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BSNL error in usage calculation and billing. please help!!

  1. #1
    Junior Member
    Join Date
    Jan 2011
    Posts
    1

    Unhappy BSNL error in usage calculation and billing. please help!!

    hi
    actually i converted from home 250 plan to home BB 500 monthly plan so that i can download freely at night unlimited...
    i got its change confirmed from help care i.e. 1500 (phone no.) and also my local bsnl office verbally.
    Now i am getting a bill of 25000 for the months of sep, oct and november.

    i was able to download my november usage and checked it. the problem is with the bsnl calculation at the title my bsnl broadband plan is "BB 500 home monthly" but under it the monthly charges are Rs.250+modem charges also the usage calculation and billing is as per 250 plan..

    Please advice me what should i do to get it corrected. i live in haryana (ambala)

  2. #2
    The Wizard meetdilip's Avatar
    Join Date
    Aug 2009
    Posts
    8,776

    Default

    Try talking to the Accounts Officer. Please mention your location and which portal do you use to check the usage. Check in the portal and get a pattern of your usage. There is a special relief scheme called " Samadhan " which is now available for existing customers too. Check with AO.

    If nothing works, complain to Nodal officer or Appellate authority. ID and phone no on the backside of your bill.

    Before all, swith to an Unlimited plan. UL 499, UL Combo 625 (both @ 256 Kbps) or UL 750 or UL 750 combo (both 512 Kbps unlimited).

  3. #3
    LEARNER
    Join Date
    Aug 2007
    Posts
    15,263

    Default

    Difference between Home250 and Home500 is daytime download limit.
    1GB ( NO free NU 02-08AM)and 2.5GB ( free NU 02-08AM)
    1.
    Why you should get a Quarterly bill, when all over India it is mostly
    monthly or some circles Bimonthly ?
    2.
    i was able to download my november usage and checked it.
    In you November usage what does the Summary show on top>
    Total usage ( less Nu) 2.5 GB

    3
    Daily entries : is there overlapping downloads
    say 0100AM to 0800AM counted as charged ?
    or the meter splits the recording exactly at 0200AM and 0800AM ?
    4.
    Get fast data usage page as excel for Sept Billed and Oct billed
    immediately.
    5.
    In "My orders page" which date is shown as "provisioned " for
    Home 500C ?

    6 Rs 25000 1MB @60 paise
    . Assume 2.5GB as free download for each month.
    .Approx only 39000 or 40000 MB seems to be excess download ( 3 months).
    You have to show that this d/l was done between 02AM and 08AM.
    Last edited by essbebe; 20th January 2011 at 11:05 PM.

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