Thread: A software cannot access internet.

Hi
I am having problem with my trading software which was working very fine a few days back now i am getting this error



I have tried
re-install,
firewall,
AV
manually added this software in exception list in firewall

any more ideas what could be the problem ? and i contacted the company, they say everything ok from their side. I even could login to the account via their website i was able to login and trade but if i use the software it is saying like this.Rest everything is fine i can access every site no problems with it at all.

Please try resetting your IE settings. Reinstall IE and try as some software depend of IE settings. Restart the modem may also help.

Shutdown the firewall and try. I had similar problems even after manually configuring the firewall. If you are automatically assigning the IP, try the manual IP input.

did that but no luck, still the same thing

Please check the settings of this particular software. May be some of them has changed. Another option is to remove firewall from start up and give a restart. I am not sure how effective this will be, but still worth giving a try. In some case, even if we disable the firewall, it may not help.

Did you checked in safe mode ? Try to log in as a different user and check. If everything fails, restore to a previous point and try.

actually the software doesnt allow you to check any options unless it get gets connected online.

and now temporarily problem is solved, if i connect in PPPoE mode it can connect but if i use bridge mode it is not working... any suggestions for that ?

This is the third time I hear from someone that changing the mode helps resolve connectivity. Delete your dialler and try a new one.

Originally Posted by meetdilip

This is the third time I hear from someone that changing the mode helps resolve connectivity. Delete your dialler and try a new one.

done but the same thing, i am not understanding what is causing it to behave like this ?

@kirankumargb
1.if you are using IE , check in secured sites,
this website is not blocked.

2. Try Opera browser.

3 Copy the web site address in TinyURL.com - shorten that long URL into a tiny URL and try with that link

4.Unable to explain why, the web site opens in "Always On"
mode, but not in "Bridged" dialer mode.
usually it is other way round when all ports are open in dialer mode.

5. Mention your modem/router model please.

My router is DNA-A211-I
it is not the site which is giving me problem but my trading software so i have to put my ID & pass there only and log in, i checked if my ID is working or blocked in the companies website and my ID is perfectly working.

I use FireFox 3.5 Beta 4 (its not at all related)
with the same current settings and browser in PPPoE mode it connects with no issues but not in Bridge mode, as you said its always the other way that gives problem.