India Broadband Forum

In Limbo · 10-30-08, 08:52 PM

Hi Everybody!!
My ISP You Telecom has charged me an unfair bill (it will be generated on 1st Nov).The details of my plan are

Name-YOU 500
Amount-550+ Service Tax + 0.8* NO OF EXTRA MBs Used.
Speed-upto 2Mbps
Download & Upload Limit-2.5 GB
Prepaid
This month they have unfairly shown usage to be in excess 2.5 GB .Their reading at website gives around 4GB.
This would mean i have to pay around RS 1200/-extra next month apart from the usual fee around Rs 600/- making it a total of around Rs1800/-.
This is unfair cause i have used internet like every month .& From my past records i have never used in excess of 2.5 GB.

I never downloaded extra content this month so i am in a fix because even their website reading is inauthenticate & they have shown inaccurate readings.

Many readings show downloads of 670,680 MBs when i never made them in the first place.So they show total usage around 4GB.

I don't want to pay so much amount, so should i apply for disconnection??
I have always paid my bills before time,have never defaulted till date.
What legal consequences i might face if i refuse to pay the unfair amount this time??Can this lead to harassment??
Default amount as per them will be 1200/-

Do i need to approach the consumer court??Please Suggest!

just4kix · 10-30-08, 10:19 PM

Do not double post.

If you are confident about not over exceeding (as you seem), I suggest that you make a complaint to YOU telecom that you are disputing the usage. Most likely they will not listen. In that case, you pay your regular amount and keep the excess charges in dispute. It is quite possible that your account may be hacked and someone is using it.

If all bilateral methods fail, go to the arbitrator, i.e., consumer court.

In Limbo · 10-30-08, 11:50 PM

Ya, i have already made the complaint.But i am quite sure they won't
budge.Is it possible that the ISP made some mistake evaluating the usage because this month, i have made fewer downloads than before.

My whole life i have never been involved in any such case or any legal dispute.
Even if the account is hacked, there is little that i can do now.
I have changed my password though..

Is terminating the connection a solution??

10-30-08, 08:52 PM	#1
In Limbo Junior Member Join Date: Oct 2008 Age: 22 Posts: 2 Rep Power: 0	Being Charged Unfairly .Please help!! Hi Everybody!! My ISP You Telecom has charged me an unfair bill (it will be generated on 1st Nov).The details of my plan are Name-YOU 500 Amount-550+ Service Tax + 0.8* NO OF EXTRA MBs Used. Speed-upto 2Mbps Download & Upload Limit-2.5 GB Prepaid This month they have unfairly shown usage to be in excess 2.5 GB .Their reading at website gives around 4GB. This would mean i have to pay around RS 1200/-extra next month apart from the usual fee around Rs 600/- making it a total of around Rs1800/-. This is unfair cause i have used internet like every month .& From my past records i have never used in excess of 2.5 GB. I never downloaded extra content this month so i am in a fix because even their website reading is inauthenticate & they have shown inaccurate readings. Many readings show downloads of 670,680 MBs when i never made them in the first place.So they show total usage around 4GB. I don't want to pay so much amount, so should i apply for disconnection?? I have always paid my bills before time,have never defaulted till date. What legal consequences i might face if i refuse to pay the unfair amount this time??Can this lead to harassment?? Default amount as per them will be 1200/- Do i need to approach the consumer court??Please Suggest!

10-30-08, 10:19 PM	#2
just4kix Platinum Member Join Date: Dec 2007 Location: Pune Posts: 8,899 Blog Entries: 6 Rep Power: 19	Do not double post. If you are confident about not over exceeding (as you seem), I suggest that you make a complaint to YOU telecom that you are disputing the usage. Most likely they will not listen. In that case, you pay your regular amount and keep the excess charges in dispute. It is quite possible that your account may be hacked and someone is using it. If all bilateral methods fail, go to the arbitrator, i.e., consumer court. __________________ * Never argue with an idiot * To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts. \| To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts. \| To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts. -------------------------------------------------------------------------------------------

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10-30-08, 11:50 PM	#3
In Limbo Junior Member Join Date: Oct 2008 Age: 22 Posts: 2 Rep Power: 0	Ya, i have already made the complaint.But i am quite sure they won't budge.Is it possible that the ISP made some mistake evaluating the usage because this month, i have made fewer downloads than before. My whole life i have never been involved in any such case or any legal dispute. Even if the account is hacked, there is little that i can do now. I have changed my password though.. Is terminating the connection a solution??

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Being Charged Unfairly .Please help!!

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