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  1. #1
    SmoothVibes's Avatar
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    Default Billing Issues with Vodafone/ Inaccurate Bills

    Hi

    I am using vodafone (previously known as hutch) from last about 7 years and from the very first month facing number of billing issues with them, every time they tell me something new about the bill and charges. Last time they provided me 700 rupess compensation (350+350) for wrong charges applied on my 2 different numbers.

    This is not a single time mistake but they keep on doing such things. Before this in year 2007 i found one of my bill where they charged me 100 rupess as late payment fee where my bill was already paid before due date.

    This is something which keeps on happening with me or may be i keep checking my bills time to time.

    Please share/shout your issues faced with vodafone mobile
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  2. #2
    Archer's Avatar
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    Default

    I am using Vodafone service since last month. I am using Prepaid connection. So, never got billing issues yet. But the one problem I faced was when I tried to activate Vodafone live (GPRS) feature. I followed the instructions given in the websites & got it activated in less than 10 minutes. The problem is when I send SMS to get the configuration to use GPRS. I sent SMS & waited for 2 days. But no reply. Vodafone website was no help. After that I send 9-10 SMS to the same number using different keywords I found in many websites. I also searched for the configuration in Google. But still didn't work.

    I send a detailed email to Customer Care requesting the configuration. I got reply after waiting 3 day with attached configuration in doc file to set it manually. That worked fine.

    The next problem was when I tried to use Opera mini with Vodafone (which is still not resolved till date). I emailed them first about asking whether Opera mini would work with Vodafone or not & they said any 3rd party browser software will work if the phone supports it. I am still waiting for their reply or a solution for this. But now I am think it's not worth the effort. It's taking too much resources & the speed is very low. Even lower than BSNL unlimited GPRS plan. (otherwise I was going to start a thread here about this)

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  3. #3
    Preeti_20's Avatar
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    Default

    I think this is a common problem with many mobile phone providers when getting a postpaid connection!

    What i can suggest is get a direct debit done so that fund go out of your bank to the mobile provider company, that way no late charges, and even if they so say it, you have proof and instead compensate it from the bank!

  4. #4

    Default

    To use opera mini (or any software) with vodafone (or any service provider) , you need access point settings on ur phone. Call customer care to get it.

  5. #5
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    Default

    I already got the Access point settings from Vodafone Customer Care. And I can access Internet using built-in browser. But Opera mini is not working.

  6. #6

    Default

    If u already have access point settings , select it as default. Try to use any other third party soft. To check whether access point works or not.

    OR
    Do manual settings. Visit : forums.techarena.in/india-broadband/1075435.htm

    Note :
    Different settings are required to use internet on built-in-browsers & on third party softwares like opera.

  7. #7

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    Default

    I'm using Vodafone for the past 5 years (same number). 6 months back I changed to postpaid from prepaid (same number).
    In the 3rd month itself I got a issue. They (Vodafone) added a STD pack (@ Rs 30/month) which I dint subscribe at all. Then I called the CC & they said they will adjust in the next month bill, but it didn't happen. Again I called the CC & shouted @ them. Then in the next month the bill was adjusted & there's no issue till now.
    Collection of my useful Threads - All in One

  8. #8
    Archer's Avatar
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    Quote Originally Posted by Jaganathsamal View Post
    If u already have access point settings , select it as default. Try to use any other third party soft. To check whether access point works or not.

    OR
    Do manual settings. Visit : forums.techarena.in/india-broadband/1075435.htm

    Note :
    Different settings are required to use internet on built-in-browsers & on third party softwares like opera.
    Thanks! I am using Vodafone Live. Not Vodafone Mobile Connect. I tried Opera Mobile trial version and it worked without any problem.

  9. #9
    aashaka_gandhi's Avatar
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    Post issues wid bill n network.....!!!! but still its got the best network in India!

    looks like everyones got problems after Hutch was takenover by vodafone....!!!!

    I had issues with vodafone 2 months back wherein all of a sudden thy cancelled my sms scheme w/o informing.....i tried checking it with CC n thy told it wud be done in next months bill....but it wasnt adjusted.....so than i had to like shout n scream on vodafone CC TL n than finally i got a cheque returned.....for tht amount...!!!

    I even have problems at times for their networks.....specially in some part of the country on romaing.....freaking it works in 3 different states n int he 4th one all of a sudden my services stopped on my both vodafone sims....where as a frens vodafone was working....!!!! i tried calling up CC n asked sumone to go to vodafone branch but really didnt matter......and than at 5th day there...its strted working when i was to return back....!!!!!
    Dont count wat u lost, cherish wat u ve & plan wat to gain...coz past neva returns but future may return the lost! Think-Decide-Act!!!!

  10. #10

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    This is India,there's no service without any problems/issues.....
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