A few days back, I faced a problem with my You Broadband connection. The connector was not getting proper signal, as the upper notch got broken.
I immediately registered a complaint, and the help desk was very prompt to come up with a promise to mend the issue within 24 hours. When after three days I contacted them again with the complaint number, they were surprised to know that the call had not been attended. Now, who is to blame forů the front desk or the service engineer?
This is not the first time for them to be a defaulter. It is a very common phenomenon, and perhaps the biggest drawback of You Broadband.