Thread: Quick Heal internet security preventing windows 7 system restore function

After I installed quick heal internet security2010 in my laptop running windows 7 home premium, the system restore function stopped functioning.It works in safe mode.Any solution so that I can use quick heal and get back the restore function.I contacted quick heal people they are nor responding.Any help will be appreciated.By the way I am acomputer novice.

.>>>>>By the way I am a computer novice.,<<<<<<
Do not connect to Internet.
Disable all application/s appearing in
TaskBar. ( specially any FW program )
Keep quickHeal and try .
Disable Quick heal and try.
Still same problem
2.
Start,
Control Panel,
Performance and Maintenance.
Double-click “System”,
then select the System Restore tab.
Select the 'Turn on System Restore” on all drives box.
Click Apply.
Click Yes. Restart your system.


Feedback.

Thank you essbebe for your quick response.But 1st solution does not work and the 2nd solution the system restore tab is greyed out and the disk partitions are also not showing. so I can not do anything from that page.If I uninstall quick heal internet security 2010 then the system restore function works but it does not work even if I disable it without uninstalling.

@patrapinak

the system restore tab is greyed out and the disk partitions are also not showing

Same greying when in SAFE MODE ?
1. Windows Firewall settings On or OFF ?
2.Try procedure given here.
How to do a System Restore in Windows Vista and Windows 7
3.For verification :
Download Ccleaner and check in
Tools :System Restore check points.

4. Registry entry might have been corrupted.
will not suggest to you to try it.
5. Feedback.

confirm page opens.

FileHippo.com - Download Free Software

I suggest that u use ESET. It is the best IMO

Ccleaner is showing the restore points created earlier but I can not create a point manually from there and also in system property page system restore and create tab is greyed out.In safe mode I can restore from system tools-system restore. I have to depend on windows to create a point as I can not create a point manually and window is creating a point only when I install some updates.Thank you all for help.

Are you the Administrator ? or user ?
1.
Except FOR Not accessing SR in normal mode your other functions are Ok.
2.
In clceaner you can selectively delete one by one SR points to save hard disk space etc.
3.
As you reported that you are a novice,
no point in trying some advanced tweaks.
( like registry changes )

Code:

IF IT WORKS DON'T REPAIR

4
Will update later , if some other easy method is available.
Enable email notification in your USERCP, for visiting this thread again.
Hope you have updated your Windows 7.
[B]PROBLEM
@patrapinak;

.......also in system property page system restore and create tab is greyed out. I have to depend on windows 7 to create a point as I can not create a point manually .........

REF:How to do a System restore in Windows Vista and Windows 7

Thank you essbebe.Yes except SR other function are O.K and remember your good advice "If it is ain`t broken don`t repair" Thanks again.If any problem I shall post later.

Quick heal 2010 is compatible with Windows 7 as per company`s website but in my case it is preventing system restore to function.I have tried disabling both the antivirus and firewall but of no avail.System restore works if I completely uninstall the quick heal internet security and firewall.Please let me know whether Norton internet security will work properly? Thanks in advance.

@patrapinak

Quick heal 2010 is compatible with Windows 7 as per company`s website but in my case it is preventing system restore to function.........

1.Try the procedure detailed here.
http://www.howtogeek.com/howto/windo...ystem-restore/
http://www.howtogeek.com/howto/windo...ystem-restore/
2.
Another suggestion : disbale SR and then enable it.

3.
TRY Windows Security Essentials. ( No2 AV now
after a recent survey)
FREE.
I am using it in XP Pro Sp3 OS.

4.What are the settings in Windows 7 Firewall ?

5. Does "QuickHeal" open an error Window ?

1. I have tried the procedure already.

2. I am downloading MSE.Please let me know after installing MSE whether I can uninstall it easily if necessary.

3.Windows firewall setting-default(windows recommended setting).I have uninsalled both quick heal internet security and quick heal firewall. I have not installed any antivirus yet.I have downloaded AVG free edition and now downloading MSE as per your sugesstion.

4.Error window:-
System restore did not complete successfully.Your computer`s system files and setting were not changed.
Detail:-
System restore could not access a file. This is probably because an antivirus program running on the computer. Temporarily disable your antivirus and retry.An unspecified error occured during system restore(0x80070005) I have tried by disabling both Quick heal internet security and quick heal firewall but the same above message appear.After completely uninstalling QH, the system restore function works.

1. OK
2.
After downloading 'WSE" scan your computer for virus/es trojans again. ( full scan).Disable "QH"
3.
Too many AV applications not needed..
4.
Noted. error(0x80070005)

I have installed AVG free edition.I did a full scan for virus and malware and it came clean.No virus or malware found.Most important the system restore is working fine now with AVG running.As I mentioned earlier,I am a novice and for that reason system restore is important for me.Thanks for your attention and time Essbebe.

Originally Posted by patrapinak

I have installed AVG free edition.I did a full scan for virus and malware and it came clean.No virus or malware found.Most important the system restore is working fine now with AVG running.As I mentioned earlier,I am a novice and for that reason system restore is important for me.Thanks for your attention and time Essbebe.

AVG is not that good. Try Avira or Avast.

Give a try to BitDefender Antivirus.

see this:


AntiVirus Software Review 2010 - TopTenREVIEWS

Thank you Gaggan 4392 for your suggestion.At present I am using Norton Internet security 2010 which slows down the machine a bit but not like older versions.

@patrapinak
Microsoft Security Essentials , a free download
is equally a good application. For online protection .
DOWNLOAD
Microsoft Online Safety

Review:
//lifehacker.com/5433229/microsoft-security-essentials-
ranks-as-best+performing-free-antivirus
Microsoft Security Essentials Ranks as Best-Performing Free Antivirus - Malware - Lifehacker

Thanks,ESSBEBE for your advice as I have already paid for Norton so I think I Shall use it till validity expires.