Results 1 to 2 of 2

You Broadband Customer Care

  1. #1
    Junior Member moondebi's Avatar
    Join Date
    Sep 2015

    Unhappy You Broadband Customer Care

    A few days back, I faced a problem with my You Broadband connection. The connector was not getting proper signal, as the upper notch got broken.

    I immediately registered a complaint, and the help desk was very prompt to come up with a promise to mend the issue within 24 hours. When after three days I contacted them again with the complaint number, they were surprised to know that the call had not been attended. Now, who is to blame forů the front desk or the service engineer?
    This is not the first time for them to be a defaulter. It is a very common phenomenon, and perhaps the biggest drawback of You Broadband.

  2. #2
    Silver Member pwarbi's Avatar
    Join Date
    Sep 2015


    The blame could be placed at either to be honest. The initial receiver of the complaint might not have passed the message on, or the technician might have got the message but just not followed the complaint up.

    Either way I don't think you'll ever know for sure but this is another example of poor customer service in this industry.

Similar Threads

  1. BSNL Broadband customer care phone number
    By ashishbajpai.99 in forum BSNL broadband
    Replies: 5
    Last Post: 27th July 2014, 09:06 PM
  2. Airtel Broadband Customer Care Number
    By Dinesh Ganesan in forum Airtel Broadband
    Replies: 13
    Last Post: 22nd October 2012, 02:41 PM
  3. Replies: 4
    Last Post: 17th August 2012, 11:18 AM
  4. BSNL Broadband Customer Care number
    By ganesh_i83 in forum BSNL broadband
    Replies: 3
    Last Post: 6th June 2012, 12:26 PM
  5. Rate airtel broadband Customer Care
    By lucky11 in forum Airtel Broadband
    Replies: 1
    Last Post: 17th November 2009, 10:25 PM