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New BSNL Wi-fi Modem, but it works only on the desktop and not on laptop or mobile

  1. #1
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    Default New BSNL Wi-fi Modem, but it works only on the desktop and not on laptop or mobile

    Hi,

    I have recently installed a BSNL Wi-fi modem, the BSNL engineer had come and configured the modem and also gave me the password. It worked fine in the desktop to which it has been connected. But when i tried to browse through the laptop or through my mobile, it doesnt allow me to. It identifies the wi-fi network, but when i put the network key/password, it gives an error message and doesnt allow me to login. I had called the BSNL engineer again some other day to look into this issue, but he was not able to resolve the issue. Can anyone guide me on this issue?

    Regards,
    Suchitra

  2. #2
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    If it says you are not entering the correct password then that is the problem. You are not entering the correct password. You should change the wifi password by connecting using the LAN cable.

  3. #3
    Guardian Angel just4kix's Avatar
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    Quote Originally Posted by suchijay View Post
    Hi,

    I have recently installed a BSNL Wi-fi modem, the BSNL engineer had come and configured the modem and also gave me the password. It worked fine in the desktop to which it has been connected. But when i tried to browse through the laptop or through my mobile, it doesnt allow me to. It identifies the wi-fi network, but when i put the network key/password, it gives an error message and doesnt allow me to login. I had called the BSNL engineer again some other day to look into this issue, but he was not able to resolve the issue. Can anyone guide me on this issue?

    Regards,
    Suchitra
    If the BSNL engineer configured the modem for you, it must be in the bridge mode. Bridge mode is when you have to start the internet connection yourself via the dialer application and manually entering user name and password. Is this the case? If yes, then it will not work for you.

    You must configure (or ask the BSNL person to configure) the modem in PPPoE aka multi-user mode. In PPPoE mode, the username and pwd is stored in the modem setup and as soon as you switch ON the modem, it dials automatically and connects to the internet. Please read the following:

    1. Multiple Connections to Internet - A Small Office/Home Office (SOHO) Guide
    2. PPPoE Setup of UT300R2U – Manual Method
    3. Solution for multiple machines connecting to same BB connection - Understand the first part only
    4. UT300-R2U Ver 2.2 - Guide for setting up
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  4. #4
    Guardian Angel just4kix's Avatar
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    Modem configuration may differ by screens and options (field names) only. The basic principle remains the same.
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