India Broadband

shrikant_rt

I have used 3 ISPS so far at different places, MTNL, Tata Broadband and You telecom. I have listed them in their order of quality.

You telecom has been the worst, with no customer support at all. I never used to receive their bills on time.They would generate the bill on 1st, having due date of 15th and post it only around 7th or 8th. That too by normal post. Bombay to New Bombay it would take around 4-5 days to reach (if lucky). That leaves you only a day or so, in most cases, I'd receive the bill after due date. Then they'd charge late payment charges. In case, bill is received in time (max. 1-2 day before due date) I would drop the cheque in their drop box on date. Still they would charge me for late payment. Why? Because it takes 3 days for them to get the cheque and another 2 to clear it through banking channels. And they "charge late payment charges if cheque is not Cleared before due date" That is ridiculous. Not even credit card company (known to be alert for timely payments) does this. Number of times, I have proven this to their customer service by sending the post makred envelope scanned. No response. Next bill comes with the late payment charges.

On top, they are prompt (within 2 hours) to discontinue the service is the usage goes beyond specified credit limit but do not restart it after bill is payed for 3-4-5 days whatever they feel like. Thats absurd.

In past, I have gone to the level of VP (services). No difference. They are all the same.

So all in all, its a waste of time and I hope my 10 mins of typing this out and yours 5 reading it, saves you a whole lot of time wasted if you dont subscribe to you telecom.

chikitha

YOU is such a disgusting provider that you would spend 5 times the monthly subscription on your telephone bills and petrol charges and yet it does'nt work.

They took 1 month to come and install yet billed for the 1st month ,then you need to call them every day,it works for 1 day and then you need to lodge a complaint,after some 25 calls and waiting for 4 days somebody comes and fiddles something and says it would work within 2 hours.....NEVER again you have to call them 20 times and it works for another day again same story.....

I came from abroad hoping to work remotely in the 2 months of my holiday,but I could not work for more than 3 days in that 60 days...they charged me bill for 2 months....finally when I decided to cancel it....they say somebody would come within 2 weeks and till then we have to pay the rent......I took the modem etc and literally threw at the reception....then they said I would get my caution deposit within 45 days and now it has been 6 months.............!!!!!!!!

I hope any sensible fellow after reading my story would decide whether to go for YOU

just4kix

chikitha, you should not have paid the charges when you realized they overcharged you.

You please file a consumer court case and sue for damages as well.