India Broadband Forum

shrikant_rt

I have used 3 ISPS so far at different places, MTNL, Tata Broadband and You telecom. I have listed them in their order of quality.

You telecom has been the worst, with no customer support at all. I never used to receive their bills on time.They would generate the bill on 1st, having due date of 15th and post it only around 7th or 8th. That too by normal post. Bombay to New Bombay it would take around 4-5 days to reach (if lucky). That leaves you only a day or so, in most cases, I'd receive the bill after due date. Then they'd charge late payment charges. In case, bill is received in time (max. 1-2 day before due date) I would drop the cheque in their drop box on date. Still they would charge me for late payment. Why? Because it takes 3 days for them to get the cheque and another 2 to clear it through banking channels. And they "charge late payment charges if cheque is not Cleared before due date" That is ridiculous. Not even credit card company (known to be alert for timely payments) does this. Number of times, I have proven this to their customer service by sending the post makred envelope scanned. No response. Next bill comes with the late payment charges.

On top, they are prompt (within 2 hours) to discontinue the service is the usage goes beyond specified credit limit but do not restart it after bill is payed for 3-4-5 days whatever they feel like. Thats absurd.

In past, I have gone to the level of VP (services). No difference. They are all the same.

So all in all, its a waste of time and I hope my 10 mins of typing this out and yours 5 reading it, saves you a whole lot of time wasted if you dont subscribe to you telecom.

chikitha

YOU is such a disgusting provider that you would spend 5 times the monthly subscription on your telephone bills and petrol charges and yet it does'nt work.

They took 1 month to come and install yet billed for the 1st month ,then you need to call them every day,it works for 1 day and then you need to lodge a complaint,after some 25 calls and waiting for 4 days somebody comes and fiddles something and says it would work within 2 hours.....NEVER again you have to call them 20 times and it works for another day again same story.....

I came from abroad hoping to work remotely in the 2 months of my holiday,but I could not work for more than 3 days in that 60 days...they charged me bill for 2 months....finally when I decided to cancel it....they say somebody would come within 2 weeks and till then we have to pay the rent......I took the modem etc and literally threw at the reception....then they said I would get my caution deposit within 45 days and now it has been 6 months.............!!!!!!!!

I hope any sensible fellow after reading my story would decide whether to go for YOU

just4kix

chikitha, you should not have paid the charges when you realized they overcharged you.

You please file a consumer court case and sue for damages as well.

Nishana

yesterday they have sent me a bill of 1126, for a month(actually my bill amount has to be 500), for their connection which I have terminated two months back.!!!

THeir customer care poeple calls me often and disturbs me asking to pay bill for the connection which I have terminated.

These poeple are cheats....

Read the whole story here: nishanaa.blogspot.com

bhardu

WORST EVER I USED

cool_techie_tvm

Can u explain the shortcomings which u faced with this ISP?

itsmemad

I have used YOU for almost 1 year(at different locations)...

• Costumer support is pathetic... It takes around a week to troubleshoot a problem...
• Deposit for modem is never refunded... (Tip- Keep the modem with you at time of disconnetion for ur satisfaction)

Luckily never faced billing problems...

krishna_iyer

These guys are baddd to the core... my problems..

1. The customer service on tel is ok but the technicians are pitts...
2. 2 Mbps plan prepaid signed up over a year ago and renewed constantly.. is a big big lie.. i discovered that they had internally put me on a 512 kbps plan and made sure the speed never went beyond 100 kbps at any time.
3. After getting disgusted with the shared modem for my woes, i shelled out the 1 thousand for the modem.. but speeds are still so worse that i am afraid if my characters will get transmitted or not..
4. I never was able to exhaust the data quota that i signed up for.. at 2/3 bits per second you cant really download much can ya?

I am seriously thinking of taking them to court..
let me know if any of you are also considering class action suit against such nonsense providers

krishna

deepmohan

YOU telecom is worst one. i disconnected the connection 6 months before still they are generating the bill, n call in regular interval to eat my head, cust care is bad for them 24Hrs will be 120Hrs or more than that to resolve a problem.

really a bullshit thing came accross.

kirankumargb

i can see that all of you people are having the same opinion why dont you people talk to each other and see if you all are from one city then can jointly drag service provider to the Consumer Court ...! let them pay for the trouble given to you... if you had done something to them then would they leave you...?

nilact

I've been using it for last one year, and i also have such bad experience. Never go for You Telecom. Worst service in all aspects.

zeeba_killah

you telecom sucks !!!!!!!!!!!

cheaters & scamsters

uncleji

I really don't under stand when already reliable ISP are available then why ppl, went to these types of worst providers like YOU, tata indicom.

Unregistered

I have got the connection from you tele com since last one week. That time the sales executive has told me that, when ever you are not to use the internet,you can block the dayes. The dayes which is already you have blocked will be carried over there.

But i have spoken to you tele com people, they have refused.

i am project person , most of the time i will be in the out of station.

i am very disappointed for this kind of activity.

So please friend dont belive sales executives.

Prince