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You Broadband Customer Care

  1. #1
    Junior Member moondebi's Avatar
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    Sep 2015
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    Unhappy You Broadband Customer Care

    A few days back, I faced a problem with my You Broadband connection. The connector was not getting proper signal, as the upper notch got broken.

    I immediately registered a complaint, and the help desk was very prompt to come up with a promise to mend the issue within 24 hours. When after three days I contacted them again with the complaint number, they were surprised to know that the call had not been attended. Now, who is to blame forů the front desk or the service engineer?
    This is not the first time for them to be a defaulter. It is a very common phenomenon, and perhaps the biggest drawback of You Broadband.

  2. #2
    Silver Member pwarbi's Avatar
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    The blame could be placed at either to be honest. The initial receiver of the complaint might not have passed the message on, or the technician might have got the message but just not followed the complaint up.

    Either way I don't think you'll ever know for sure but this is another example of poor customer service in this industry.

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