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Everyday Outage, Beware !

  1. #1
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    Angry Everyday Outage, Beware !

    Its been two weeks on You, and there is almost daily outage. someone cuts the cable, or their server is down. plus, speeds fluctuate all throughout.

    I have made almost a dozen complaints in the first two weeks. I have their management up on their feet, and plan on brow beating them a bit more.
    All in all, I will not recommend YOU at all to anyone, for unreliability of service. There is daily outage and you need to call & complaint daily !

    Horror story. I have BSNL as a back up , so ...I'm writing this thru their connection ...

  2. #2
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    Oh, and BTW this is central bangalore ( cambridge layout, indiranagar area). just so that you know...
    don't touch YOU with a barge pole ...

  3. #3
    Platinum Member mickey's Avatar
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    reading the thread starter's "someone cuts their cable" lol
    sorry sometimes i should be serious looking at your anger... :|
    cool down ;D just chill you have bsnl bb enjoy it for a while..
    job takes the child away.

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    Quote Originally Posted by mickey View Post
    reading the thread starter's "someone cuts their cable" lol
    sorry sometimes i should be serious looking at your anger... :|
    cool down ;D just chill you have bsnl bb enjoy it for a while..
    well, bsnl is just dripping in at 256, so nothing to brag about there either ... but in the face of YOU problems, even 256 seems like nectar

  5. #5
    Platinum Member mickey's Avatar
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    i like one thing about bsnl you believe it or not.. bsnl is very consistent..
    their services lag because of poor planning. otherwise they are the best isp in India..
    seriously, i see almost capped speed on bsnl.. there are no ups and no downs.. consistent..
    job takes the child away.

  6. #6
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    Its such a shame that we in India still don't have reliable internet service providers. I dont have any wired connection any more I use a 3g connection now and a cdma one for backup and I live at NewDelhi
    ramitzar likes this.

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    i have used MTS 3g and that was horrible too. I fought and got my money back. they said upto 7mpbs, and i wasn't even getting 128kbps ! So i ditched them. Today I made another call to YOU. their gateway is down since yesterday, and they are sitting on it. i have sent out notices to their appellate officer and i'll be talking to their senior management if i get a chance. they need to get rid of their lousy teams first, because they don't understand customer service basics and about reliability. horror story. i have a bsnl backup which appears to be reliable sofar. ofcourse, i had to really push things initially to get a bsnl connection. it took me 3 weeks as they were sitting on it. but after that it has been kind of smooth. airtel was very reliable and responsive too, until they turned crooks ...

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    Quote Originally Posted by mickey View Post
    i like one thing about bsnl you believe it or not.. bsnl is very consistent..
    their services lag because of poor planning. otherwise they are the best isp in India..
    seriously, i see almost capped speed on bsnl.. there are no ups and no downs.. consistent..
    bsnl is an ice age mammoth ! since they don't budge at all, their networks are never down as they don't do anything to them, unlike other providers who try to expand and move at a rapid and fast pace.tinkering with them all the while. its just their lethargy that gives them this side-effect of reliability..., i guess ...
    i am amazed at how bad a private service is. they probably don't have the right team, otherwise this level of service is unimaginable. they will be crushed soon.... if they don't get their act together. i have asked for a refund from YOU, and they were pleading for some more time to get their act together ....

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    They should change their name to "F***-YOU" telecom

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    thank you for the heads up

  11. #11
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    The same story with Chennai too.

  12. #12
    Bronze Member ramitzar's Avatar
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    Ya..it's bcoz they keep there cables hanging here & there without any proper external network planning in order to provide service at cheaper rates & grow faster.Biggies like Airtel, BSNL mostly plan there external network well, most of the cable network underground, thus suffer less from such issues.
    Admin likes this.

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    i'm sick of You Broadband too in Surat. They have latency spikes during the day ranging from 40-400 making online gaming and streaming video impossible. YouTube sometimes plays my videos in 240p for the 12 Mbps connection i have can you believe it? I have another connection in my house (multiple PCs) that's 1 Mbps from Tikona and it loads videos faster than the 12 Mbps of You Broadband.

  14. #14
    Junior Member Rockfella's Avatar
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    Is the outage/line drop all over India?

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