Thread: You Broadband - False promises/Wrong commitment

Chennai Service area:
I ordered an appealing package in You Broadband "Hurricane - 12 mbps utpo 80GB/3months, then Unlimited 1 mbps" through the Customer care and furnished the details/proof to the representative on Saturday. Was promised that the installation would be done on the following Monday, 19-Sept-2011 by 11am. Nobody arrived till 11am; I called up the customer care. They said they will check and come back. Called up the Rep he too said he will check and get back in 30mins. I clearly conveyed to him that I am on 1/2 day leave to get this done. hmmmm....

Thankfully a Technician came and placed the modem and told that the other will come and connect it. :-)
Wow, Modem without a cable connection... way to go.

Then in 30mins a team of 2 people came and drew a line to the balcony and connected to the modem and told that I will receive a username password by evening and then I need to call the tech support guy to configure the Router. NICE... Looking good.

But till 9:30pm today nobody has come, No SMS, No Phone. Still waiting for them. I called up the tech support guy at 7pm; He told me that since I have not got the SMS yet, it will happen tomorrow only.

Very bad for a first impression. Now I know why this ISP is not in the list of reviews.

Let’s Wait and see.

Sometimes they provides us wrong commitment to leave conversation with us.I was given wrong commitment and I recorded it on my phone.I send it to the senior officer of Youbroadband and they provide me the best solution.