India Broadband

Originally Posted by SSS

Hi Friends,


8. Some of Call Center employees argues and says wrong words.
9. Even for the small problems, they will take more than 24 Hrs.
10. I registered a complaint 7 days back, till they didn't rectified. Every day I will call to CALL CENTER, they will say the problem will be recified by tomorrow morning. But it was not happening. Still my complaint not got rectified.
11. The support/service in HYDERABAD is very bad. They are not at all tell the correct stuatus. They are not interested to talk the customers and they will cut the phone in between of the discussion.

So What I am suggesting is not to opt YOU tele in Hyderabad.

Originally Posted by vzx

I had been a customer of You Telecom (Formerly Iqara) for 2 years now and due to some accounting reasons I surrendered my connection and went for Reliance "Broadband" - and that is where the nightmare began.

I got soo tired of reliance's stupid tactics that I finally surrendered my reliance connection today and re-opted for You Telecom. The reason being pretty simple. You Telecom provides static IP's to most of their post-paid customers (in unlimited plans, free of cost). And believe me, static IP is the way to be.

The problem with Reliance and BSNL Dynamic IP system is that some if not most of the dynamic IP's are banned across the web (due to open proxies, virus spreading, etc). Of course the general user might not notice the difference, but when it comes to web hosting and Database access on a server - I got continuous 403 error (Access forbidden) due to those banned IP's.

I know the plans are a bit on the higher spectrum, but the best thing about You Telecom is the easy availability of technical support (as the local office handles everything). I never had to wait for more than 12 hours to get technical support.

A word of caution here - DO NOT opt for post paid schemes ( I committed the mistake earlier and so am warning you). You'll be surprised at the total lack of transparency in the bill. Rather, opt for the pre-paid service and you'll be a happy camper.

Cheers
Vzx