This is a discussion on Billing Issues with Vodafone/ Inaccurate Bills within the Vodafone Mobile forums, part of the Mobile phone service providers category; Hi I am using vodafone (previously known as hutch) from last about 7 years and from the very first month ...
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| Aditya | Hi I am using vodafone (previously known as hutch) from last about 7 years and from the very first month facing number of billing issues with them, every time they tell me something new about the bill and charges. Last time they provided me 700 rupess compensation (350+350) for wrong charges applied on my 2 different numbers. This is not a single time mistake but they keep on doing such things. Before this in year 2007 i found one of my bill where they charged me 100 rupess as late payment fee where my bill was already paid before due date. This is something which keeps on happening with me or may be i keep checking my bills time to time. Please share/shout your issues faced with vodafone mobile |
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| | #2 |
| Platinum Member Join Date: Aug 2008 Location: Kerala
Posts: 2,825
Rep Power: 6 | I am using Vodafone service since last month. I am using Prepaid connection. So, never got billing issues yet. But the one problem I faced was when I tried to activate Vodafone live (GPRS) feature. I followed the instructions given in the websites & got it activated in less than 10 minutes. The problem is when I send SMS to get the configuration to use GPRS. I sent SMS & waited for 2 days. But no reply. Vodafone website was no help. After that I send 9-10 SMS to the same number using different keywords I found in many websites. I also searched for the configuration in Google. But still didn't work. I send a detailed email to Customer Care requesting the configuration. I got reply after waiting 3 day with attached configuration in doc file to set it manually. That worked fine. The next problem was when I tried to use Opera mini with Vodafone (which is still not resolved till date). I emailed them first about asking whether Opera mini would work with Vodafone or not & they said any 3rd party browser software will work if the phone supports it. I am still waiting for their reply or a solution for this. But now I am think it's not worth the effort. It's taking too much resources & the speed is very low. Even lower than BSNL unlimited GPRS plan. (otherwise I was going to start a thread here about this) _________________________________________________ |
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| | #3 |
| Platinum Member Join Date: Mar 2008 Location: In my Castle
Posts: 3,280
Rep Power: 7 | I think this is a common problem with many mobile phone providers when getting a postpaid connection! What i can suggest is get a direct debit done so that fund go out of your bank to the mobile provider company, that way no late charges, and even if they so say it, you have proof and instead compensate it from the bank! |
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| | #4 |
| Bronze Member Join Date: Dec 2008 Age: 17
Posts: 170
Rep Power: 1 | To use opera mini (or any software) with vodafone (or any service provider) , you need access point settings on ur phone. Call customer care to get it. |
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| | #5 |
| Platinum Member Join Date: Aug 2008 Location: Kerala
Posts: 2,825
Rep Power: 6 | I already got the Access point settings from Vodafone Customer Care. And I can access Internet using built-in browser. But Opera mini is not working. |
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| | #6 |
| Bronze Member Join Date: Dec 2008 Age: 17
Posts: 170
Rep Power: 1 | If u already have access point settings , select it as default. Try to use any other third party soft. To check whether access point works or not. OR Do manual settings. Visit : forums.techarena.in/india-broadband/1075435.htm Note : Different settings are required to use internet on built-in-browsers & on third party softwares like opera. |
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| | #7 |
| Aadhavan is Coming Join Date: Aug 2008 Location: Leaving Chennai Age: 26
Posts: 3,075
Rep Power: 10 | I'm using Vodafone for the past 5 years (same number). 6 months back I changed to postpaid from prepaid (same number). In the 3rd month itself I got a issue. They (Vodafone) added a STD pack (@ Rs 30/month) which I dint subscribe at all. Then I called the CC & they said they will adjust in the next month bill, but it didn't happen. Again I called the CC & shouted @ them. Then in the next month the bill was adjusted & there's no issue till now. |
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| | #8 | |
| Platinum Member Join Date: Aug 2008 Location: Kerala
Posts: 2,825
Rep Power: 6 | Quote:
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| | #9 |
| De WatEvaa SweetHeart Join Date: Nov 2008 Location: Ahmedabad
Posts: 3,046
Rep Power: 8 | looks like everyones got problems after Hutch was takenover by vodafone....!!!! I had issues with vodafone 2 months back wherein all of a sudden thy cancelled my sms scheme w/o informing.....i tried checking it with CC n thy told it wud be done in next months bill....but it wasnt adjusted.....so than i had to like shout n scream on vodafone CC TL n than finally i got a cheque returned.....for tht amount...!!! I even have problems at times for their networks.....specially in some part of the country on romaing.....freaking it works in 3 different states n int he 4th one all of a sudden my services stopped on my both vodafone sims....where as a frens vodafone was working....!!!! i tried calling up CC n asked sumone to go to vodafone branch but really didnt matter......and than at 5th day there...its strted working when i was to return back....!!!!! |
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| | #10 |
| Aadhavan is Coming Join Date: Aug 2008 Location: Leaving Chennai Age: 26
Posts: 3,075
Rep Power: 10 | This is India,there's no service without any problems/issues..... |
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| | #11 |
| De WatEvaa SweetHeart Join Date: Nov 2008 Location: Ahmedabad
Posts: 3,046
Rep Power: 8 | LOL.......funny.....!!!!! but true.... |
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| | #12 |
| Junior Member Join Date: Jan 2009 Location: Here Age: 27
Posts: 20
Rep Power: 1 | To be very honest I will be surprised if you get a wrong bill by Vodfaone. Vodafone has a very strong bill calculation methodology and its around 99.6% accurate, therefore you haveing one bad experience is rare. What we blame to incorrect bill is basically our inability to understand the plan or wrong commitment made by DSA which are very hard to be trained. Any service provider in India cannot have on roll people to see you Postpaid at all level, trust me if they did that then you would be more or less complaining about the prices you would be paying for your calls. Therefore, it is necesssary to understand before you buy a postpaid:
Kundan Bhakuni Bharti Learning Systems |
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| | #13 |
| Amor vincit omnia | I have copy-pasted this entry (which was indeed posted by me) from http://broadbandblog.in/801-vodafone...illing-hassles They had disconnected my phone to due non-payment of bills. Its not because i cannot afford the 3k bill, its because i dont get time for paying it before the specified date. Project deadlines and seminars hardly give me anytime to make the payments on time. Hence i got this custom of making a payment of 500/- every week. Means instead of paying the whole 3k or 2k in lumpsum, i make the payment in parts of 500/- every week…. Some days earlier, i made a payment of 800/-. I wasn’t provided a receipt for the transaction. The cashier mentioned that i would be getting a message by sms. Didnt have the time to argue with him and left them for good. The next day, while traversing along the highway, the car developed some problem and stopped abruptly. The service center number was on a sticker in the front pane, and i decided to give them a call. It was then that i realized that they havent credited my account with 800/- which i had paid earlier. And i was stranded in the highway for 2 hours. And the amount was credited to my account only after 18 hours and my outgoing was released an hour after that. That evening i terminated my postpaid corporate account… These days am with good old BSNL Prepaid and Reliance CDMA … |
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| | #14 |
| Guest
Posts: n/a
| i am also using VF for 6yrs now - same number - prepaid though ... i never had major problems with false balance deductions etc ... one incident i remember when i officially launched a complain against them: VF default call rates were slashed to rs.1 from 1.99 and this was informed to the customers via sms and other media like tv ads etc. for activating this we needed to send a sms to 144 as far as i remember ... after some time they shifted back to the 1.99 default rate plan and this time there was informed to the customers .even VF official site showed the rs.1 plan still existing. i had about rs.40 balance in my mobile and was talking to a few frends in conference over some very serious matter - some misunderstandings ... and suddenly my balance was 0 after a while ... when i called up CC then only i came to know the call rates have been changed to 1.99 and there was no way of knowing this without calling cc ... how would a normal user know this without having the slightest of hint of such rates hike ... i mailed VF over this issue and they ultimately apologized ... |
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| billing, bills, inaccurate, issues, vodafone or |
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