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Pathetic Services by Vodafone Customer Care and their Call Back Department

  1. #1
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    Default Pathetic Services by Vodafone Customer Care and their Call Back Department

    PATHETIC SERVICES BY VODAFONE CUSTOMER CARE AND THEIR CALL BACK DEPARTMENT
    At the outset, Vodafone call center sucks.The people there cant even speak proper English.Coming to my complaint, i have a Blackberry 2499 plan activated with Vodafone which gets renewed every 6 months.When this plan is due for renewal, everytime Vodafone sends an SMS reminding to renew.However this time around they acted cheap and smart to fool their customers.

    My Blackberry 2499 plan was activated on 26th December 2012. So if i go as per 6 months it gets expired on 26th June 2013.Surprisingly i get my may bill with an amount of rs 599. On calling their customer care a complaint is been undertaken and I am promised a reversal of this amount.This amount sure does get reversed.
    When I get my June bill, I am shocked to see this amount of 599 again in my bill.On calling their customer care, 2 complaints are undertaken and i am promised that this amount will be reversed and i will get a call back from someone from their department.Complaint number is as follows: 1366677924 & the second one is13133644666.Also there are 2 complaints undertaken on 2 different dates as the first complaint doesnt get processed due to some technical problem at Vodafones end.

    Then I get a call back from some rude , arrogant person who cant even speak proper English.He just bluntly refuses to listen to my complaint and says the amount cant be reversed and this is the ridiculous justification i get:

    That the plan of 2499 doesnt follow calendar dates but the month.
    I said fine, in that case why wasnt i informed that the plan is due for renewal.He had no answer to that.He has the cheek to tell me i should keep a track of it.

    Then he tells me that my statement date is 28th june and this plan expored on 26th june so i have to pay 599 for 2 days of data usage..
    What a ridiculous explanation.

    I refuse to pay the above amount as this has been sheer negligence from Vodafone who should remind their customers of the plan is due for renewal.Secondly if they are going to charge me 599 for a bloody 2 day data usage this is nothing but outfront loot..

  2. #2
    Platinum Member Preeti_20's Avatar
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    Quote Originally Posted by savlavaishali@gmail.com View Post
    Also there are 2 complaints undertaken on 2 different dates as the first complaint doesnt get processed due to some technical problem at Vodafones end..............
    ........He just bluntly refuses to listen to my complaint and says the amount cant be reversed and this is the ridiculous justification i get:
    If there was a technical problem then you would not have got your complaint number, its just a silly excuse on the part of Vodafone!

    Most people who work in the customer service department of mobile service providers (especially the billing or complaints department) are very rude and us being the customers they dont listen to us or even speak in a good manner, it jus goes to show how badly they have trained their staff.

    You tried speaking to a supervisor........I bet if you did, the person on the phone would have said that sorry there is no one here at the moment, or they are in a meeting which is always the case!!

    Put your complaint in writing and send it off.

    Why should you pay for something you were not warned about, which they have done previously before and not done this time.

  3. #3
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    Typical from mobile service providers (even isp's do this), when it comes to not paying money you do not owe the company they never listen to the customer but just blag on about their dues, without realizing what their own fault is. Its clearly a mistake on Vodafones behalf, of not informing their customer of renewal dates.

  4. #4
    Silver Member Tubelight's Avatar
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    Ive experienced something similar to this with Vodafone customer services, and I agree their customer service staff is appalling and very rude, I did resolve my problem by speaking to a senior staff member, so you should try that.

  5. #5
    Platinum Member Preeti_20's Avatar
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    Make sure you note down the name of the the person you speak to, because if you need to send a written complaint then mentioning the name of the customer service advisors would be handy.

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