BSNL No service for 2 weeks. Rebate app given but not accounted.

Hi,

Last month, my BSNL went dead for like 2 weeks. I complained just a week before the end of the month. So, i have proof for complaint and the line was dead since then for 8 days.

So, sick of just paying for no service, i went to BSNL office and gave an application for rental rebate. I asked for an acknowledgement, and was asked to bring a photocopy so that they'll attest and give one back. And i got one copy back as acknowledgement.

Now, the problem is, i have not been given rental rebate this month, and am charged extra as late fee, which i paid last day of due date because of 3 day strike they were on.

What should i do now? Pay for no service or go again to the office and show them the acknowledgement copy and ask for it to be accounted. I was a happy BSNL customer before but my patience with them has waned. I'm no longer surprised as to why they are in loss. And this for a public sector company which has all the opportunities and support from govt to become one of the biggest public earners! As with many things in india, its disappointing. Hell, i should get an MBA and join BSNL to straighten things out? I guess even an MBA is not needed

Try talking to the Accounts Officer. Meet him in person and seek assistance. If nothing works, try talking to Nodal officer or Appellate authority. ID and phone no on the backside of your bill.

Finally, relief... i got a letter from consumer relations officer that rebate should be given and is approved. I don't know how much they're going to give. They've given some 100/- odd rebate this month. But service was down for 15 days and bsnl officer has approved rebate for 15 days, which'll mean i may get rebate in next month bill too. We'll see.

Anyways, this was to just report the facts and i should mention when they have done their job.

Congrats .................