Thread: VoIP and E911 services still not a guarantee

Before I became a Vonage customer, I was very concerned about the E911 service issue. I had read all the stories about how some people had switched from a traditional landline service to VoIP and they couldn't get in touch with emergency services because E911 was not enabled. The issue definitely kept me from switching to a VoIP service for over a year because I kept thinking about the worst case scenario whereby I needed to call the police or an ambulance and my call wouldn't go through and something terrible would happen. Of course, as time has gone on, VoIP users have been directed to register their name and address with their service providers. In addition, the FCC is requiring that all VoIP providers give location and callback number information to emergency personnel. In addition, if you're using VoIP services while away from home, then you are at another risk because there is no guarantee that your location can be tracked by emergency services. Who knows when this situation will be rectified, so it may be a good idea to have local police, fire, and ambulance numbers programmed into your phone, just in case.
It really is up to the user to make sure that their emergency contact information is correct and up-to-date. Some people, like myself, have kept one of their old traditional phone lines intact in case their broadband connection goes down and outgoing calls can't be placed from home. It's another way to insure that all your bases are covered, just in case.

I totally agree with you. One should never rely on VOIP for Emergency services... like 911 or Enhanced 911 (E911). Now a days when you get a new voip connection (especially SIP based) with incomming DID and out bound calling from the same number, VOIP companies make you register your exact location where the number will be used so as to be able to use E911 services. ....