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You Broadband- Worst Service - Buyer Beware

  1. #1
    Junior Member
    Join Date
    Oct 2012

    Default You Broadband- Worst Service - Buyer Beware


    I was a You Broadband Customer who opted for it's 12 MBPs plan.

    Since joining, I faced several problems:
    * Sales Rep who promised to solve my complaints, stopped picking up my phone after signup
    * Took 1 week to install after payment, post regular follow up by me
    * Speed was in between 1-6 mbps with high fluctuations
    * Time lag of 3-5 seconds for webpages to start loading
    * Downloads would restart midway.

    I have cancelled my plan within 10 days.

    My Advice: Buy at your own risk.


  2. #2
    Junior Member
    Join Date
    Dec 2010


    Good for you, i'm also on hte 12 Mbps hurricane plan. It doesn't work during the day, you get that speed only during night (after 6-7 PM) when their office-going/corporate customers switch off their computers. I'm also thinking of changing my ISP.

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