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Incorrect Night broadband usage calculation

  1. #1
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    Angry Incorrect Night broadband usage calculation

    Hi all,

    I just happened to see my broadband bill and in that it says BB Night Usage ( 2AM to 8AM ) total 8747910 KB = 8gb!!
    This is ridiculous. I don't download anything in the night as I am on unlimited plan. Only my phone and tablet are connected to wifi. But even they do not download 8b of data from 2AM to 8AM. During normal hours, I have verified that only my devices are getting connected to the router and no unknown devices are present in the wifi administration page. So how is this that they are simply putting some random numbers and are saying that I have downloaded 8gb data. Because of this, my speed gets reduced faster as the 2mbs till 15gb limit is reached faster.
    Similarly for the previous two months, it says night usage 5318476 = 5gb and3772095=3.5gb
    How can this be possible during that time when I am not using it? This is ridiculous and cheating. Please advise.

  2. #2
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    Are you sure that your wifi is secure ?

    Somebody else may be using your wifi for free.

  3. #3
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    Change your password for wifi router and also self care/broadband password regularly. Also find out if yours is one of the few exchanges that still do not have port binding and if that is the case someone else can use your user name and password to use your account from another land line.

  4. #4
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    Yes , wifi is secure with good password with wpa/wpa2 psk security. I have often checked my broadband adminstration page to see what devices are connected. All of them are mine.

  5. #5
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    Wasting your time and energy over this is not worth it really. Get a plan that gives you 1mbps or 2mbps whatever suits your needs and budget. I am sure they must have some other plans that you would like and will have a better speed after FUP kicks in.

  6. #6
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    Quote Originally Posted by Admin View Post
    Change your password for wifi router and also self care/broadband password regularly. Also find out if yours is one of the few exchanges that still do not have port binding and if that is the case someone else can use your user name and password to use your account from another land line.
    Thanks for the reply. I will change the wifi password and broadband password today itself.
    Can you kindly tell me
    1) Is there any link or how to change the broadband password? Will it be effective immediate or should I wait 24hours?
    2) This is is a silly question but how do I find out regarding the port binding problem? Should I go their office and inquire?

  7. #7
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    Change of password can be done using self care from what I know. I live in Delhi and we dont have BSNL here so I dont have first hand experience unfortunately (or fortunately looking at your experience with bsnl )

    Finding out if port binding is enabled or not will not yield any results because we can just find out but cannot do anything about it. Port binding prevents you from using your account details from another location thats all.

  8. #8
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    Also are you guys saying that you never get such usage on your broadband during night ??? Can you please check you bills and confirm? If so ,this is absurd.

  9. #9
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    Admin has always been an advocate of getting a pure unlimited connection even if it means lower speeds. I personally use MTNL and it is pure unlimited due to my mother being a central government employee it is a sarkari connection so no bills land up here.

    Admin uses 4-5 connections so he might have a better idea.

  10. #10
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    My broadband only gives me good speed for 4-5 days and then I get 512kbps. I have always wondered why my data finishes so quickly when I don't even download anything.

  11. #11
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    Quote Originally Posted by SmoothVibes View Post
    Admin has always been an advocate of getting a pure unlimited connection even if it means lower speeds. I personally use MTNL and it is pure unlimited due to my mother being a central government employee it is a sarkari connection so no bills land up here.

    Admin uses 4-5 connections so he might have a better idea.
    Hi,

    I am using unlimited connection. 2mbps till 15gb and 512 kbps after that. Its just that I feel I am reaching the 15gb limit sooner because of this incorrect nightly usage getting metered.

  12. #12
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    It is very frustrating when something like this happens and the problem is we dont have any way to prove this. If there is a way to prove it then it would be too costly and wont be worth the outcome.

  13. #13
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    @sanjuv999:

    You can check whether someone else was using your broadband credentials to access internet from another landline which is possible only when port binding is disabled.


    First know your router Physical Address aka MAC address. You can find this in the router login page (Usually 192.168.0.1 or 192.168.1.1).
    For example this is my MAC address:
    1.png

    Next login to BSNL selfcare portal. Open "Check My Broadband Billed Usage Details" section. Select a previous bill to view.
    Now in the displayed list, carefully look through the Mac Address Id column.
    If you see a MAC Id different from the one on your router you can be sure that someone else has been using your credentials to login from another line.

    In my case, I replaced my router in February.
    Since this new router has a different MAC address, the new address can be seen on the list.
    2.png

    ----------------------------------------------------------------------------
    As for Wifi security in spite of having a good password and WPA2-PSK; it can still be hacked if your router has WPS (Wifi Protected Setup) enabled.
    By default it is enabled on all routers. WPS is used if you use the push n connect button on the router.

    A tool called Reaver can break the password of WPA2 networks if it has WPS enabled.

    You can disable WPS in your router config page.

  14. #14
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    Hi Qwerty,

    I had disabled WPS when I bought the router.
    I checked the billed usage online. It shows only one type of mac address all throughout the month. So obviously it should be mine. But in the same mac address I am seeing uploads and download late in the night when I am not even using it.
    I am unable to upload the screenshot of the same as uploading in blocked in my office.
    Last edited by sanjuv999; 13th July 2015 at 04:52 PM.

  15. #15
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    is your pc on at that time

  16. #16
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    Quote Originally Posted by grayg View Post
    is your pc on at that time
    No, its late in the night, and I don't keep it on at that time. Which is why I feel, they are putting some random numbers.

  17. #17
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    Try turning of your router at night for a couple of days, and see if those mysterious usages persist.

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