On two occasions now, I have found that vodafone's customer service number is non-existent. I phone the helpline for a simple query, impatiently waiting for the option to speak to a human but guess what that option always returns you to the main menu! No matter which subcategory you choose, as soon as you select the option that would normally connect you with a human the system throws you back to the main menu. So, I call the complaints number (198). On this number, every option returns a message saying "unable to deal with this query at the time - please call back later"
The first time this happened, I sent an email to Vodafone and shortly received an acknowledgement email assuring that they will deal with my enquiry within 3 days. It actually took them 9 days to reply!
Now on the second attempt, it has been 7 days since I emailed them. I am really annoyed with Vodafone as I feel their customer service is non-existent. What's more they have the cheek to charge you when you connect to a human. Shouldn't calls to customer services be free? They claim this is because of some tax regulation! What nonsense! So does that mean Docomo is not following the tax regulation???? I strongly advise not to take a Vodafone connection if you're expecting any kind of after sales service.