I am facing a lot of trouble with You Broadband.
I was a very satisfied customer previously.
Now they are doing their utmost to make sure that i do not renew my package with them.
I made the mistake of paying them in advance for two years and now i am being treated like the fool i am.
Despite being on a 1 MBPS plan, the "Service Engineer" says that i should be happy if i get even 50 kbps.
normal speed hovers between 14 ~ 20 kbps during day and night.
Innumerable complaints have been made and next day they send an SMS to say that the complaint has been resolved without any resolution.
I would guess that this is standard operating procedure to keep their statistics looking good with regard to complaint resolution.
Some person from their back office calls me, i explain the entire story, they promise to send an engineer to check my connection.
no one comes.
then i make another complaint and this story repeats. and repeats and repeats.
a few days i filled an online customer satisfaction survey on the You Broadband website by logging in with my username & Password.
next day i get an sms saying that You Broadband does not solicit customer satisfaction surveys.
I am stuck with this service and in all likelihood i will not be renewing my plan with them.
i thank everyone for reading this long rant.
You Broadband is horrible for me. I can only hope they treat you well.