona customer care .. Its been more than 2 weeks now and the issue has not been resolved .. Its been a series of excuses and false promise that i have received on their part .. Sometimes they say that there is a fault in the main tower .. At other times the say that there is a fault in the rooftop device .. MY ONLY QUERY IS THAT WHY THE HELL DONT YOU GET IT SORTED OUT THEN !! HOW MUCH TIME DO YOU NEED TO GET IT SORTED OUT .. I HAVE BEEN PATIENT ENOUGH FOR 2 WEEKS BUT NOTHING HAS BEEN DONE ..
    AN ENGINEER WAS ASSIGNED TO VISIT MY RESIDENCE ( Indrajeet Singh with cell no 9811079437 ) BUT NEITHER DID HE EVER TURN UP , NOR WAS HIS CELL REACHABLE .. IT WAS ALWAYS OFF .. I INFORMED THIS TO TIKONA BUT THEY NEVER BOTHERED TO SEND ANOTHER OF THEIR FIELD TECHNICAL STAFF TO HAVE MY ISSUE SORTED

    My suggestion : Never ever go for a Tikona connection

    PLANNING TO TERMINATE MY TIKONA CONNECTION AND FILE A COMPLAINT IN CONSUMER COURT ..

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